Auto.com

Pacific Volkswagen

14900 Hindry Ave Hawthorne, CA 90250

(4.8 out of 5) 86 Reviews
1067732020820133635

At Pacific Volkswagen, a member of the LAcarGUY Auto Group, sets the bar for the way vehicles are purchased. The difference begins with a caring and experienced staff. Pacific Volkswagen is a state-of-the art facility with award winning sales team and service department. Call today to schedule your personal tour 888-904-7294 and discover why we are one of the fastest growing dealers in LA.

Call (310) 956-1002
Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-7:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-7:00 pm
Friday9:00 am-7:00 pm
Saturday9:00 am-7:00 pm
Sunday10:00 am-5:00 pm
Monday7:00 am-7:00 pm
Tuesday7:00 am-7:00 pm
Wednesday7:00 am-7:00 pm
Thursday7:00 am-7:00 pm
Friday7:00 am-7:00 pm
Saturday7:00 am-7:00 pm
SundayCLOSED

Pacific Volkswagen Inventory

Pacific Volkswagen Reviews

Ratings and reviews of Pacific Volkswagen are from Cars.com

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (2.0 out of 5.0)
    Deceptive
    by Cora from Hawthorne, CA | September 04, 2019

    We tried to purchase a used vehicle from this location. We wanted to purchase it with cash, but they wanted us to sign a Credit Report Request Form (something about the Patriot Act and how were potential xxxxxxxxxx and whatnot). Turns out you DON'T have to fill out this form if you are paying cash, but if the price is more than 10k you need to fill out an 8300 Form from the IRS to report the transaction. (Bonus: personal check is not cash, cashier checks and money orders ARE cash, so unless you have actual dollar bills, don't "buy with cash" during a holiday when banks are closed). Needless to say George the desk manager walked out of the office without so much as a "have a good day" when I flat out said we weren't signing a Credit Report form. AND BY THE WAY, IT ISN'T FOOLING ANYBODY JUST BECAUSE YOU LITERALLY WRITE "NO CREDIT CHECK" ON THE FORM AND STILL ASK FOR OUR SIGNATURE. Come on guys, get it together. Oh, and Helio the salesman was nice.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    Not worth my time
    by Informed researcher from Manhattan Beach | June 06, 2019

    I did my research and offered a good price they came back with price for the wrong vehicle year which made the price $5.5k more than offered. the said they would take off $2k and came back with a price $900 less, I pointed out there errors and they looked stupefied that Would question their data. Don't buy a used car here!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent CPO Car Buying Experience!
    by BethanyL from Redondo Beach, CA | April 17, 2019

    Start to finish we had a great experience with Pacific VW. We had our eye on a certified pre-owned vehicle there that we had found on cars.com, and went in on a Saturday morning for a test drive with Aaron. We were still looking around at other cars and were short on time that day, so decided to come back to check out the same vehicle again on Tuesday morning. We were admittedly a little wishy washy (car buying is stressful!), but Aaron was awesome - he knew his stuff when it came to the vehicle and the warranties offered, he wasn't overly pushy with the sale, and was helpful, available, and patient with us throughout the entire process. We did have to wait for quite a while to meet with someone in finance after we signed the initial agreement (there was only one person working in that dept on Tuesday and another customer was ahead of us), but Berdj was extremely thorough with his explanations of various offerings and we felt very informed leaving his office. He even threw in a complimentary detail service for our extended wait, which was much appreciated! We drove our shiny new purchase off the lot that afternoon and are very satisfied with this car buying experience, and would absolutely recommend to anyone looking for a new or used car!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    VW Diagnosis
    by Tony Malabanan from Rolling Hills Estates , CA | March 10, 2018

    Its a pleasure working with Jonathan Rodriguez , he always taking care of my car . He knows when there are time needed for the type of service. He knows when we need a car rental is needed or not. This place was always honest to me on all the service needs, I’ve been a customer since 2011 , I highly recommend this dealership for my car repairs.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    I would highly recommend Christopher Estrada
    by Paul from Sweden | January 07, 2018

    I would highly recommend Christopher Estrada when looking for a new or used car. He took his time and answered all of my questions and there were many questions. I feel the best deal is when both customer and vendor are satisfied, Christopher delivered. Thanks again Paul from Sweden

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Costco run turns into a car purchase
    by Ruben po from San Pedro, ca | November 21, 2017

    As I was headed to Costco on a friday afternoon I noticed a beautiful 2006 Passat for sale for $5,995. I made an internet inquiry to get more information. Sergio called me within a minute about the car. He gave me all the information I asked for and even emailed me the car fax. We made an appointment for Saturday to test drive it and sold. He accepted the offer I made over the phone and I left with the car. He made it super easy and fast to get my car. See Sergio and George at Pacific Volkswagon.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Ask for Chris Estrada, he is the best!
    by Roger C from Palos Verdes, CA | November 09, 2017

    My experience was a blast. Chris tried hard to meet my numbers and I walked off with a new Tiguan!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great customer service
    by Jan from Valley Glen | November 07, 2017

    They made buying my car so EASY! James Le was my salesperson who went above and beyond to make the deal worth my while. This is the easiest and best experience buying a car. Needless to say I was impressed with their customer service.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    No pressure no hassle
    by Tom from Hermosa beach, Ca | October 20, 2017

    I submitted a request online to get a quote for a new Tiguan. With in 2 minutes a gentleman by the name of Sergio called me to set up an appointment to test drive the car. As I arrived to the dealership I saw the Tiguan right outside that I wanted to drive. He had the car ready for a test drive so we didn’t waste anytime looking for the one I wanted to drive. When it came to numbers he offered me the Costco price since I was member and we agreed to terms in less than 10 minutes!! Wow, This has been the best buying experience ever. Berj in finance was great as well. I definitely recommend this dealership 1000%. Make sure to see Sergio in internet sales for the best and quickest buying experience.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    VW Diesel Fix Done Well!
    by Bill Clarkson from Manhattan Beach, CA | September 26, 2017

    I brought my 2009 VW Jetta TDI in for the diesel "fix". Jonathan Rodrigues handled everything with his usual competence and pleasant manner. When I got the car back Jonathan explained everything to me. The result was better than I expected. I'm glad I kept the car, which I bought new from this dealership!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • PreviousNext
    1234...9
    Displaying 1 - 10 of 86 Reviews