Rod Baker Ford

4.8
Hours of Operation
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–5:00pm
Sunday
Closed
Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Cars on the lot

64 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Rod Baker Ford are from Cars.com and DealerRater.com

1084 reviews

RIP OFF

1.0
by Tony hendricks on Dec 18, 2018

Went in there to buy a new truck, not used. Couple things bothered me here. 1) they represented the vehicle at one price, but quoted me 10,000 more, saying tax and title fees. Well, tax and title is only 5000. They charged me 1250 for add ons that were already on the truck. They didn't add any rebates or incentives in it either. 2) they quoted me 65,000, but my payments were 1100 a month for 72. Do the math, trying to charge me 15,000 juice on a new, not used, truck. I don't have the best credit, but I know it's not that bad. *buyer beware* watch the bottom line and be careful who you trust....

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Tony, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Rod Baker Ford Sales Inc.. We would like the chance to talk to you further. Please reach out to our GSM, Michael Anthony at (815) 436-5681 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Great service

5.0
by Steven Hodek on Dec 17, 2018

Great people to do business with is bothe sales and service. Highly recommend.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We really appreciate you taking the time to leave us feedback on your visit! Thanks again for the recommendation, and have an amazing day!

Ethical dealer

5.0
by KM333 on Nov 04, 2018

We bought 2 used cars just a few weeks apart (one for me, one for my son), and the experiences at the 2 different dealerships could not have been more different. We will come back to Rod Baker Ford again and highly recommend this dealership. We worked with Ryan in sales and Steve in finance. Both were very personable, answered questions, and explained everything very thoroughly. We never felt pushed, and we sincerely appreciate how careful Steve was when explaining every aspect of the financing, especially because at the other shifty dealership , that other finance person tried to cheat us in multiple ways so we had to triple check the math and have inflated charges removed. The interest rate we were given at Rod Baker Ford was 4 points lower than what the other dealership gave us, coming from the same lender and using the same credit score and a similar car price. Car buying can be a very stressful situation since it is such a huge purchase, and you really want to buy from people who are trustworthy. The staff at Rod Baker Ford are good people -- it's worth it to check them out even if it is a drive!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with Ryan and Steve! We understand that it's an important decision where you purchase your vehicle from, and are so grateful to have been chosen. If you have any questions about your new vehicle, please do not hesitate to give us a call, we're always happy to help. Take care!

fleetforeman

5.0
by john stanger on Sep 27, 2018

I had no problems , my salesman was wonderful ! I have purchased 2 cars in the last three years at Baker and am very pleased and will continue shopping here.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

John, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Car for my Daughter

4.5
by Dennis G on Jul 20, 2018

Looking for a car for my daughter who is finishing up her last semester of school and found a car at this dealer on CARS.COM. I called to make sure the vehicle was still there as we live about 1.5 hours away from the dealership, spoke with Ryan and we headed out. When we arrived Ryan informed us that there were other buyers there that had just put in an application to purchase the used car we came to see so we could not drive it, but Ryan did take us out to walk around it. We decided to wait and see what happened and Ryan provided us with a beverage as we walked the lot waiting. About 20 minutes passed, Ryan found us on the lot and we went for a test drive. My daughter ended up getting approved on her own through Ford and she purchased the vehicle. The car was CPO, so the process was fairly straight forward and relatively quick. We had arrived around 7:30pm and were out the door by 9:00pm with a clean car and full tank of gas.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Dennis, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I bought my car from this dealer under excellent t

1.5
by Explorer on Jun 14, 2018

A twice times for different issues , the order calling took a week to replace in my car and each time took three days to fix ..disregarding what the time meaning for the custmer.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact us at your earliest convenience and we will do our best to make this right. Please reach out to Marcus Larson at (815) 436-5681 to come to a resolution to this problem.

Review

5.0
by William Moore on May 26, 2018

A1 service and quality work Bought vehicle there with no hassle

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

William, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Oil Change

5.0
by tjsis on May 20, 2018

I brought my Explorer in for an oil change and was told there was a recall due on my vehicle that could be taken care of while I was waiting on the oil change. That was so nice to take care of it at the same time.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Tj, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Best experience I ever had at a car dealer

5.0
by Willy Neumann on May 15, 2018

James was great! Showed us all the cars he had on the lot that we were interested in. Then did a national search and found exactly the trim level we wanted on a Mustang. Had it picked-up and delivered to us the next business day! Outstanding people!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Our staff is committed to providing each of our clients with the best automotive buying experience, so we're happy to hear your experience with James reflected this. We hope you continue to choose Rod Baker Ford Sales Inc. for all your vehicle needs! Take care!

Great Dealership

5.0
by Grant Georgeson on May 14, 2018

Fast and courteous service department. Great dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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