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Santa Barbara Auto Group

401 S Hope Ave Santa Barbara, CA 93105

(3.3 out of 5) 19 Reviews
182453

We Have It All!! Check out Sbautogroup.com for all of our great luxury vehicles.

Call (805) 617-4777
Hours of Operation
Monday9:00 am-6:00 pm
Tuesday9:00 am-6:00 pm
Wednesday9:00 am-6:00 pm
Thursday9:00 am-6:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday8:00 am-5:00 pm
Tuesday8:00 am-5:00 pm
Wednesday8:00 am-5:00 pm
Thursday8:00 am-5:00 pm
Friday8:00 am-5:00 pm
SaturdayCLOSED
SundayCLOSED

Santa Barbara Auto Group Inventory

Santa Barbara Auto Group Reviews

Ratings and reviews of Santa Barbara Auto Group are from Cars.com

Overall
3.3 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    New Vehicle Purchase/Lease Surrender
    by SteveL from Lake Tahoe | April 17, 2021

    I ordered a new BMW SUV while simultaneously negotiating the surrender of my current lease on my existing sedan. The negotiations were completed in January, 2021 to allow time for the new vehicle to arrive at the dealership from BMW. In April, the day before I was to pick up the new vehicle and surrender the sedan, the dealership renege on the surrender terms. The result, I lost the opportunity to get the SUV, and have been unable to reorder one through another dealer because the time has passed for BMW to accept a custom order on 2021 vehicles. My view - I was treated unfairly, unethically and, despite the dealership's admission that they made an error in the negotiations, I was denied an opportunity to secure the vehicle of my choice. I will never do business with SBAG again.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Customer service
    by Unsatisfied from Santa Barbara | September 14, 2020

    This dealership has the worst customer service. My husband and I tried several times to deal with them and were met with rude unhelpful service staff. This is the first bad review I’ve ever left anywhere but I’m so frustrated with the lack of care or help from this dealership I felt I needed to worn others.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    THE BEST!
    by Ivory B from Lake Elsinore, Ca | December 09, 2019

    I took two trains to get to Santa Barbara Auto Group to purchase a vehicle and that's because a couple of phone calls and e-mails from Rene Verbrugge and David Zoesch convinced me to do so. When I arrived I was promptly picked up at the train station by David and when we arrived at the dealership and I began the buying process I realized that not only were they going to meet my expectations but exceed them..which they did! I have never had such a pleasurable car-buying experience. They are REAL, GENUINE people! Don't take my word for it...go see for yourself. You won't be disappointed!

    Customer Service
    Quality of Repair
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    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Friendly Staff, Horrible Salesmanship
    by CMRTNZ from Fort Belvoir, VA | November 14, 2019

    We’re a military family relocating to from VA to CA, and are looking for a specific model/trim for a Land Rover Discovery. We finally landed on a great deal at the Auto Group, and received quick responses from Don and Tony. They were able to negotiate upgrades and discuss decent prices within 24 hours. Until the next morning, when I responded to Tony’s last text (10:20pm EST) at 9:14am EST with “let’s finalize this,” missed a call at 1:07pm EST from Tony, and returned call at 3:30pm to find “another salesman sold the car this morning, it’s first come first serve.” Are you kidding me?! I’ve heard shady things about this group and now know it’s true.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Found the Exact Jag Wagon I wanted
    by Brian C. from Denver, CO | June 30, 2019

    I was looking for a specific Car, a 2018 Jaguar XF SportBrake (Wagon) Nationwide since there have become pretty rare, there are really no 2019's in the country, and Santa Barbara had the exact one I wanted, every available option. They had the only 2 I have seen with every available option. I decided to go with the CPO one since it had the extended Certified warranty, in addition to factory warranty of course, and only had 375 miles on it. They even let me extend the CPO warranty by 1 years so now I'm covered for 6.5 years. The price was already such a great deal, much lower than any others I found and this one had more options, I didn't even try to negotiate and I usually like to try and negotiate on everything. Dealing with Don L. was such a pleasure, I'm in Denver so had to buy this without seeing it in person, he sent me many pictures and videos in addition to the many online pictures I could already see from the ad. He stayed in touch constantly either by phone or text, even on his days off during the week. without me asking he made the sure was loaded carefully by the car hauler when they arrived on a Saturday, his busiest day of the week, but still made sure mine was taken care of. I was able to make the deal quickly once I decided to buy and process was very easy. It was only about a week and half from the time I decided to buy until the Jag was in my garage.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Trying to sell damaged car under brand new one.
    by Shogik from Los Angeles | March 04, 2019

    Carr was fixed but very badly. It was so obvious. When I pointed out to the salesman he was giving me all the discounts . Eventually I walked out disgusted.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    Misleading
    by S from SF | May 28, 2017

    Shopping for a new Porsche that was labelled as new, only to find out its been used (200+ miles) and for whatever reason, is currently actively going through it's warranty without an owner. On top of that, they wouldn't entertain an additional markdown even though the car has been sitting on their lot for months. Avoid.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent
    by Dan from New Jersey | April 04, 2017

    I live in New Jersey but was able to find the car I wanted through cars.com. I had a great experience dealing with Santa Barbara Auto Group. I dealt with CJ, who was very responsive. I would definitely recommend this dealer to anyone looking for a new car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Fast responses
    by Sandra from santa barbara, ca | February 13, 2017

    I didnt end up purchasing the car but the internet sales rep was happy to help with any questions regarding the car i was looking at. Great customer service.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Just Reduced!...my opinion of this auto group
    by A Lytle from San Diego, CA | October 26, 2016

    I drove from San Diego with the intent to purchase vin#5TDXK3DC3FS565752. The carfax had a clean report, the pictures posted showed no damage, and the dealer rep texted me multiple times writing about the van. Upon arrival the van needed to be jumped as the battery wouldn't start. The rep had a 4hr notice that we would be coming to view the vehicle. The vehicle had 3 bald tires that they said they would replace. At no time was it disclosed that this vehicle had three significant areas of body damage. Not door dings, significant body damage! The trip from San Diego is lengthy especially with two little ones in the car. For the dealership to omit that the car had significant damage is wrong. What is alarming is that when speaking to 'management' they agreed that they had failed us and suggested that we yell at the rep that texted us info on the vehicle. To yell was the offered suggestion. Really? Needless to say we will not offer our business to this auto group.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
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