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Queens Auto Mall Richmond Hill, NY Reviews & Cars for Sale

134-01 Atlantic Avenue Richmond Hill, NY 11418

(3.2 out of 5) 178 Reviews

Cash price includes all applicable fees to be paid by the consumer, excluding tax, title, license, and registration fees.

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Queens Auto Mall Reviews

Ratings and reviews of Queens Auto Mall are from Cars.com

Overall
3.2 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Stay away
    by Tim S. from Queens, NY | July 10, 2020

    If you are coming from Cars.com and looking for a used car. Be prepared for the extra fees they will tack on. At minimum these three fees in particular: -$1000 reconditioning fee -$900 transportation fee -$500 accessories and services fee They get you in with an advertised low car price, but bait and switch you. Ask for all the numbers upfront before any credit check is made.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Extra Fees
    by jj_cars from Brooklyn, NY | March 12, 2020

    Do not trust the price online, the extra fees come out to $5,000 more than listed. The car was listed at a much cheaper price a month ago, and the dealer kept saying the deal was expired but refused to negotiate reasonably. But the fees were ridiculous. Thankfully I didn't waste too much time there, and walked out.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent Dealer
    by Mohammed Chowdhury from Elmont NY | March 03, 2020

    Shondell was not just amazing but a truly wonderful individual. He was willing to go the extra mile to make sure I the customer was happy with my purchase and had a wonderful experience. His customer service skills are excellent putting the customer first above all. Not sure if I can remember the last time I had such excellent experience at a dealership. He did everything possible within his role transparently. He ensured that I got exactly the vehicle with the specification I was looking and more. What a great guy. Once again thank you so much for a awesome experience "Shondell".

    Customer Service
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Always make the mistake of coming back
    by Semirsnk from Brooklyn, NY | January 27, 2020

    They are very friendly until it’s time to talk numbers and you begin to question all the extra fees. A $10,000 car can easily cost you almost $15,000 after the fees are added. Once you begin to question the fees, the sales manager gets very defensive and irritated. One fee, specifically, that didn’t make sense in my case was the reconditioning fee of almost $1,000. As explained by Savas, the sales manager, this fee is the average cost in order to bring the car up to mechanical and safety standards. This would be understandable if the cars were actually up to par. The car I was looking at had completely warped rotors and I mentioned after being explained why I’d be paying a reconditioning fee and that’s where the irritation and defensiveness came in. Within the last 3-4 years, I came here 4 times and always leave for the same reasons. There’s way too much shady stuff going on here and I doubt I’ll ever come back. P.s. The salesmen should know alittle bit about the cars they’re selling. Every time I came here, I was teaching them about the cars. Practically selling the cars myself. Besides that, the salesmen are very nice and friendly.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    I recommend
    by Leslie Call from New York, NY | November 22, 2019

    They have the best prices and quality in the ti-state area. The salesman are friendly and helpful. I never felt pressured or pushed to buy. Highly recommend them!

    Customer Service
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    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best selection
    by KatherineB from NY, NY | October 21, 2019

    They have the best selection and prices in the tri-state area. I was amazed at how many different models and years they had in their showroom. They have a little something for everyone!

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience
    by Tanner W. from Queens, New York | September 20, 2019

    The entire staff was amazing. They helped me find the perfect car at a really great price. I recommend them if you're looking for a great used car.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Plzdo yourself a favor Don’t GO HIGH PRICE SCAMMER
    by Tj from NYC | September 05, 2019

    We called them before we go there to make sure the online price is accurate. They said yes it’s $16,000 dollars no extra charges. Upon arriving we inspected the car WAS DAMAGED windshield crack a lot of scratches this car dosent belong in dealership. Sales manager Ray M came with the final price $22,000 if I put $4,000 more I can get a brand new car. I’m surprised they have 4.1 star they don’t deserve a star.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Don't buy from here
    by victor linares from Port Chester, NY | July 04, 2019

    I was taken for a fool. The sales man gave me a price and I specifically asked if there were going to be any other charges beside taxes and DMV. After they run my credit too many times they high jacked the price by over $5000 and got my credit messed up and I did not get a car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Horrible place, stay away!!!
    by Jennifer from Queens, NY | April 11, 2019

    I purchased a car and a few days after purchasing, I realized the car has so many issues and they refuse to trade in, refund, or fix the car. Customer service, management, and finance department are terrible.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
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