Sam Galloway Ford | Page 4

Sam Galloway Ford Reviews

Ratings and reviews of Sam Galloway Ford are from Cars.com

• (5.0 out of 5.0)

  Review

  by Julio Barina from Estero, Fl | December 05, 2020

  I actually live one mile away from another Ford dealer but, specifically go to Sam Galloway Ford for vehicle service because of the quality work and excellent customer service.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  New Erra Doors

  by New Erra Doors from Fort Myers, FL | December 04, 2020

  My service was excellent!!!!. They founded immediately what the problem was and have get fixed it fast. Every body was very nice and professional. I'm a very happy customer that purchased 2 pickups from you.

  Customer Service
  Quality of Repair
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Review service

  by Jane Cathey from Fort Myers , Florida | December 02, 2020

  Service was outstanding, my service rep was great,no hassle and very knowledgeable and courteous!, Hats off review!

  Customer Service
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (2.0 out of 5.0)

  Sam Galloway Quick Lube

  by Keith Jansen from Cape Coral, Florida | December 02, 2020

  This is the 2nd time that i have brought my car in for service and this time they scratched my door but i brought this up to my service advisor and she got me a Touch up Paint for my car. My main gripe about this is that i had brought a brand new Air Filter and i asked if they would put that in. Well they put it in my Air Filter but charged me $16.94. I would have thought that if they do an inspection and checked the Air Filter they could have just put mine and not be charged for that. At that point i will never recommend your dealer nor will i come back.

  Customer Service
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  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Lincoln cars

  by Thomas Malone from Naples, florida | December 02, 2020

  Very good. I would go back and purchase another I get a lot of compliments

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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  Sam Galloway Ford

  by Roger P from Fort Myers, FL | December 02, 2020

  The "WORKS" oil change was fast and performed well. Job will done!!!!

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Routine Maintenance at Sam Galloway Ford

  by Donald Daniels from Fort Myers, FL | November 26, 2020

  Time for an oil change, so I called the dealer Sam Galloway Ford and was told to Come On In! I arrived around noon on a damp, misting Monday, and was greeted immediately by a nice, personable service manager who signed me in and got the ball rolling. I waited, approximately 45 mins., in a clean and nicely spaced waiting area, where everyone had on a mask, and they were constantly contact surface cleaning. The service manager came looking for me mid-way through to discuss a question I had posed to him during our original meeting, then was back again to let me know that the job was completed. He walked me to the checkout desk, explaining the service checks they had done, (tires, brakes, fluids, etc.) and made sure I was satisfied, then said his goodbyes. All was done to my satisfaction, and done quickly, less than an hour, in to out, with no problems... just the way I like it!

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Service at Sam Galloway Ford in Fort Myers, FL

  by J Ludwig from Cape Coral, Florida | November 18, 2020

  I always have a great experience at Sam Galloway Ford when servicing my vehicle. The waiting area offers both indoor and outdoor facilities,,,good coffee...and HGTV on the television. My representative was very courteous and efficient....overall a great experience.

  Customer Service
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (3.0 out of 5.0)

  No one follows through

  by Victoria Julien from Fort Myers, FL | November 15, 2020

  Leased this car in 2017, purchased on October 2020. Paint damage occurred in August 2020, below my 36K miles, Ford refused to cover it because I was beyond 36 months by 8 days. I made daily calls to ford customer service for over a month and no one called me back. Decided to buy it anyway. Explained what had happened to the finance guy (can't remember his name, retired plumber from Jersey, nice enough guy) He promises me he's going to look into it, because that "just isn't right...maybe we can figure something out". That was 6 weeks ago, never heard from him. That really seems to be a pattern with Ford, whether corporate or Galloway. It's sad, I've financed my last 5 vehicles though Ford and I can't even get a call back.

  Customer Service
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  Shopped for a new car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  Galloway Ford

  by Wayne Cox from North Fort Myers, FL | November 12, 2020

  Phil in the service is very good. He cares about you and your vehicle. The only problem I have with my 2020 Edge is the way it shifts, not smooth!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
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