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Pine Belt Subaru of Lakewood

1004 Route 88 Lakewood, NJ 08701

(4.7 out of 5) 147 Reviews
184717202082882242

For over 75 years... A GREAT DEAL MORE!

Call (732) 756-9929
Hours of Operation
Monday8:30 am-9:00 pm
Tuesday8:30 am-9:00 pm
Wednesday8:30 am-9:00 pm
Thursday8:30 am-9:00 pm
Friday8:30 am-9:00 pm
Saturday9:00 am-7:00 pm
SundayCLOSED
Monday7:30 am-5:00 pm
Tuesday7:00 am-5:00 pm
Wednesday7:30 am-5:00 pm
Thursday7:30 am-5:00 pm
Friday7:30 am-5:00 pm
Saturday8:00 am-12:00 pm
SundayCLOSED

Pine Belt Subaru of Lakewood Inventory

Pine Belt Subaru of Lakewood Reviews

Ratings and reviews of Pine Belt Subaru of Lakewood are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Dreadful Experience
    by Max Giaccone from Freehold, NJ | December 29, 2020

    I can’t say how disappointed I am with Pine Belt. After reading all the positive reviews, I really hoped for a seamless and easy transaction here and I got everything but that. After owning a Jeep for 12 years, I decided I wanted to come over to Subaru and trade in my Wrangler. Had I known it would be such a colossal failure, I would have never considered it. To start, my brother-in-law (who was helping me as I don’t know much about cars), started the conversation with Pine Belt by getting my Wrangler appraised through their online system. It was a bit less than what I was hoping, but agreed to it and went into the dealership the next day. I was a bit unsure on what car I wanted, I liked the Crosstrek, Forrester, and Outback. While test driving all 3, I gave them my car to finalize the appraisal. After deciding on moving forward with the Outback, Luis (my salesman), brought me inside to discuss numbers. To my surprise, my car was appraised at a full $1,500 less than what was quoted online. After asking several times to give a breakdown on why that was the case, I got no real response. Strike 1. I was willing to cave on the price of the trade-in if need be to get the deal to work. So we continued on with discussion and the best they told me they could do was with trade-in 12,200 out the door. Then of course after taking they brought it down to 10,250 and they said it was the absolute best they could do. After more discussion and continuing to ask why my current vehicle was undervalued, they brought the price to 9,750 out the door all in. This was now 3 separate times they told me this was “the best they we can do”. To be honest, I expected some negotiations, but to come back to me 3 separate times to say “we can’t go any lower” and “we’re actually losing money on the deal” just seems more like the dealership who cried wolf sales garbage. I walked out and said I needed to think about it, as I felt as though I was being duped. No customer should ever feel like they’re being tricked. After sleeping on it a bit and doing some more research, I decided, while I would like it lower, I am willing to meet at the $9,750 out the door price. We let Luis know this would be the case. He sent me over a credit app for financing and we would finish up the paper work in the morning. In my head, the deal was done, as we had the pandemic equivalent of a handshake. I wake up the next morning from a text from my brother-in-law who was dealing with most of the communications that said “they sold the car last night to someone else.” I thought he was joking. Where I come from and the way I was raised, a deal is a deal and I can’t help but feel that Pine Belt pulled the carpet from under me. Luis said that it had been sold after he had gone home. Would he not think to text a manager and say, “hey by the way we sold car X”? Strike 2. So with that, I stupidly continued to try and give Pine Belt my business. I found another CPO Outback, with the EXACT same spec and trim. We called, thinking that we could just grab that car for the same price and move on. They came back and said the best they could do was $3000 more than what he had agreed on because the car has not been on the lot as long. 12k out the door which was our original starting price. ARE YOU KIDDING ME?! We asked, if they could honor the deal they had made in good faith and they came back with everyone’s favorite line, “sorry, but this is the best we can do.” You wonder why people hate car dealerships and this is the exact reason why. There’s always some shady workings going on. After reading these reviews, I can’t help but question their validity because I had nothing but a terrible experience at Pine Belt. I’d recommend going to any other dealership outside of the Pine Belt network. I was really excited to join the Subaru family and now I think Pine Belt has soured that for me.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Satisfied Customer
    by Ed Triggs from Manchestet | December 12, 2020

    Salesperson Lex was fantastic. Friendly and knowledgeable. She listened to what we wanted an showed us vehicles in our price range. She took our need into consideration at all times. My wife and I can say enough about how hspoy we were with Lex's service

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Dan Levine was awesome!
    by Eleni Abeal from Brick | July 28, 2019

    Dan was terrific to deal with. He was kind, patient and fair. He really worked within our budget and was never pushy. He has great communication skills. We are so pleased with the car we purchased for our son's 17th birthday. Dan is the MAN!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Outback Lease
    by Maria1657 from Whiting, NJ | January 28, 2019

    Pine Belt has a great showroom experience. No pressure just friendly service. The sales people, the service people, and the office staff just can't be nicer! I tell everyone where they should visit before they buy their next car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Impreza
    by Nancy S from Brick, NJ | November 26, 2018

    good car, polite salesman, difficult price negotiation, only one base price car available in the model I wanted.

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    A delightful experience
    by Susan lets go mets from Lakewood, nj | October 31, 2018

    Always pleasant when visiting service center. Coffee, water, food, they supply all.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    RHanlon
    by Robert Hanlon from Brick, NJ | October 08, 2018

    Excellent. From the man who drove me home to the man who picked me up, and the man who checked my car in for the service, I could not have been treated better.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Agree to a price via email, then change it?
    by Ryan from Perrineville | September 13, 2018

    Set up an appointment to see a 2016 Jeep Compass AWD with ~25,000 miles. Called before I left work to confirm it was available. Show up, and it's nowhere to be found. 2 salesman are driving around the different locations looking for the vehicle. 20 minutes later they tell me it must have sold. The 1 salesman then says "I have a 2016 Jeep Cherokee for the same price, same features and similar miles." Ok, let's see it. It's in good shape, took a test drive that went well, so I say let's work out the numbers. He hands me the CarFax, it's FWD, not AWD. I point this out as not "the same as the Compass AWD" and he says he didn't realize that. Next is the price... Compass Internet price is $15,000, Cherokee I see is $16,000. Again, $15,000 and $16,000 are not "the same". So my wife and I leave to test drive other vehicles elsewhere. We decide we really liked the Cherokee and can live with FWD, but not the price. We negotiate for them to match the price of the Compass we were originally scheduled to see. Via email (and I have the email), we agreed to a final price including tax, title, and fees of $16,200. We had a Civic to trade in and I said we would pay the balance of the trade (we had an underwater loan) and $6,200 to finance $10,000. Salesman agrees. We go in that same night, get the paperwork, and the price on the sheet they hand me is $16,848 (where does this number even come from since the internet price was $16,000). Then, they are adding on fees and taxes to that number so it's nowhere near $16,200. I immediately call this out and the salesman admits "yeah that doesn't look right" then out comes the shady sales manager Bill who was completely rude and insulting saying "we never approved that price." So I pull out my phone and show him the email. His response: "I never approved those terms and you never said you owed money on the trade-in." I said "Why does the loan balance matter? Whatever you give us for the trade-in, we will pay the balance. It doesn't impact the deal at all." He ignores this and says "Nope, this is the only deal we are willing to accept." so my wife and I left. Agree to a price in writing via email, change it after you drive 45 minutes to finalize the purchase, be rude to customers... I guess that's good business.

    Customer Service
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Quick Service !
    by Plynnie from Point Pleasant Boro, NJ | July 12, 2018

    I brought the car in for a quick oil change before a trip that would have pushed us over the limit. I had no appointment, the car was brought in and the oil changed and tires rotated in a timely manner.

    Customer Service
    Quality of Repair
    Buying Process
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    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Pine Belt truey is a different way to Subaru
    by Amanda from Denville, NJ | October 24, 2017

    Shout out the rockstar team at Pine Belt Subaru. They helped me get the new car I've always wanted (2018 Crosstrek) and made me feel apart of the pine belt family. I really don't know who loves the car more, me or my goofy dogs ¿¿. Pine Belt Subaru is truly A DIFFERENT WAY TO SUBARU, for many reasons scaling from the exceptional service of the team that works there, the quality treatment given to the customers and especially the pricing they helped me get. Thanks again guys! Anyone in search of a car....they are the go to! I worked closely with Stephen, Lindsey and Jon...So appreciative of everything they have done for me!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did Not purchase a vehicle.
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