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Rick Hendrick Buick GMC

3244 Commerce Ave NW Duluth, GA 30096

(4.6 out of 5) 262 Reviews
2c0c16147195695752d1d5237d13963b

Come see us today for guaranteed great customer service and the best prices around.

Call (866) 569-6866
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-10:30 pm
Friday9:00 am-10:30 pm
Saturday9:00 am-9:00 pm
Sunday12:00 pm-6:00 pm
Monday7:00 am-7:00 pm
Tuesday7:00 am-7:00 pm
Wednesday7:00 am-7:00 pm
Thursday7:00 am-7:00 pm
Friday7:00 am-7:00 pm
Saturday7:00 am-5:00 pm
SundayCLOSED

Rick Hendrick Buick GMC Inventory

Rick Hendrick Buick GMC Reviews

Ratings and reviews of Rick Hendrick Buick GMC are from Cars.com

Overall
4.6 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Poor follow up
    by Michael Pino from Lawrenceville | November 21, 2020

    I recently purchased a vehicle here and was very happy with the experience. Unfortunately I brought in my new vehicle for service but the experience was not the same. I needed to purchase a new tire. Spent the majority of the day waiting on a call that didn’t happen. I had to follow up with the service department in order to verify my tire was in. Parts verified this with the service department and they still did not reach out to let me know I could come in. I will be purchasing the tire at a different GMC dealership as a result of this lack of customer care. Wasted time ver half of my Saturday waiting on this dealership.

    Customer Service
    Quality of Repair
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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    *****The worst car buying experience*****
    by Ortega from Duluth Georgia | November 07, 2020

    Part 1-Let me start by saying sales department phenomenal once you have sign on the dotted lines that's it customer service goes out the window. I bought a dodge durango used. Two weeks after having the car the radio stop working and the engine light came on. I called the service department who instructed for me to bring the vehicle in to be seen. I ask the representative so i get a loaner because this is my only vehicle to go to work. She told me yes. Ok no problem. On my appointment date which was Friday I drop the truck off the service guy took the keys but i realize no said anything about my loaner. I ask so I get a loaner the service representative stated no we do not give loaner we can give you a rental and it will $35 a day. I was livid nevertheless I had to go to work so I had no choice. On Saturday evening while I was out doing errands the rental went up in smoke. I was terrified with 3 kids in the car and stranded. I called the dealership a lady by the name of Amanda Brock answered I informed her of what happen she stated well ma'am there's nothing I can do. I got really upset and ask for a manager the manager came on the line and stated I would have to get the car towed to the dealership I ask him how do you expect me to do that sir with 3 kids. He said easy just look up a towing company. I ask Sir who's going to pay for the tow truck he then placed me on hold. He came back on the line and assured me they will pay for it. Part2 my husband was able to go with the tow truck guys and the kids and I uber home. Monday we receive a call the truck is ready. Once I got there of course I requested a manager and voiced what happen over the weekend. They gently apologize. But didn't think to say we won't charge you for that day. So now I'm hit with the diagnosed of the truck. Which came up to $1173 roughly. What made matter worst I was being told it's not covered under warranty because it's just the sparks plug that need to be change out and that is considered maintenance. Here I am who just bought this truck less than a month ago is being told to come up with over a thousand dollars for simple sparks plug plus $35a day for the loaner.only for the light to come back on again. I was in tears. Once again I have no choice but to finance the amount because with this pandemic and 3 kids I can't afford it. Part3-Before I left I asked about my paper tag I was told I have to talk to finance. I have called finance 5 different times only to be told they are in a meeting. My number was taken twice and I was promised a returned phone call. No one called. At 830 am today I was placed on hold never to return. Well I decided I'll go to the tag office myself only to be pulled over by Gwinnett County police. Thank God he was understanding and allow me to short it out. This has turned to be the worst car buying experience ever. How could you guys treat your customer like this. No sympathy,no understanding,no compassion. And what happen to that warm customer service.

    Customer Service
    Quality of Repair
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    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience!
    by Corrie from Atlanta, GA | November 04, 2020

    First time having a positive experience buying a vehicle! Tevian was such a pleasure to work with!!

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    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    itsmebudda@yahoo.com
    by Gabrielle Johnson from Lithonia, Ga | October 10, 2020

    Tavien went above and beyond to help me get my vehicle.

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    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Buying a car
    by Caroline Hubbard from Duluth, GA | October 07, 2020

    We had a great buying experience! They were great to work with!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Sierra 2500HD
    by Dean Dennis from Newnan , GA | September 27, 2020

    Excellent pricing , nice process to purchase Drove 60 miles to purchase

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Experience
    by Jenny Smith from Athens, GA | September 21, 2020

    Tavien Coleman was a wonderful salesman! Overall, we had a great experience, and not too time consuming!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    The Ortega's
    by Jonathan Ortega from Snellville GA | September 19, 2020

    Brandon you were phenomenal. You hit the nail on head with everything I liked and wanted. Thank you Cameron the best customer service in finance.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Hendrick Buick - Tavien Coleman
    by Jason Morris from Atlanta, Georgia | September 11, 2020

    Tavien Coleman was outstanding. He knew a lot about the vehicles we were looking at, and gave us straight forward answers to all of our questions before, during, and after the test drive. He was very nice, applied absolutely no pressure, and was very easy going.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Experience with Tavien
    by Dawson Devitt from Auburn, GA | September 02, 2020

    Tavien Coleman did a fantastic job helping us with our new purchase. He was considerate, patient, and kind throughout the whole process. He did an awesome job of listening and helping us seal the deal and work for the things we felt strongly about.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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