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Riverside Nissan

400 River Street Hackensack, NJ 07601

(3.7 out of 5) 7 Reviews
53852432020731123710

Call (201) 289-5456
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-3:00 pm
SundayCLOSED

Riverside Nissan Inventory

Riverside Nissan Reviews

Ratings and reviews of Riverside Nissan are from Cars.com

Overall
3.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Wonderful experience!
    by Ron O. from Bergenfield, NJ | November 22, 2020

    We were very impressed with the attention we received and the help given to us by Riverside Nissan, in particular to Ryal who answered all of our questions and never gave us pressure. Rayal gave us different options, answered our questions and we are very pleased with the decision we reached. The finance department was also very helpful, again with no pressure to oversell us, and everyone at Riverside Nissan exceeded our expectations. I highly recommend them for their courteous and helpful service, and outstanding staff!

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Experience
    by Nissan from Hackensack, NJ | March 10, 2020

    Great experience. Our Sales Manager and his staff were helpful, fair and went out of their way to make sure we got a great deal on the car we wanted. We apparently chose what was a difficult to find combination of model, trim level, packages, color and interior. Just when I thought my wife was going to have to make another color choice, they found one out of state. They really went above and beyond to make sure they found and got what she wanted. I really wouldn't have expected them to go to such lengths to accomplish this task, but they did. After horrible experiences at two other North Jersey dealers, I'm happy to have been recommended here by a friend. Now I would (and already have) highly recommend Riverside Nissan too. Thank you Travis and your team for everything you did for my wife and I. See you again in 3 years.

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Love my new car
    by Chrissy G from Dumont, NJ | January 22, 2020

    I am very happy with my new car. Call Ryal and he will help you. He took the time to explain everything. This is my 3rd Rogue. Love it.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    The worst customer service
    by wagdy from fairfax va | December 21, 2019

    I called for a car never get any response . I ask to talk to manger . The sale manager refused and told me the car sold.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Thank You.
    by John McCarthy from Wayne, NJ | September 22, 2019

    Stopped by looking to purchase an Altima. Ended up leaving with a certified Maxima. I love my new car and am very grateful to every that helped me. Thank You Ryal, Tony and Alfred.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great people
    by Monte Lipman from Fort Lee, NJ | September 18, 2019

    So pleased with Riverside Nissan, they really took the time to show us every detail , we totally understood the details in full about everything

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Lousy service departmen and dishonest employees.
    by Viken from New Milford | May 23, 2019

    If I could give a negative star, I sure would. My vehicle had never had the 167 point inspection before my purchase. I took my 2017 Altima for the 167 point inspection, which includes oil change and check of all fluids. Went to pick my car up and I see a dent on the trunk of the vehicle which was not there when I purchased the vehicle. Service and general sales managers refused to accept responsibility and fix damage that was cause in their service department by their careless service employee. While picking up my vehicle, I overheard another customer complaining about a dent that is on the car which was not there when she dropped the vehicle off for service. Also, service employee had taken change out of my vehicle while in service. Dropped the car in for service again in a few days after the purchase date, because washer motor was not working. Before dropping vehicle off, I made a notation of the amount and quantity of change I had in the vehicle, to see if it'll happen again. When I went to pick the vehicle up, I noticed change was taken out of the car again. This time I confronted the service advisor and general manager and advised them about change taken out of my car again. Their response was very neutral and did not seem like they cared about the situation at all. Filed complaints with Nissan, BBB and dealerships response was " customer has bought two cars and is a problematic customer" Mind you, I did buy two different cars in two weeks and only complained when dent was put and cash stolen out of my vehicle. Just like any other dealership, once they have their sale, they put you in the back seat and don't care what happens. I don't recommend the dealership service department to anybody. If you must use their service department, I suggest you take all valuables out of your vehicle and take photos of the vehicle before dropping it off. ON a good note, Scott the salesperson was a great man and took good care of me during my two different car purchases. On the other hand, the general manager Travis, is just a pathetic liar and he's the one who claims I am a problematic customer and that he offered to take care of the situation and I refused. BUYER BEWARE!!!!!!

    Customer Service
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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • Displaying 1 - 7 of 7 Reviews