Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys | Page 3

Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys Reviews

Ratings and reviews of Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys are from Cars.com

• (1.0 out of 5.0)

  no follow up. lousy.

  by Phil from RSM, CA | April 26, 2020

  Lousy service. Called and spoke to Joseph about a GC Limited that they had advertised. He said he’d run the numbers and get back to me. I sent him all the info on my trade. He never called me back or responded to any of my text messages. I guess I have to shop elsewhere.

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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Thank you

  by Ashle Plummer from Los Angeles,CA | April 25, 2020

  Even though I wasn’t able to go to the actual dealership because of the Covid-19 the people that worked with me to get the car were all the help I needed. Thank you so much for making my car buying experience much easier that I thought. As if I was at the actual dealership. Thank you Ace Family for telling me about this dealership. And Thank you to Joshua for helping me out so much to get this Jeep. This car has been a dream and I finally got it. I love everything about this car. Thank you so much. I really appreciate it all. Be Safe

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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Incompetence Loses $4K Sale

  by Scott from Los Angeles, CA | April 24, 2020

  I scheduled a test drive for today at 1pm for the 2013 Dodge Dart. I got here and they told me to meet the sales person in the nearby Ralph's parking lot. I am here looking all over and he is not here anywhere. They gave me his number and told me to contact him but not to tell him who gave me his number, that sounds suspicious as all xxxx and instantly made me decide that I don't even want to buy from this dealer. I'm just trying to buy a car, why does it have to be so xxxx difficult for you? It's a shame because this dealer is the actual manufacturer of the vehicle, so I suppose I can expect the car to be just as much as a pita. Rating: F-

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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (2.0 out of 5.0)

  Bait and switch.

  by G.Moton from Paramount Ca | March 12, 2020

  I recently visited this dealership on 2 separate occasions. The first time I was there, I spent 7 hours trying to get the car that I wanted!! The Dodge Challenger 1320 Scat pack is listed on thier website for 39k. Even though, according to them I qualified for that amount, they wouldn't give me the vehicle I wanted. Instead, they attempted to put me in a vehicle that I did NOT want with a very high note!! NO DEAL!!! The second time I went there was only because the guy that I dealt with contacted me saying they could get me in the vehicle I wanted, So, I made the long trip back out to thier location. This time, after a 10 hour wait, they FINALLY were able to get me into a 2019 Widebody Scat pack Challenger BUT...... THE NOTE WAS 895 DOLLARS!! Long story short, the prices advertised on the website are only to draw you out there!! Once you get there...........LET THE GAMES BEGIN!!

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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Don’t shop online with them

  by robert dye from Santee | March 01, 2020

  Live in San Diego and didn’t want to make the drive unless the had a car worth driving up for. One said new arrival with no pic. I asked for a pic via email and no reply. I found one with a pic I did like and asked about that one. Was sent an email stating I’ll see if someone can locate the car. After 24 hours had past I send another email asking still trying to locate the car? Still no reply. Not very professional if you ask me and a lost sale to boot. I worked with Maggy or Magnolia but the name does not show on the drop down menu.

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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Sale Went as Planned

  by Tony from Sylmar, CA | February 23, 2020

  I made an internet request and was called right away. Osiel (Ozzy) Ramirez and Joshua Alvarado took care of business. Had a trade-in and was fairly done. Everything went as planned, although I saw the truck at night and didn't notice a few scratches. Whatever, still happy with the deal I got.

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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Fantastic dealer

  by Andrew Hanson from Los Angeles California | January 31, 2020

  Gotta say the whole experience was great. Was in and out. I knew what I wanted. Drove it and bought it for the price I was looking for.

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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Very bad customer service.

  by Just a customer from Winnetka, CA | December 17, 2019

  Employees are lost they don’t seem to know how to do their job. They also have poor customer service and no one knows were the managers and I have been here for multiple occasions.

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  Shopped for a new car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Advertising Scam

  by Elsa from Santa Clarita | December 01, 2019

  They do not honor advertsed price and they don't care if it's illegal. They chalk it up to their "agressive advertising". Unethical dealership. Vikas Mehandro, the general manager, (or that's what he called himself) stated that this was just the way they do business.

  Customer Service
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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  They are doing Bait and Switch. Fake Prices!

  by Name is not listed in drop down and name used during a call and name my phone showed is not the same. from Los Angeles, CA | November 26, 2019

  Prices listed on cars.com are fake. Their communication via SMS is fake. When you have them cornered they make up total BS stories about pricing and all of a sudden forget what car you were negotiating.

  Customer Service
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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
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Displaying 21 - 30 of 249 Reviews