Rountree Moore Toyota

Rountree Moore Toyota Reviews

Ratings and reviews of Rountree Moore Toyota are from Cars.com

• (1.0 out of 5.0)

  Terrible dealer!

  by lake city Toyota from lake city,FL | March 16, 2021

  They are gamblers! Wrecked car sold! They have terrible service!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Terrible quality people

  by jarrod minor from Lake city florida | January 20, 2021

  Twice I have been in the store to talk about buying the truck. The first time I was told I could not afford a Toyota truck, then the next time the manager was talking down to me as if i am a child, being rude, and disrespectful while talking about buying a truck that I have not seen nor did not have it on their lot, and was pushing me to buy it. I would not recommend anyone buying from this dealership. As a disabled veteran I am appalled at how people think it is acceptable to treat people as they are beneath them.

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  ****SCAMMERS*******

  by Mike from Yes | December 01, 2020

  Fake lifetime warranty Car broke 3 days latter Fake fees Tac one Lie cheat steal Lies lies lies If your dumb enough to buy a car read all the fine print

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Regrets... I Have a Few

  by Kevin from Orange Park, FL | October 05, 2020

  Sincerely hoping to change this review, because I had great initial impressions. Love my certified used vehicle except for one major issue... every time it rains water leaks into the vehicle. I have owned the car a month today. Yet it has been in their service department half of that time. With no change! The first time they (said they) replaced the sunroof. I got it back (11 days later) and it immediately and obviously leaked. They had it another 5 days and asked me to come pick it up after finding and doing nothing, yet they assured me it would not leak. It is leaking still. It hasn’t even rained that hard this weekend and it leaked. The blue tarp on top now is not a great look, nor is the smell in my car and I can only imagine what this is doing under the carpet and in the columns where the airbags are. The padding underneath was yellowed already when I looked on the first weekend so this is not a new issue. This is Florida. Someone cleaned up water in this car in the lot and either didn’t alert anyone, or the dealer sold it anyway. In 5 MINUTES of testing at home I had it leaking after 5 DAYS with them, in which they said it did not leak. Very dissatisfied with service department and so far sales and management talk a good game, seem like they have your back, but here I am with a car that leaked on the lot, leaks every time it rains but magically not when they have it. If this review never changes, please hear me RUN FAR AWAY!!! From sales and service. If Rountree Moore reads this, let’s fix this mess!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great Camry got the deal and car we wanted

  by John martin from Lake city florida | August 06, 2020

  Very nice and helpful great deals and helpful got the car and deal we wanted work with us will get my truck there the 2022 tundra

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Excellent Experience

  by Chase Brewer from Valdosta, GA | May 09, 2019

  My overall experience here was better than expected... I would actually call it EXCELLENT! First off, if you ever visit this lot, I highly recommend requesting Heather. She is by far one of the best sales reps I've encountered at any dealership. She was quick to reply and got me answers to all my questions about the car I was interested in, no matter if she was at work or not. I ended up buying the car right before the dealership closed, and everyone there treated me as if I was the first person to walk in at opening time. About Thirty minutes after leaving the lot, however, I unfortunately received a check engine light on the car. Naturally, I immediately texted Heather about the event. She responded at 9.30 P.M, well after her shift, and told me to bring in the next day so they could inspect the car and take care of the problem. After the inspection, the problem was found and cost around $2,000 to fix. The car does not have a warranty, mind you, but they insisted that they would fix it for FREE and give me a loaner car in the meantime, again for FREE. Many would think that they should have done both of these things given the circumstance, but I've witnessed dealerships who wouldn't, especially on a 13 year old car. Anyway, the repair was taken care of in less than 24 hours and I got my car back with a list of the repairs that was done. I will continue to monitor the car as I am slightly skeptical of something else coming up, but that is at no fault of the dealer. Like I said, it's a 13 year old car, so some issues are expected, however, I have confidence that this dealership can fix the problem while taking care of its customers. I would definitely buy another vehicle from this place in a heartbeat!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Extreme poor customer service!

  by Ali from Windermere fl | October 29, 2018

  Asked to negotiate about a vehicle and was hung up by Internet Manager, gave call many days after I sent inquiry! Im a cash buyer!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Business owner

  by JD from FL | September 19, 2018

  I was searching for a Toyota TRD PRO 4Runner on line, found the perfect vehicle. The dealer had the car clean, fueled and ready to go! All matched exactly as it was presented on line. Great Experience!! Karen in sales and the business manager did a great job.

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  best dealer ever

  by Timothy Lawrence Callahan from Lake city, Florida | June 14, 2018

  Let me start by saying that this was the best car buying experience I have ever had. I called the dealer and talked to Mr. Ben Blake telling him what I wanted and what I wanted to spend. I had already obtained financing at my credit union and just didn't want to play games. Mr. Blake called a few times over the next week telling me about vehicles that might be of interest to me, but no hard pressure like other dealerships. He called me on a Friday and stated he had found a truck just as I wanted and we agreed to meet on Saturday morning. The truck he had was a perfect fit and I told him that I would take it. Now waiting on the dealer to detail the truck and swap tags and fill the tank, Mr. Justin Mckittrick the business manager came to talk to me, asking if I was interested in maybe saving money financing with somebody other than my credit union. I was unsure as I have been with my credit union for years. Well he was right he saved me almost 3 points interest and money. Gota love that. I would like to thank Mr. Blake and Mr. Mckittrick for going the extra mile in selling me what I wanted and saving me money also. I look forward to taking my truck back for any service work it may ever need.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great People friendly atmosphere a real pleasure

  by Jason Everett from Old Town Fl | August 14, 2017

  Kevin Walters was our sales person and he was excellent always friendly and kept our best interest in mind at all times will definitely go back next time im in the market

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
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