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Scott Clark Toyota

13000 E Independence Blvd Matthews, NC 28104

(4.2 out of 5) 657 Reviews
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At Scott Clark's Toyota, our Award Winning Pre-owned Department offers you great service, premium selections and tremendous savings on a wide array of vehicles. We invite you to contact us with any questions or to schedule a test drive at 888-393-8020 or sales@scottclarkstoyota.com. We look forward to serving all of your automotive needs.

Call (888) 393-8020
Hours of Operation
Monday9:00 pm-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 pm-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:00 am-7:00 pm
Tuesday7:00 am-7:00 pm
Wednesday7:00 am-7:00 pm
Thursday7:00 am-7:00 pm
Friday7:00 am-7:00 pm
Saturday7:00 am-4:00 pm
SundayCLOSED

Scott Clark Toyota Inventory

Scott Clark Toyota Reviews

Ratings and reviews of Scott Clark Toyota are from Cars.com

Overall
4.2 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Useless
    by Skylar Pittman from Indian Trail, NC | September 10, 2020

    Bought a car here about a year ago now. I was NEVER once offered GAP or any other form of insurance and now my car is totaled from a hurricane and I owe money for a vehicle I no longer can drive.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    DO NOT DEAL WITH THIS DEALERSHIP!
    by Mike Miller from Matthews, NC | September 09, 2020

    I bought a 2016 Jeep from this location. The sales experience seemed perfect and I got a good vibe overall. Until I got home (FROM GREENSBORO) and the airbag light came on. I spoke to my salesperson, Mike, about it and he assured me I could bring it up and it would be no problem. The first time I went for them to analyze the issue and they told me they needed to order the part. I waited for an hour and a half. I drove the next time (FROM GREENSBORO) for them to say they ordered the wrong part after I waited for an hour and a half. Brian basically shrugged it off as if it were not a big deal. A WEEK AFTER WAITING FOR THEM TO CALL ME BACK, I HAD TO CALL them to confirm the part was ordered. I asked to speak to the service manager, Brian, they said he was available and then all of a sudden...after being on hold for them to get him, he couldn't come to the phone. I asked to speak to the manager of the dealership--it's amazing how quick Brian answered the phone. Brian insisted sales ordered it but it got lost with FedEx. The third time I waited for 4 hours they "installed the airbag." When I got home, the engine started making grinding noises. I called to make ANOTHER appointment! The fourth time I mentioned my concerns. Mike came to see what was happening; however, when my wife mentioned her concerns with distrust (and contacting the Better Business Bureau), Mike got upset and walked away. **Disclaimer: I had to drive to Charlotte from Greensboro with a 7-month-old daughter...it was also time I had to manage with work! Sad to say: MY AIRBAG LIGHT IS STILL ON, THE ENGINE SOUNDS WORST THAN BEFORE, AND THERE ARE OTHER ISSUES WITH MY VEHICLE I BOUGHT IN MAY. I am supposed to enjoy this, but it has been the worst experience ever!!! SAVE YOURSELF THE HASSLE AND WORK WITH A DEALERSHIP WHO VALUES CUSTOMERS!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    DON'T SPEND YOUR HARD-EARNED MONEY HERE!
    by Olivia Patrice-Chante' Miller from Matthews, NC | September 09, 2020

    This dealership is horrendous! If I could rate them at 0 stars, I would. It is amazing how they are professional and concerned when they want your business but fail to keep their consistency in the customer service department. We bought a car in May--everything seemed fine until the airbag light came on. We contacted the salesman--he said it would be taken care of. The experience went as follows: 1st service visit=the service department saying they forgot to order the part; 2nd service visit=the service department ordering "the wrong part;" 3rd service visit=the service department ordering the wrong part. After demanding better service BECAUSE WE DROVE FROM GREENSBORO TO CHARLOTTE EACH TIME, they finally SEEMED to have it together. I mentioned my frustration because the service manager, Brian, failed to reach out or even care. I mentioned they would be reported to the Better Business Bureau and Mike, the salesman got upset with me. My question: why? When it's been a major inconvenience--not to mention we had to bring our now 7-month-old daughter with us. This dealership lacks care, compassion, concern, etc. for customers! I promise: once you buy a car--you WILL BE IGNORED. The worst part of these experiences: nothing was resolved--the airbag light came back on and we are back at square one. I took time to write this review because each individual who works hard needs to be aware: this company is careless and NOT detail-oriented!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    It was a disappointing day
    by jay chance from Norwood | August 05, 2020

    I was having a great buying experience with your business until I had to deal with work from the service department. To say I am not happy with the service department is an understatement. -I engaged my salesman, the finance writer, the service manager, and the GM. After purchasing the protection package for the used SUV I bought, the third seat was not sprayed, and the spots that still look like koolaid crystals on the hood, look horrendous, the water runs and water spots are horrible looking. I made another trip to the dealership, and for me that is 1 hour and 25 minutes at best. The interior was resprayed today, but nothing was done for the exterior. I was hoping the service manager, Brain would offer to wash and buff the car. He never did. The GM asked what he could do, but at 430 in the afternoon, I would not ask that of anyone. I did call the GM out so see the greasy handprints on the outside of the passenger right window that I got today. There must be pride in the work done, because it reflects on the dealership as a whole. My vehicle needs to be washed and the granules buffed out. If a protection package is sold, the dealership needs to step up and have the car cleaned- vacuumed interior which is not done, and car washed, then buffed to get off all road grime and then sealant applied. Why apply any sealant or scotch guard to a dirty space? I appreciate the salesman Jimmy Nygun for his help, the finance writer and the GM trying to fix this day. Service is what sells "sales" and quality control and pride are a must. I am quite disappointed and came to the dealership on the reference of a neighbor. I could have bought the SUV I did about anywhere as it was used. There is a disconnect between the GM-Service Dept.- and finance that sells the package that needs to be fixed. A happy customer is a returning customer who recommends and brings friends to a business. As a private business owner, word of mouth is the greatest of advertisers. It pains me that I am going to have to take my vehicle somewhere to have it buffed.. those granule spots make the paint look like it has the chicken pox, and my SUV is red... :( Please up date the information on this page- sales names are not included, management names are not included as well as those who work in service. Lynn Chance

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Have been dishonest in every single transaction!!!
    by Michael N Harvey from Charlotte NC | July 21, 2020

    completely dishonest in every way, charged me a payment for a loan that was paid and mislead me on refinancing, also tried to inflateinterst aftertheloanwasfinalized

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Shopping for a 4Runner
    by Daniel Kerr from Matthew, NC | July 17, 2020

    I worked with Terrique Brown, who put us in a new 4Runner and laid out all of the information clearly, as well as Raysi Cruz who made the process easy and simple.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    DO NOT BUY FROM THESE FAKES and LIARS
    by Paul from stallings, NC | March 20, 2020

    Sold us a key that should've come with the car. Told us there was no 2nd key and we needed to buy one if we wanted a 2nd key. We bought the 2nd key. They said the key didn't need to be programmed to the car or anything. When the key maker makes the key, we can just come to pick up the key. I thought that was strange, but as long as I didn't need to come in and wait for the key to be programmed, I was fine. The 2nd key I received looked like it was a used key. I complained to Paul, the sales manager, about this key. It took them two months to call to make an appointment to remake a new key. This time I had to be there for them to make the key. This time I find out from Tracy, that she was unsure how the 2nd key was programmed because they would've needed to program all the keys to add another key. Only explanation is that they didn't need to program the 2nd key. They had it all along and made me PAY for it! I waited for one hour at the dealership for her to program my keys. Before we left, she said we would now have 3 keys for the car. I should've known I couldn't trust her either. Turns out we only have 2 keys. She turned the second key off. She should've just told us that instead of lying to us. I would've been fine with that. I don't understand their need to deceit people.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Doesnt value customers and their time
    by Jeremy from Mathews, NC | March 07, 2020

    Stay away !! They dont value customers time, despite having appointments they keep you wait for long and doesnt even care to update us they are running late while we are waiting. The Sales person Mr.Jeremy showed up after 20 minutes of appointment time and told he is running late, he can't assign anyone else because every one is busy and asked me to leave. Wonderful sales team - I dont recommend this showroom.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Poor service all around
    by C Whitehurst from Matthews | January 22, 2020

    After consistently taking my 4Runner to Scott Clark for oil changes they claim that the oil pan drain plug is stripped and needs to be replaced because of age . When pulling my service records, they have never replaced the drain plug. Last time they even sautered the screw back into the pan. They refuse to fix their mistake and say I should pay $600 for a new oil pan when this has not been an issue until now because of their doing. It is disgusting to treat a longtime customer this way and I refuse to do business with a company of such poor moral values

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Avoid Scott Clark Toyota
    by Martin Brackett from Charlotte | December 27, 2019

    We bought a new car from this dealer two months ago. Still waiting for the title and the vehicle registration. Salesman and dealer are no help in straightening out the mess. AVOID this dealer.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
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