Auto.com

Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys

6110 Van Nuys Blvd Van Nuys, CA 91401

(4.5 out of 5) 250 Reviews
205741

Why not give our Los Angeles area Chrysler, Dodge, Jeep, Ram store a shot at earning your business? We promise the best selection, best deals and best customer service in Southern California, and our happy customers from San Fernando Valley, Studio City, Encino, Reseda, Glendale, Tarzana, Hollywood, North Hollywood, Northridge all agree, this is one cool dealership!

Call (818) 351-3458
Hours of Operation
Monday10:00 am-7:00 pm
Tuesday10:00 am-7:00 pm
Wednesday10:00 am-7:00 pm
Thursday10:00 am-7:00 pm
Friday10:00 am-7:00 pm
Saturday10:00 am-7:00 pm
Sunday10:00 am-7:00 pm
Monday7:00 am-7:00 pm
Tuesday7:00 am-7:00 pm
Wednesday7:00 am-7:00 pm
Thursday7:00 am-7:00 pm
Friday7:00 am-7:00 pm
Saturday7:00 am-7:00 pm
SundayCLOSED

Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys Inventory

Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys Reviews

Ratings and reviews of Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys are from Cars.com

Overall
4.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Terrible Dealership
    by Unhappy Buyer from Valencia, CA | April 01, 2021

    I went to this dealership because I wanted to buy my father a car. It should have been a simple straight forward deal, because they had the car I wanted with an advertised price of $22,639. The car had been advertised for that price since Febuary 20, 2021. However, as soon as I got there, they insisted the car could not be purchased at the advertised price. Josh (some form of unprofessional sales manager/salesperson) insisted that I had to purchase nearly $4,000 worth of useless dealer add-ons (because I need them to fill the tires with nitrogen for $500 extra dollars). When I insisted that they sell it to me for the advertised price (required by law), Josh said that he couldn't, and said he wouldn't sell it to me for less than $26,000 with the add-ons. I left the dealership to run back to work, and told them I wanted the car for the advertised price. About an hour later, Josh called and said we had a deal with no dealer add-ons. However, when I was on my way back, Josh called and said he was back at $26,000. Since it was Friday evening, I gave up, deciding to deal with it on Monday. During the weekend, I received several text messages and a phone call from another salesman (Walid). I told him I would immediately buy the car at the advertised price. He seemed interested in the sale, but said the dealer wanted to make more money on the deal. I told him I would pay the advertised price (in fact I offered $1000 more, just to get the deal done), but that I wouldn't pay for thousands of dollars worth of worthless dealer add-ons. Whalid stopped responding, so I went back to the dealership on Monday. I showed Whalid the vehicle's advertised price was $22,639 for at least a month on the internet. And I showed him the ad from Friday with the same advertised price. He went to talk to a 'Manager', and came back to tell me that the 'new' advertised price was $24,941. So....suddenly, after it didn't sell for a month, they raised the price $2302 over the weekend? That seemed unusual, as I had driven the car over from the storage lot on Friday, and tried to buy it.....for the advertised price. Sounds a little like bait and switch. I told Whalid the advertised price on Friday was $22639, and they had refused to sell it to me for the advertised price. I told him that was illegal, and showed him all the proof. I even gave him the deal sheet number that the salesman on Friday had probably 'accidentally' text me (they are probably discouraged from providing written evidence when they break the law). Whalid took all this information to the 'Manager', who still refused to honor the advertised price. I needed to buy my father a car, so we haggled until I was too annoyed to care, and ended up paying somewhere near $1000 more than the advertised price. Per the California Vehicle Code Section 11713.1(e) (and Section 260.04(b)), dealers are prohibited from selling the advertised vehicles for more than the advertised price. Cut and dry. So if you see an add that says "Westbrook Price", don't believe it. Better yet, just don't shop there. I buy a new car every 2 years, and I am very good at not playing their games. So unless you are better than me at the game this place wants to play, you will get screwed out of way more money than you expect. As for me, I will pursue legal recourse. It isn't fair for you (or your grandmother) to walk into a place like this, and be conned out of thousands of extra dollars, because they don't know the law is on their side.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Exceptional Customer Service
    by Jade from Sherman Oaks | March 05, 2021

    Alex and Juan from the Service department are amazing! My boyfriend dropped off his vehicle this past Saturday for an inspection. We returned later that evening for an update, and Alex let us know that their mechanic found an issue. Alex mentioned that it would take a few days to resolve, considering it was the weekend. During this time, Juan was already in the process of getting a rental started without being asked! Simply amazing! Alex has truly gone above and beyond to take care of us while our vehicle is being serviced. He has kept us updated the entire time, and we never had to worry or feel stressed through this process. We can't thank him enough for his patience, kindness, and phenomenal Customer Service. This location has a gem of an employee, and we hope that he is recognized! Thank you, Alex! And thank you, Juan! We look forward to working with you again.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Bait and Switch Sales Routine
    by OD from Van Nuys | September 04, 2020

    We went into this dealership because they had a significantly less (2K) advertised price for a new car. Once we agreed to purchase, ran our credit, the salesman said that we MUST by the "accessories so they can make a profit". These accessories were Lo Jack, Apps for tracking, etc. Basically features we were NOT interested in. Salesman brings out the manager and he says we cannot purchase the car without these "optional" features. Its not optional if it is mandatory to buy the car. They showed zero respect for our time by doing this. Buyer beware- advertised prices are only to get you through the door! Awful experience!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Beware of shady business practices
    by Gary Sherman from San Clemente | July 27, 2020

    Very shady (if not illegal) sales tactics. Promised an advertised price inclusive of rebates and discounts...then force you to purchase tire, paint, theft insurance plans. If you refuse the plans you get 0 rebates/ discounts. Then they apply the cost of the plans against the amount of discounts ...raising your net cost...if thats not bad enough, they charge you for the cost of the plans again as 'extras'. Sold me a car with no floor mats, keys, warranty/service/ manual or fuel (said they would mail them...3 weeks ago). Got RAM customer service involved and even they can't get the dealership to respond to them. STAY AWAY FROM THIS DEALERSHIP

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Worst experience
    by NicolasW from Los Angeles | July 10, 2020

    First I had to argue to get the price that was offered online, and then they tried to get me with the add-ons which were about 5k on top of the price. After telling them that I don't need no paint protection or fancy alarm system they wouldn't take it off. So when you see a price online, be aware that you have to pay 5k in aftermarket products.. which are no where advertised online. they try to get the customer in to their dealership and then surprise you with the additional costs : its called Bait and Switch, the first sales rep even confirmed that they do this here. Sales Manager was very rude and disrespectful and in no way explained why they are charging the add-ons but just had a bad attitude the whole time. Not coming back and would never recommend to anyone going to this dealership

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    dead battery following day after purchase
    by purchaser from california | June 28, 2020

    Purchased a vehicle, the FOLLOWING DAY THE BATTERY DIED. Contacted the salesman JOHNNY and said his manager approved for a reimbursement. I NEVER RECEIVED ANYTHING

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Horrible customer service
    by MGW from California | June 25, 2020

    Worst dealership experience! Ran my credit and had me sit there for hours ! Wouldn't recommend for a friend ! Julian was my car sales man , took 1 hour to find the truck and it had dents/scratches on the front bumper.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    They asked me what race I was.
    by Von S from Van Nuys, CA | June 21, 2020

    Walked in with perfect credit, and a considerable down payment. First they pulled a bait n switch, then when their standard negotiating failed, they pleaded with me to come see the sales manager in their booth. For no reason whatsoever, the sales manager asked what race I was. I couldn’t see what relevance this had to the sales process. Once I told him, he seemingly didn’t want to sell me the car at their advertised price. I understand that sales can be difficult, but there is no reason to bring race into it, or even ask someone about what race they are.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    Used Car Dealership Experience
    by d_van_g from Los Angeles, CA | June 11, 2020

    Came in to purchase a used car and got the true "used car lot" experience. If that's what your into, this is your place. If not, go elsewhere. The as advertised price did not include the dealer add one, which included $3k of high margin accessories that I would never purchase (including $500 for nitro air in the tires). They refused to remove the accessories and honor the online price, provided a high interest rate. When I asked for what I viewed as fair compromises the sales guy's response was "C'mon you have to leave some meat on the bones for me"

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Very very bad
    by Qing from West covina ca | June 10, 2020

    Tell everyone, this is my personal experience, there is mail, SMS evidence, this car dealer is a liar, I fancy the car, let me pass, after I went, I waited more than an hour and said that the car was not there, and arrived in a few days It turned out that many days passed, and said that the car was gone, but the result was that his employees bought it at home! This is simply a liar! I hope everyone will stop going to this dealership! It's too bad, I will expose this dealership on various platforms!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • PreviousNext
    1234...25
    Displaying 1 - 10 of 250 Reviews