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Palmetto 57 VW | Page 2

16825 NW 57th Ave Opa Locka, FL 33055

(4.6 out of 5) 176 Reviews
5333378

END OF YEAR SALE! SAVE THOUSANDS!!!

Call (888) 698-9710
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-9:00 pm
Sunday11:00 am-7:00 pm
Monday7:00 am-7:00 pm
Tuesday7:00 am-7:00 pm
Wednesday7:00 am-7:00 pm
Thursday7:00 am-7:00 pm
Friday7:00 am-7:00 pm
Saturday7:00 am-5:00 pm
Sunday8:00 am-3:00 pm

Palmetto 57 VW Inventory

Palmetto 57 VW Reviews

Ratings and reviews of Palmetto 57 VW are from Cars.com

Overall
4.6 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Horrible customer service
    by Andres Munoz from Cooper City | April 23, 2019

    to bad there is no 0 star option. Horrible customer service. Employees rotation is very high making everything so dificult and they use it as an excuse for their mistakes. I got in to a new lease and left the old lease there for them to return it to other dealer. I left the car 3 months before the lease ended, they did not returned the car on time which cause me late fees. After getting my new car they offer me $200 referral fee. I refer 2 friends which ended up getting into a new car, the sales person and the manager who offer this, they are no longer with the company and after calling them for 5 months and giving me the run around and was not able to get the money. the excuse used was that the sales person and manager are no longer with the company since they were doing this and that was the main reason they got fired. after going thru all of the review for this dealer I am wondering how they have good rating, because of the staff rotation I doubt I am the only person that experience these issues. I hope this honest review helps other people. added on 4-22-2019, instead of having your clients call the main number to get the run around, you should include the person name who and will take care of the issue. I just received another letter from Hyundai which has an invoice for a broken rear glass. when you received the car and an employee did the inspection, every thing was fine. Let's see how you handle this.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Unprofessional and irresponsible
    by James Roan from Miami,FL | December 19, 2018

    was approached by the sales man James Roan for a deal on a 2018 Nissan Murano Platinum trim . I explain that I got a “out of the door” price deal offer from a competitor dealer, after disclosing the sales price he said that they can definitely do that price or better. Then he ask all personal information including the e-mails offers from the other dealer. I did provide all that info to him because I was interested and because he implied or promised that his dealer can do better . I was told I would be given a call back the next day on this offer. Three days passed and I did not hear back from him so I gave them a call and was told he was busy and his sales manager was working on the details of the deal but that I would get a call back right away. Another four days passed and I still did not receive a call, so I called back and was told that there was nothing he can do for me. They were very unprofessional and irresponsible. I would not recommend going to this dealership or working with that salesman.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Horrible Customer Service
    by anisp from Florida | June 27, 2018

    Extremely horrible service. The salesman was rude and insulting. When tried to understand his reasons, he simply turned his back and walked away!! Even the General manager could not call him back and he also behaved as if nothing happened. I walked away from that place promising myself to never into their dealership ever again..

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Bad experience
    by Alex from Miami FL | March 24, 2018

    Went here, they worked me a great “deal” and then when it came time time to sign they changed the monthly payment to a higher amount.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    WORSE CUSTOMER SERVICE EVER!
    by Lucia Kulka from Pembroke Pines FL | March 03, 2018

    HORRIBLE SERVICE! Francisco (the seller) was great, very respectful and attentive to details, however, he is not being helped by the unprofessional treatment we received from the managers (Jesus Espinoza and Miguel Acosta) they were both rude. Honestly I don't know how they hold the Manager tittles Jesus treated us like he was making us a favor and Miguel was more focused on going home than to answer our questions. Honestly, I didn't leave because I had waited for 4 hours already to get to the signing point and I just didn't have time to start over in another dealer, but I wILL never go back to this dealer.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    We were hosted by Osvaldo Naranjo
    by Francisco from Sunny Isles Beach | February 15, 2018

    My wife and I were hosted by Osvaldo, a very top quality professional. He was cordial, focused, delicate and did care about our n meet people like him. He is a high caliber individual and professional that no cam afford losing. Our experience as customers was excellent. Congratulations Osvaldo and Palmetto 57 team. Well done guys. Keep it up

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    I will never buy another car at this dealership my
    by Iris from Hallandale beach | January 23, 2018

    Bought a new 2017 VW Jetta only to find when we got home it didn’t have a wiper blade and the windshield was scratched went back and they will not fix or replace. Rude customer service and GM tony be careful

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    response
    by Joakim from Delray Beach FL | September 24, 2017

    I was in contact by mail and sent 4 mails with questions that I never got replied. I got 4-6 mails though where Palmetto57 tried to sell me any car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience
    by Fayvonnisha from Miami fl | June 05, 2017

    It was a very good experience from the time I walked into the dealership until I drove off in my new vehicle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    great service
    by Rodolfo from Miami, FL | June 01, 2017

    That they washed my car after the service, also the waiting time wasn't so bad. Wasn't there for shopping but they do have some awesome GTIs o the lot worth looking at.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • Displaying 11 - 20 of 176 Reviews