Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys | Page 4

Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys Reviews

Ratings and reviews of Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys are from Cars.com

• (1.0 out of 5.0)

  Worst Experience at a Dealer.

  by William from Los Angeles Ca | August 27, 2019

  Went in to Test Drive a Challenger Scat Pack and was told I could not test drive it unless I did a Credit Check. My wife and I would would never fill a credit application to a car we are not sure about in the first place. I am looking to buy a Car in whole not leasing or with a loan. I was told I could only test drive the Challenger v6 sxt. I Test Drove a Mustang GT and a Lexus f Sport both cost more and was not required to do a Credit Check. Will definitely not ever come back to this dealership and DO NOT RECOMMEND for any serious buyers.

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Tacked on Dealer Charges! STAY AWAY!

  by Chris Jeep from Placentia, CA | July 24, 2019

  This was by far the worst car buying experience I've ever had! I had a very specific car I was looking for in a very specific color, this being the jeep unlimited Moab addition and stingray black. I went onto Russell Westbrook's website and the advertised price on the website was $49,342 and I even got an email e-price quote at that exact same sales price. I called up Russell Westbrook jeep and let them know I was ready to buy the car that day for that price. I was not trying to negotiate or ask for anything other than the price they quoted me. It's was a full day to even get a call back after speaking to multiple sales people. When I finally did get a call back this morning I was informed that there is a mandatory $1595 charge for a GPS security unit that they had pre-installed on the car. I told them that I was not interested in this option and to please remove it and honor the price they quoted me. They said they could not do that and that it is mandatory and they cannot remove it or remove the charge even though it wasn't included or disclosed on their e-quote they emailed me. I've bought many cars and am aware that the GPS tracking units are required for the dealership to get insurance on the automobiles while they're on the lot. I've run into this before and I have always had it removed because I don't need that option. This dealership uses underhanded sales methods and tacks on additional fees and options that shouldn't be there and are not included in their initial quotes. I will now be buying a $50,000 jeep from another dealership because Russell Westbrook would not honor the quote that they gave me. I will also be in contact with Jeep's corporate office as I feel this dealership gives the jeep brand a bad name. Steer well clear of this dealership!

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Unprofessional and rude

  by YouKnow MyName from Houston | July 10, 2019

  I called this dealership to ask for a specific car it is listed. First, a rude lady calls me demanding on site visit, and then her manager Michael texts me and asks me for the vehicle in question, and no answer. On the next day, I just called them to see what the process is, and they are very uninterested in having an out-of-state customer. After mentioning to them that Im willing to fly over to buy the car, they increased the price over $4,000 on their website. Avoid this place! Rude salespersons get nowhere.

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  looking for purchasing options

  by arafa keskin from Los Angeles | July 09, 2019

  I would never recommend this dealership to anybody.Their customer service is the worst.Trying to call into them , they're either unresponsive or transfer you to the wrong dept.They'll never get back to you when you leave messages so there customer service really sucks as far as I'm concerned.My daughter has had the worst experience with them and is so disgusted with the service and attitude of those working there

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Travis and Mirna were absolutely great to work wit

  by Kristen Martinez from Woodland Hills, CA | December 22, 2018

  Travis and Mirna in finance helped me with my lease buy out and went above and beyond. I am very much appreciative of them and the next vehicle my husband or myself buy will for sure be bought at Russell Westbrook dealership. Anyone I know looking for a vehicle I will refer them here. I am very thankful for their help!

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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  They keep their promise!

  by happyfan from tarzana, ca | May 02, 2018

  I can’t say enough good things about this dealership! First of all, I was interested in another company and car, but they promised me a price that at the end they could not deliver so I was very bitter from that experience. My husband and I did our research on the Pacifica and figured that we could only afford the LX model. So, I called around and got the best price in LA which is far from me, so we decided to go to Russell Westbrook to test drive the car and see if it was even worth driving out to LA. We met Daniel he was really nice and let us test drive the LX model, we really didn’t like the fact that it had NO power doors! I mean it’s a minivan the main reason for a minivan is the power sliding doors. He told us that the next model up had the power sliding door, but I knew I couldn’t afford it. Daniel realized that this was the main issue and asked me if he could keep the monthly price about the same would I be interested in the Touring Plus model? Of course I would be interested but I knew that was impossible because I did my research and I knew the price wouldn’t make any sense to them. Sure, enough he brought the TP model and it was great, had everything we needed. Next step he went to his manager and came back with a price that was only $15 more than the LX model. I couldn’t believe that I could have gotten such a great price! Finally, a dealership that keeps its promise!!! I highly recommend this place!

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Willy the No-Pressure Sales Agent

  by Essenn from Los Angeles, CA | April 21, 2018

  Willy Alkady is a very patient sales agent. He helped us pick out our car, without putting any pressure on us. Thank you Russel Westbrook for this pressure-free experience.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Had a Major Service Recall

  by Celida from Van Nuys, CA | March 21, 2018

  I had no down time, the Uber provided arrived timely. Hector was great and explained everything to me. Very positive experience for me. Will definitely come back for other services as needed.

  Customer Service
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  Buying Process
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great Service

  by INGE CHUEI from Arcadia | March 17, 2018

  Hector, the Service Rep was very professional and he helped me with all my concerns. He was very accommodating and my car was done in time.

  Customer Service
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  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Used Grand Cherokee

  by Fontana Family from Fontana, Ca | March 11, 2018

  The whole staff from salesman to the financing made the entire experience extremely smooth! We would definitely buy from them again! Thank you very much Oscar!

  Customer Service
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  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
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