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Paradise Automotive Group

32592 Valle Rd San Juan Capistrano, CA 92675

(4.0 out of 5) 22 Reviews
176919

FREE $250 ADDITIONAL OFF WITH THIS PRINT OUT THIS WEEK! Hurry in!CLEARANCE PRICING! HIGH QUALITY CARS! MORE MONEY FOR YOUR TRADE-IN! LOWEST A.P.R. financing! We beat most lenders and credit unions. All of our vehicles go through multipoint inspections by certified technicians!HURRY IN, Whether you have great credit or have credit problems, we can help! Best cars in Orange County!! 949-347-2522

Call (949) 429-0124
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-8:00 pm
Sunday10:00 am-5:00 pm
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-5:00 pm
SundayCLOSED

Paradise Automotive Group Inventory

Paradise Automotive Group Reviews

Ratings and reviews of Paradise Automotive Group are from Cars.com

Overall
4.0 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    A rip off!
    by Chris Sorensen from Vista, CA | January 15, 2021

    I find it troubling that I have to write a negative review, but I also feel like it is my duty to protect consumers from having the same experience as I have had. I have bought and sold over 30 cars in my lifetime and I’ve never felt the need to write a review like this. In June of 2019, I found a 2018 Lexus 500 that looked amazing online. It looked so good that I drove nearly 75 miles to see the car up-close and see if I was willing to consider purchasing. Once I arrived on the car lot I was greeted by a salesman named Jimmy Botello. This salesman, Jimmy, and the sales manager, Josh, hyped this car up to the extreme that it was listed in magazines, at car shows, at SEMA, etc. and that the seller was a close dear friend to the dealership and sold many cars to them. I asked for a test drive which was quickly turned down as he stated that the owner wouldn’t allow it. I told him that there was no way I would write an $80,000 check without a test drive. He caved in shortly thereafter. After driving the vehicle for a few miles, I noticed multiple check engine lights, warning lights flashing on the panel and when asked, the salesman stated that was due to all of the upgrades of the vehicle and they could fix them, should I decide to move forward with the purchase. The reason I was given for the error notifications was that the computer wasn’t reading the engine correctly due to the performance upgrades added to the vehicle and that they could correct this issue by removing the headers off the engine, a simple fix. He agreed to have all of these issues corrected and that they could fix them all on the next maintenance visit. I also asked for a SMOG certificate, which he quickly shot down, stating, “California only requires that after 4 years from original purchase.” To my ignorance, I believed this and didn’t push further. The vehicle suspension was also modified to the point where I knew that I wouldn’t be able to drive up my minorly sloped driveway if I indeed moved forward with the purchased. He then assured me that they could raise the suspension to factory specs to avoid any front bumper damage if that is what I wanted and that it too could be completed during the next maintenance visit. After being reassured that all of this would be corrected on my next maintenance visit, I agreed to proceed with the purchase. After driving home, I noticed that the glove compartment and center console were loaded with the previous owners’ belongings, which led me to also realize that this car was never even cleaned by the dealer, nor had they performed any actual maintenance prior to the sale (i.e. tires were extremely low on pressure and not balanced, warning lights, interior was filthy, engine compartment was covered in dirt, etc.) After the purchase was finalized, I contacted Paradise auto to schedule my maintenance to correct the warning lights and to raise the front end of the car. I also asked that they contact this “dear friend” (the previous owner) and ask for all the paperwork and warranties related to the upgrades along with the 2nd key fob that was promised to me. They agreed to make the appointment to correct these items along with contacting the previous owner to collect all the items as requested. Once the vehicle was dropped off and serviced, I was contacted by the dealership to inform me that, in actuality, they could not adjust the suspension as promised. If they were to do so, it would result in me writing a huge check for the change. Again, I was informed by the salesmen and sales manager that they would adjust this for me with no charge, along with correcting the warning lights. With hesitation and frustration, I picked up the car after service and drove home. After 5 minutes of my drive on the freeway, all the warning lights turned back on. Angrily, I contacted the sales manager, Josh, and vented my frustrations that I just wasted my time and I wouldn’t have purchased this vehicle if I was not lied

    Customer Service
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Stay Away!!
    by ParadiseLost from Anaheim, CA | May 20, 2020

    Purchased a luxury vehicle from this dealership some time ago and will NEVER work with them again, nor will I recommend them to anyone. The salesmen here fit the negative stereotype associated with car salesmen to a tee. They started off fairly friendly but when it came time to talk numbers and work out a deal, suddenly things got busy and they started playing hard ball. They were completely unwilling to negotiate even with a large cash down payment. I have purchased many cars before and am familiar with the buying process. They sneak in additional expenses to your contract in hopes of you missing them in the fine print, specifically a fee for a vehicle tracker that they stated, “must be purchased” because it was already installed on the vehicle. Overall, my experience with Paradise Auto was terrible. They are the definition of a shady auto dealership. STAY AWAY!!!

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    GREAT DEALERSHIP
    by TAY from CA | February 27, 2020

    Took about 6 grand off my car for me, car was in excellent condition THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Will be recomending to amily and friends. Great job

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great mechanic at Paradise Auto
    by Gary Langdale from Rancho Mission Viejo | January 23, 2019

    David worked on our car and our son's and we couldn't be more pleased with the results, as well as the price. David has years of experience and had answers for all our service and mechanical questions. We will return to Paradise!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Amazing service . Highly recommend !
    by Cheryl Guerrero from Las Flores, CA | November 25, 2018

    Matt contacted me shortly after reviewing my car on cars.com . It was by far the best online description and car purchasing experience ever!! They gave me a great price on my trade-in and the purchasing process was a breeze . Highly recommend Paradise Automotive Group ����

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service!
    by Edewitt606 from Trabuco Canyon, California | August 22, 2018

    Everything was easy! Ronda was a pleasure to work with. Glen in service is the man! I will definitely be buying my next car there

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    GREAT STAFF
    by Michael Rivers from SAN CLEMENTE | July 02, 2018

    The Salesmen and the General Manager Josh were very nice and very helpful in buying my truck. They made the process really quick, easy, and streamlined.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    PURCHASED A MERCEDES CLS550
    by Miguel Quero from LAGUNA HILLS | June 17, 2018

    Just bought my mercedes from Paradise and I am extremely happy. I was looking around at a couple of dealerships and then I ran into jimmy who was the one that made it happen. He was able to help me out with financing and got me a great rate as I am a first time buyer. If you are in the market for a new car look no further go see Jimmy and he will get you in a new car. Thanks Paradise

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Good service!
    by GL from Chino, CA | June 20, 2017

    Good service from Carl! Although eventually I didn't buy the car I was looking at, Carl provided me a great service and followed up closely. I'd visit them again!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great people to work with!!
    by KT Gokbudak from Laguna Beach, CA | January 27, 2017

    I was actively looking for a Porsche Cayman S for 6 + months. Met with Don Brown at Paradise. Great guy to work with. The team at Paradise went out of the way to prep the car for me. You'll not be disappointed.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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