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Pohanka Acura

13911 Lee Jackson Hwy Chantilly, VA 20151

(4.7 out of 5) 152 Reviews
2551

At Pohanka Acura, our goal is to assist you in making a confident decision. Our friendly, professional staff members are here to answer your questions and listen to your needs.

Call (703) 291-0439
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-7:00 pm
Sunday12:00 pm-5:00 pm
Monday6:00 am-12:00 am
Tuesday6:00 am-12:00 am
Wednesday6:00 am-12:00 am
Thursday6:00 am-12:00 am
Friday6:00 am-12:00 am
Saturday7:00 am-7:00 pm
Sunday7:00 am-7:00 pm

Pohanka Acura Reviews

Ratings and reviews of Pohanka Acura are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Bought new RDX 2020
    by Pohanka Acura from Chantilly, va | June 28, 2020

    Our sales rep Farheen was very helpful and professional. She was able to answer all our questions and point us in the right direction if we had additional questions. We would highly recommend her.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Parts Purchase
    by Yuk Mouh from Chantilly, VA | November 17, 2019

    Most unprofessional and distasteful experience in dealing with customer service. Attempted to purchase a part for 09 Acura TSX and was treated with contempt from the parts associate. It was too the point where I felt the individual was racist. I asked to speak to the parts manager and was told he is not available; he was at Honda of Chantilly. I have called him and not received a callback yet concerning. If this is how they do business in parts, why would I want to buy a car? Very Unprofessional and distasteful even if this incident is isolated and I understand why clients get angry with car dealers.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    Acura TSX
    by Lisa Fairfax from Manassas | October 31, 2019

    I have had sevaral Acura's all purchased from this dealership. I love Acura and the service it comes with. No one has a service department open at eleven pm at night. You can't ask for better than that.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    2019 ACURA MDX
    by Vinod Patel from Rochester, NY | October 14, 2019

    I bought a new 2019 Acura MDX from POHANKA in January of 2019. My sales representative was Yong Kim. Both Yong and the dealership did an excellent job and followthrough. My registration for NY plates were handled promptly and mailed to me without any followup by me. An excellent service and experience.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Happy Customer
    by AJ from Baltimore, MD | September 17, 2019

    I bought a car after 14 years! (my 02 Acura still runs smoothly after nearly 200K miles on it)...but it was time for a new one. Nick Shirley and Lillian were great to interact with. Nick was our primary salesman and patiently went through the details with us. Though the used car we had in mind was sold by the time we got there, we ended purchasing a more souped up 2019 TLX much to our satisfaction and at a good deal. Nick helped us test drive 3 vehicles before we settled on one. The paperwork took some time (industry standard i guess) and by the time we were done, we were exhausted. I requested a home delivery and they gladly obliged...great service! Lillian personally drove the vehicle from Chantilly to my home in Baltimore a couple of days later at our convenience! I would gladly recommend this place to my friends, and will definitely consider them for my next purchase

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    First time Acura owner
    by Dylan Cardelli from Chantilly, va | June 25, 2019

    Dylan Cardelli was an outstanding sales consultant. Will definatley recommend him to family and friends. Also, Tony, the Manager was so personable and knowledgeable. I left feeling great, and I'm loving my new Acura. All thanks to their going above and beyond to find the perfect vehicle to fit my needs and at a great price.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Sales consultant
    by Farheen Chaudhry from Chantilly Virginia | June 23, 2019

    I have been a Pohanka customer for 11 years and I’ve ALWAYS been satisfied with all their services, especially their customer service. It’s now time for a new car and Farheen Chaudhry, my salesperson, has made such a very big scary intimidating decision so comfortable and easy. So grateful for all she’s done and how relaxing the process was.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great Customer Service
    by Jess from Washington DC | May 21, 2019

    I had the pleasure of working with Mr. Yong Kim at Pohanka Acura. His ability to go above and beyond is unparalleled. He was extremely friendly and accommodating. I am very satisfied with his level of care and would recommend him to anyone looking to purchase or lease an Acura. You will not be disappointed. Thank you Yong Kim!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Experience!
    by Jocelyn from Gainesville, VA | March 05, 2019

    I have leased three vehicles from Pohanka Acura and Yong Kim was the person I dealt with. The whole team at Pohanka are great, but I will continue to lease my vehicle from Yong Kim because he makes it so easy. Ziad Rahme was very pleasant to work with too. Thank you Pohanka Acura, Yong Kim, and Ziad Rahme!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best Car Dealership in DC Metropolitan
    by Ashley from Fairfax, VA | December 04, 2018

    This is my second time getting a car through Pohanka and Yong Kim really made sure I got a top notch deal on a higher trim that what I anticipated. He is very knowledgeable as a senior level representative, sincere when helping his clients and is now my go-to salesman. He made my second experience even better than the first. He also made sure I got a great deal on their maintenance package with Flip, who is also super friendly and made my experience enjoyable. Pohanka provides absolutely outstanding customer service and I can confidently say no other dealer would beat them in the area.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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