Sewell BMW of the Permian Basin

Sewell BMW of the Permian Basin Reviews

Ratings and reviews of Sewell BMW of the Permian Basin are from Cars.com

• (3.0 out of 5.0)

  hurt hurt

  by Hyundai Sonata from Midland Texas | March 19, 2020

  after I paid for the car they said they were going to keep it and do a little repair but the next day they still haven't repaired it and I wanted to call so I called they brought the car it wasn't repaired two weeks past is still not repairedI kept calling to see if I could get it repaired but nobody would answer my number they finally returned my call and said they had the part in it took to almost 2 weeks to get I live in Odessa and this dealership is in Midland they made an appointment for me but I can't get it over there so I'm going to see if they will send it to me and I can pay to have somebody else to repair it for me I

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Love my BMW

  by TRISHA White from Andrews, Texas 79714 | January 27, 2019

  THE SERVICE IS AWESOME AND THEY ARE VERY FRIENDLY! Every dealership need to follow BMW foot steps. I loved my car. I hate I had to trade it..

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Treated like a valued customer

  by Brody McMurrian from Odessa, TX | October 15, 2018

  The staff completely made up for the delay and mistake in ordering the wrong headrest. Provided me with a nice loaner and offered to install a software update & subwoofer at no cost.

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Superior Dealership!!!

  by SDavison from Odessa, TX | July 26, 2018

  I stopped by JUST to look, and ended up taking a test drive and falling in love with a car!! My Sales Rep, Zeke, took me on the test drive of a lifetime (if you have never test-driven a BMW, you definitely should!). The sales process was smooth and quick, and they treated me like royalty from start to finish. I must add that I was buying a Certified Used car, but felt I got the same attention as someone buying a much more expensive car! Once I was finished signing my paperwork, Luis (Sales Director) told me he was throwing in two huge extras that I was not expecting! I sincerely can not say enough about how awesome the entire team is at Sewell BMW!! It’s refreshing to go to a dealership that truly treats you like they value your business!

  Customer Service
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Service Department

  by Kat Loewen from Seminole, Tx | June 18, 2018

  Customer service for service department is awful!! You have to call at least twenty times to try to get someone on the phone and you can leave as many messages as you’d like, they’ll NEVER call back. Service always takes hours/days longer then they say it will. Would never recommend this service department to anyone.

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (2.0 out of 5.0)

  Very poor service from Julie Thompson

  by BMW Customer from Midland, TX | January 21, 2018

  I went to the BMW for service recently and was first greeted by a representative who is french (unfortunately don't know his name) but he was extremely approachable, likable, friendly, and helpful. Very good service from him. I was also helped by one of the employees named Sai. Very friendly and helpful the whole time. Sadly, I received very poor service from Julie Thompson. I never like to throw people under the bus by name like that but she responds to the customer in an aggressive manner - very defensive, does not seem interested at all in actually helping you solve the problem. Not helpful and just not friendly.. I saw how she also spoke to one of the employees and it was with a very harsh tone. Unfortunately, this is the only BMW in Midland but if I have an opportunity to travel somewhere close by for my next service, I will. I'd rather drive a bit farther than have to work with Julie and be treated poorly for no reason.

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Never contacted me back about a Volvo xc90

  by Richard smith from Portland,OR | April 02, 2017

  I inquired several times about the used Volvo XC90 via email and text but never got a response which was unfortunate. Going to go elsewhere

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great dealership!

  by Amanda from Bosque Farms,NM | August 10, 2016

  Great dealership to do business with. Easy transaction. Great car at a great price!

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Thank you!!

  by Brooke Ashleigh Wyman from Midland tx | April 22, 2016

  Everyone here is very helpful. I came from Sarasota, FL to BMW with my car and had to get something fixed and they got right to it. Thank you all!

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Thank you!!

  by Brooke Ashleigh Wyman from Midland tx | April 22, 2016

  Everyone here is very helpful. I came from Sarasota, FL to BMW with my car and had to get something fixed and they got right to it. Thank you all!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
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