SCHUMACHER CHEVROLET OF NORTH PALM BEACH

SCHUMACHER CHEVROLET OF NORTH PALM BEACH Reviews

Ratings and reviews of SCHUMACHER CHEVROLET OF NORTH PALM BEACH are from Cars.com

• (5.0 out of 5.0)

  MR. WILLIAM JONES

  by WILLIAM JONES from West Palm Beach | March 17, 2021

  ON A RECENT TRIP TO YOUR SERVICE DEPT. I WAS MET BY WILSON LUMBERTINE. HE WAS CARING FOR A NUMBER OF CUSTOMERS AT THE TIME BUT HE LET US ALL KNOW HE KNEW OUR ORDER OF ARRIVAL. HIS ATTENTION TO DETAIL GOT SOMETHING ACCOMPLISHED YOUR OKEE. SHOP COULD NOT DUE. I WOULD LIKE TO COMMEND HIM FOR BEING SUCH AN EXCELLENT REPRESENATIVE OF YOUR LAKE PARK DEALERSHIP. I WILL RECOMMEND YOU BECAUSE OF THIS EXPERIENCE. I WOULD REQUEST ALSO THAT A COPY OF THIS REVIEW BE PUT INTO HIS PERSONAL FILE.

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  great experience

  by Richard Jaffe from Palm Beach Gardens | January 09, 2021

  Great experience Jan 8 2021 in the service department. Service advisor Darcie and especially Service Director Jim were terrific to work with and provided excellent customer care and concern

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  WORST SERVICE I HAVE EVER HAD

  by Amanda Gimlin from West Palm Beach | August 20, 2020

  One of the worst decisions I have ever made was leasing my vehicle from Shumacher. Since the moment I drove away it has been nothing but a hassle, and in the year and a half I have had my lease, the service has gotten worse and NO ONE seems to be able to help me. I purchased a service plan, but it seems the information was "entered incorrectly" so now, every time I go to get what is supposed to be a prepaid oil change, I get charged and have to spend the next 30-45 minutes sorting it out. I have had to wait for over 4 months for a RECALL for an oil pump to be replaced. And NOW I am just finding out that they never submitted the correct paperwork for my trade/ new lease. I am unable to renew my registration for my lease with the DMV because it is showing that I still own the vehicle I traded and does not list the new one. I have talked to numerous people, and no one seems to be able -or willing- to help me sort any of these problems out. I will be looking to trade my lease with another dealership as soon as possible JUST so I never have to set foot in a Shumacher dealership again.

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Bait and Switch

  by Lee from Palm Beach Gardens | July 22, 2020

  Their website is total bait and switch. Don't think for a minute that you'll pay the price advertised on their website. when we got to the dealership they told us all the prices advertised on their website were a mistake. UNBELIEVABLE!

  Customer Service
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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Very Impressed with Schumacher

  by BHG from Escanaba, Michigan | January 13, 2020

  My wife and I just purchased a 2020 Buick Envision from Schumacher. We have purchased many cars throughout the years, and we place this experience with Schumacher as one of our best. The salesperson, Gray, was exceptional. He was very knowledgeable, personable, and accommodating. Gray actually took the hassle and stress out of the expected car-buying experience. Once we decided on the car we wanted, we were out the door with our new Envision in a little over an hour. Steve, in the business office was prepared and focused on getting us through the process as quickly as possible. No up -sales, and professional. I should note that it was an experience with Schumacher's service department in July of 2019, that caused us to consider Schumacher when we decided to buy a new car. We had purchased a car at another dealership and were in need of immediate service. Since we were out of town we had to make arrangements by phone at closing time on the weekend. Wilson n the service department exceeded our expectations. He kept us informed, and made every effort to place our concerns at ease. In addition, Wilson and his service techs caught an issue with car that saved us a lot of money and hassle. In my many years of car ownership, and we have owned and own a lot of cars, I have never been treated this well by any dealership.

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  positive experience

  by Avery Leslie from tampa | December 02, 2019

  my first positive car buying experience in decades. I came to agreement on numbers before I even arrived at the dealership. No games....no strong arm tactics. All persons involved in the sale were knowlegable and professional. will definitely go back.

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Tedd Kenny

  by Tedd Kenny from Loxahatchee, FL | October 11, 2019

  Staff was knowledgeable and accommodating. I left with the vehicle I desired. I came in late in the day but no one rushed me around. Staff stayed until deal paperwork was completed and the deal was done.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great dealership experience

  by DK HuEs from Boca ratón, FL | September 08, 2019

  Had a great experience at Schumacher. My sales person, Tom Ford, made the transition to my new 2019 Chevy Blazer super smooth. Not only did he gave me an amazing deal, he also went above and beyond by going over all the features in the vehicle. He's also friendly and great to work with.

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  GREAT CUSTOMER SERVICE

  by WAYNE BOUDRIE from WEST PALM BEACH.FL | September 06, 2019

  BLAZER i HAVE HAD GOOD SERVICE IN THE MAINTENANCE AND SALES EVERY TIME i HAVE COME IN PETER WAS VERY THROUGH AND KNOWLEDGEABLE WITH THE PURCHASE OF MY NEW

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  AWESOME EXPERIENCE

  by Jeanneane from Jupiter, FL | July 28, 2019

  The two salesmen (Caesar and Andre plus the financial officer Ricardo) were all extremely patient finding the perfect car for an 80 year old woman. THANKS!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
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