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Rick Case Volkswagen

3520 Weston Rd Fort Lauderdale, FL 33331

(4.1 out of 5) 87 Reviews
5249193

Receive: Free Car Washes for Life. Rick Case Rewards Program and Discount Gas. Rick Case Doubles the Manufacturer Warranty to 10 Years/100k miles. Please mention you saw this ad on Cars.com

Call (888) 691-1840
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-9:00 pm
Sunday11:00 am-7:00 pm
Monday8:00 am-6:00 pm
Tuesday8:00 am-6:00 pm
Wednesday8:00 am-6:00 pm
Thursday8:00 am-6:00 pm
Friday8:00 am-6:00 pm
Saturday8:00 am-5:00 pm
SundayCLOSED

Rick Case Volkswagen Inventory

Rick Case Volkswagen Reviews

Ratings and reviews of Rick Case Volkswagen are from Cars.com

Overall
4.1 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Worst Service Ever
    by Adam from Davie Fl | February 25, 2021

    Made appointment for 9:00. Dropped car off at 8:30. Was supposed to take 2-3 hours. Went back at 1:40 and they didn’t start. I will tell everyone I know not to go there. Last car I buy at Rick Case.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Repair for my car
    by Hugo Alvarez from Weston, FL | February 04, 2021

    Mr. Hugo Alvarez treated me very well, he is very professional, in addition to his excellent treatment and advice. I am very happy because Mr. Hugo responded to all my concerns.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Anderson Silva and manager Jim
    by Nicole from Weston, FL | January 19, 2021

    Anderson Silva had so much patience with my boyfriend and I. We took 3 cars down from the garage to compare and look at and he never once made us feel rushed at all. Jim also helped me feel at ease and help us look for anymore discounts we could apply to the lease. I ended up leasing a 2020 Jetta SE and I really love the way the car drives. Facility was clean and staff was friendly. I have already recommended this dealership and Anderson to my friends and family.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    One of the best experiences I had car shopping
    by Tang F. from Pembroke Pines | January 19, 2021

    Julio R. Helped me out so much. He definitely is not your typical pushy car sales person. He really listens. and put me in a car that worked for me. I can tell that getting a sale wasn’t his main priority. He put me first before the sale. And that meant / means a lot to me.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent advisor
    by Na from Weston, FL | November 20, 2020

    Walter Chavez is an outstanding service coordinator. He’s very friendly, goes out of his way to be helpful, great communication and sincerely cares. Dealership is well maintained and comfortable.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great service experience
    by VW lover from Miramar,FL | October 30, 2020

    Great service experience. Carlos was very helpful and pleasant. I was able to get a loaner while my repairs were being completed over the days.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Cost: over $2.000.00
    by N/A from Weston, Fl | October 28, 2020

    It was a pleasure working with Walter in service again....he is very professional and honest! Your dealer is very lucky to have him. FYI- my car was not wash or vacuum after the service- for the second time!! I didn’t feel safe getting into my care, this is unacceptable!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Buying a car, ask for Franklin Blenner
    by Miguel Suarez from FL | October 01, 2020

    When in for a repair on my 2017 Jetta and while waiting I got to chat with Mr. Blenner and he help me into a new 2020 Jetta without any hazards. Franklin Blenner exceeded all my expectations. True customer services. A real commodity now in days. Awesome experience.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Poor customer service
    by Disappointed from Weston, FL | September 17, 2020

    My CPO vehicle I purchased six months ago and 8k miles ago developed a leak, serpentine belt failure that lead to alternator, air conditioner and power steering failure. I did not have an appointment and took the car in to Rick Case service for diagnosis under warranty on Saturday early morning. The greeter curbside was immediately annoyed by me being there. I was made to feel like a second class citizen with my old used car disturbing their flow. After a few hours I was called with the diagnosis and informed that the service will not be completed until Monday. I asked for a service loaner as I had to move to and from work on Sunday and Monday. I was refused unapologetically because they did not have any available. I asked for options, such as other brands or for reimbursement of reasonable Uber expenses. I was denied without an apology. I asked to speak with the service manager to discuss possible options. I waited for a call back from 4:00pm until 9pm. In between, I called every hour or so to ensure we get some resolution before the dealership closed for the day. No call back, no acknowledgement of me waiting. Monday I was told the parts have been ordered and my car would be ready on Tuesday. I am unpleasantly surprised that a certified VW service within a VW dealership does not have available a $20 serpentine belt, a fuel hose and a couple of clips. When I asked this question, my service advisor stated that my car is old. It’s a certified Pre-owned with an engine that has been produced until very recently in many VW group vehicles. Again, I was made to feel like a second class citizen with my pre-owned car that VW sold me! I was provided a loaner for overnight Monday, and then demanded that I return it “no longer than 4:30pm the following day”. I returned it as soon as I finished my workday (past 4:30). The frustration is not worth it, I’ll definitely go to a different dealer and service in the future

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    VW Lease
    by Diego from Miami, FL | April 20, 2020

    It was an excellent experience to lease thought Rick Case VW. The end to end service end their qualified and professional staff made the buying experience seamless. Great doing business with Rick Case VW.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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