Salt Lake Valley Buick GMC

Salt Lake Valley Buick GMC Reviews

Ratings and reviews of Salt Lake Valley Buick GMC are from Cars.com

• (5.0 out of 5.0)

  SL Valley GMC

  by Schmidt, Ryan K from Draper, Utah | January 07, 2021

  I have had my vehicles serviced at Salt Lake Valley GMC for many years. They have always been great to work with and the service has been outstanding.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great Experience

  by VivSt from Salt Lake City, UT | December 30, 2020

  We walked in only intending to test drive, but we ended up buying that same day. The salesman Sean was really friendly without putting any pressure on us to make any sort of commitment. He simply gave us all the relevant info and left us to do our own thing. It was smooth and east

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Failed Customer Service Opportunity

  by KY from Salt Lake City, UT | October 16, 2020

  The sale of the car included four new tires for a Chevy 2500 Suburban. The new tires they put on were the wrong rating for my truck. When I returned to ask them to make things right and replace the tires, the sales team refused to help. So sad.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  R Jay

  by R jay from Layton | July 30, 2020

  Salt Lake Valley listed a vehicle for a price of $9,900. When we went to drive it and then buy it they said they couldn’t sell it for that price since we were not financing through them and moved the price up by $1,000 to $10,900. The price online said nothing about the need to finance with them to get that price. This is false advertising. Maybe they made an honest mistake and forgot to say the price was contingent on financing, or maybe they have found an unethical and dishonest way to get people to their lot and stick them for much more than advertised. . . You be the judge, but be wary. . . Used car salespeople

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Service Department

  by Kwiatkowski, Shalynda from Riverton, Utah | March 11, 2020

  Didn't have an appointment but they got me in so I could get my vehicle serviced. Thank you,

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Dishonest Dax Lamb! Avoid him at all costs!!

  by Bobby S from Salt Lake City | December 27, 2019

  Dax is the epitome of a sleezy car salesman. Caught him in multiple lies. The experience was so bad I got up and left. Complete waste of time to work with him. Do yourself a favor and move on to another salesman or better yet another dealer. He is a dishonest, rude, and a total waste of time to work with. Caught him in multiple lies.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Horrible Customer Service! Deserves Negative 5 sta

  by Will T from Salt Lake City | December 27, 2019

  If I could give this Dealership a Negative 5 stars I would. The Service and Sales Department need a total overhaul. I bought a new Sierra 1500 and went to use my free oil change and was 1 day over the expiration of it. Was told by the Service Manager and Service Advisor there was nothing they could do for me. What a joke of a place after spending 50k on a truck. I immediately left enraged and went to Seiner and got my Oil Change and recall work done. Needless to say I will never step foot in that dealership for the many years of service and maintenance or to purchase another truck again! They need a lesson in Customer Service! What a joke!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Don't waste your time

  by Pile0g00 from Slc, ut | January 02, 2019

  I went to look at a vehicle I saw online. It seemed good and drove well, but my mechanic found a leaking transmission line. They assured me that they had gone over the vehicle, but this slow leak had clearly been leaking for quite a while based on the build up of fluid around it. I decided to overlook this and just have my mechanic fix it. I negotiated a price with them. I then called my mechanic and setup an appointment for the repair while I waited for them to finish their paperwork. When I went to review the paperwork I found that the were tacking on an extra $399 fee and also over charging for the inspections. I was tired of playing their games, so I walked at that point.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (3.0 out of 5.0)

  Customer service

  by Owens, Layne from Salt Lake City, Utah | February 07, 2018

  Got a postcard from GMC saying that my truck needed to be brought in for a recall and that the service *re-programming the ECM* would take anywhere from 20 to 40 minutes. I made the appointment and it took nearly 1 1/2 hours to get my truck done and pressing to get back to work. I could see the service men and customer service weren't motivated nor eager to please their customers from the moment I walked in. I was rather disappointed when I got that treatment.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great Price, Great Staff

  by David from Cedar City, UT | February 02, 2018

  Dax L was great to work with on the buying process, and the price I got on the car was the best I found. Great people and products. I was very satisfied.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
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