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Ramsey Volvo

575 State Rt 17 Ramsey, NJ 07446

(3.9 out of 5) 31 Reviews
4658

Ramsey Volvo has been serving the Tri-State area for over 30 years. We are conveniently located on Route 17 South minutes away from Route 287, New York Thruway and Garden State Parkway. Ramsey Volvo is just one of the members of the 7 stores in the Ramsey Auto Group providing outstanding selection and customer service. To see more photos, please visit our website at www.ramseyvolvo.com

Call (201) 571-2189
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-7:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-3:00 pm
SundayCLOSED

Ramsey Volvo Inventory

Ramsey Volvo Reviews

Ratings and reviews of Ramsey Volvo are from Cars.com

Overall
3.9 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    crap service
    by Jeff Faulk and Tom Galli from Ramsey, NJ | September 03, 2020

    They promised to mail my license plates to me in March then instituted some new rule during Covid stating that I now have to pay for shipping of said plates? Are you kidding me? this is the second Volvo I have bought from you guys in less than a year! Sales person offered to deliver to my home but stated his management would fire him if he sent via UPS because this is their policy.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience leasing my first Volvo
    by GuyB from Bovina Center, NY | July 07, 2020

    Great experience leasing my first Volvo. Tim was very helpful and clear with the information I needed to make my decision, and the leasing process was efficient and very pleasant.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Most responsive, most aggressive.
    by Dean Stiles from Norwalk, CT | March 23, 2020

    Deal was conducted entirely online after lead through TrueCar. Tim Bourne responded very quickly, we cut the to chase on price/discount, agreed on appropriate incentives, and helped with out of state purchase - all while leading up the the COVID19 shutdown. Most importantly, Tim found the right color and trim I was after, so I didn't have to sacrifice on preference. The pick up process was well managed, and Tim facilitated my lease turn in with another manufacturer which was a great convenience for me. Well done all around, just two days before the store had to be shut down entirely due to pandemic.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Ramsey Volvo Service Department
    by Anthony Valentino from Paramus | October 24, 2019

    Ramsey Volvo Service Department, Steve has always been very helpful, understanding all aspects of whats needed, detail oriented, makes you feel very comfortable while servicing your vehicle, keeping your mind at ease.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Ask for Tim Bourne when shopping for a new Volvo!
    by Frank Leichtle from New York | September 29, 2019

    Ask for Tim Bourne when looking for your next car. He knows all things Volvo and provide a very competitive price. I am completely satisfied with my recent purchase of XC90.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Dealership; Great Experience
    by Askenas Risa from New City, NY | February 16, 2019

    I love my Volvo and I had a great experience when I went in for a routine oil change. The waiting area was comfortable; the wifi was free and worked well; the service team was competent and professional. My car came back so clean I felt like it was detailed. Great experience. Plus, I love the car. Best car I've ever owned and I've owned quite a few high end SUVs.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Worst Nightmare:
    by Steve and manger from Ramsey New Jersey | January 25, 2019

    I used to drive a BMW and dealt with bmw dealerships they were great with service and loaner cars, This place has no SENSE of service and Volvo has its issues but do not buy or lease from Here they never have loaner vehicles and they have one service guy working that’s all and they will rip you off and lie about things needing to be repaired

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Volvo C60 2019 trouble with dealership
    by No nname from My salesperons name is not here. I dont know Shawn. | January 09, 2019

    Original purchase 420 miles. had to purchase more expensive car because they don’t trade with other dealerships. they charged me extra $850 outside of payment.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Damaged our XC 90 and refused to fix
    by Caitie362 from Jersey City, NJ | November 19, 2018

    I’ll do my best to articulate this in the clearest way possible. I came in on Sat 11/17 for a 10k mile routine service + recall item relating to the airbag curtains in the ceiling. I drove 45 min from Jersey City, arrived at about 8:45 am and around 11:30 am (approx) was told that my car was ready. I didn’t even have to get into my car (XC 90 R-Design) to notice that there was an approximately 20 in crack in my windshield. I immediately went inside to tell my service advisor, Stephen. He came outside, insisted crack had to have been there when I arrived, and was insinuating that I was trying to pull a fast one on them. He then brought out a handwritten form, with a circle around the windshield, telling me that upon intake, they noted that the windshield was cracked. Keep in mind that this form had no time stamp and could easily have been manipulated. He told me he would call me back after speaking to his manager. I politely asked that he call my husband and explain, who was on a business trip in CA at the time. My husband never got a called, and ultimately got Stephen on the phone after several attempts. My husband went on to ask that, why, if there were a big crack noticed upon intake, would they not come out and speak to me about fixing it. Glass is not covered under warranty, and they would stand to make a good buck on the repair job. Stephen agreed, said that he came to conclusion that crack must have happened while the vehicle was in their possession, and that they would make it right. He told my husband to stay tuned for a call from his manager (Jose) on Monday (today, 11/19). Jose told my husband that after reviewing the camera footage, they did not see a crack across the windshield when I arrived in the vehicle, but there must have been a small crack that got worse in their possession, because there are never any sharp objects near the cars (it was in a repair shop littered with tools etc). He said that the crack likely spread across the windshield when they were washing the car at the end, due to cold water temps. Interesting, because on Saturday, Stephen said that 1.) he would make it right and that they were to blame and 2.) the large crack was noted by the techs when I first arrived. In short, Volvo Ramsey is refusing to fix. We are absolutely disgusted by this. This car is a luxury vehicle (msrp of ~$62k) and we were given total garbage service, not what I would expect from a luxury car dealership. We have several friends who have admired our car and have considered buying. We have already told them to avoid this dealership, we will post reviews everywhere to warn others, we are opening an investigation with our insurance company for fraud, and Volvo corporate will be contacted to talk about the specific individuals involved. The way we have been treated is an absolute disgrace and we will never step foot in this dealership again. This is our first Volvo - we traded in our BMW X3 upon purchasing the XC 90. We would never receive this treatment from BMW. They have made errors in the past, and ALWAYS made it right. You just lost a customer, hopefully several, and you live up to every stereotype that people think of when they think car dealerships. You lied, passed the blame, and did nothing to make good on the situation. To whomever is at the top, you need to look real hard at the employees representing you.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Their new car lease deception scheme
    by fpflash from Pound Ridge, NY | November 16, 2018

    Please do not lease a car from Ramsey Volvo. If you negotiate the car's price, which you should even when leasing, they will change that agreed upon price even after you shake hands on it. They use two different computer lease programs in order to deceive you - one during the sales process and one when you pick up the car - the numbers get changed in between - I realized it too late. I communicated with four different people there and they were all in on the scheme. I think it's a built in sale strategy for them. Spare yourself the feeling of being used and the loss of your new car experience - please shop elsewhere.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
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