Ourisman Honda

Ourisman Honda Reviews

Ratings and reviews of Ourisman Honda are from Cars.com

• (1.0 out of 5.0)

  Awful

  by Robert Modano from Silver Spring | October 02, 2020

  They took your money, that's all they needed. Picked up the car last week after paying $460 for service which included tire rotation. On the first corner noticed noise coming from the front end. Stopped to look, turns out front wheel lug nuts were loose. Called the service dept, someone was supposed to call me back. Nobody did. Looks like these guys just don't care. I am just glad I didn't get on a beltway after this Ourisman service, could probably lose a wheel. They also promised to wash the car when I dropped it off. That didn't happen either. I guess how can you expect your car washed if they can't even put the wheels back on. These are just cheap thrills they sell you when you buy a new car. We bought this car here a couple of years back and we did our service here since then. This was the last time.

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  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  GREAT ! Ê

  by Valerie S Gottron from kensington | October 23, 2018

  Our Salesperson, Walter was so incredible. Hes been in the business over 30 years. He is very kind, professional, not pushy and extremely informative. We also loved his wonderful laugh!

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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Sold me a new car with an open recall

  by Annoyed Civic from Bethesda, MD | November 16, 2017

  I bought a new car from Pete London on a Saturday. A few days later I found out from a co-worker that there was a recall on my car. I checked and there was, in fact, a recall on my actual car. Pete never bothered to mention this to me. The following Saturday I brought my car in shortly after they opened. They told me it was a quick fix. It took them over FOUR HOURS to update the software in my car. I watched 3 episodes of Law & Order and part of a movie. I kept going to check on the status and they kept telling me that they were working on it.

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  Shopped for a new car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great Service from Sales Rep Juan Reyes

  by Richard Martin from Bethesda | February 01, 2017

  Juan Reyes, the salesman who introduced me to the 2017 Honda Touring Civic, was a pleasure to do business with. He listened patiently as I explained the features I wanted in a new car, he answered all my questions candidly, and he thoroughly explained all the new technologies built into the Civic. And, besides having a very professional demeanor, Juan is very personable and low-key--which also made the process of buying a new car relaxed rather than pressured.

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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  New accord lease

  by Kevin from Bethesda md | March 11, 2015

  My husband and I have gotten our last 3 cars from here, it's convenient and easy to get our cars serviced. Jose is friendly and easy to work with.

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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great buying experience

  by MrDale from Silver Spring | February 01, 2015

  Had bad experiences with dealers shopping on the Internet but with Ourisman I discussed the car on the phone with the rep and came in and purchased the car as agreed. no unexpected fees, catches or problems. This was in contrast to my wasted trips to some other dealers. Sure, had to hear the extended warranty pitch but the entire buying process was efficient and low stress. I got a 2014 Accord below market value,(I shopped a lot) and I couldn't be happier.

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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Standard service seems way overpriced!

  by Stefanek from Washington DC | August 28, 2013

  I just compared quoted prices for air filter replacement and power steering oil change between Ourisman and Bill Page Honda in Falls Church (my previous dealer). I thought I'll give Ourisman a try, since I moved to DC, and the drive would be shorter... but their prices are much higher! Figures below are approximate: Power steering oil change: Ourisman (over $200), Bill Page ($150); Cabin air filter: Ourisman (over $110), Bill Page (less than $100).

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  No games and straight to the point!

  by TheNguGuy from Northern Virginia | April 04, 2013

  Our overall experience with Ourisman Honda in Bethesda was excellent. Omar (sales consultant) and Robert (F&I Manager) were very helpful and accommodating toward our needs. They took the time to listen to what we were looking for and put fourth strong efforts to ensure that the final product exceeded our expectations. This is our first purchase from Ourisman Honda and it will not be our last. The only downside to this dealership is the location and space. Unlike many dealerships in the DC metro area, this dealership struggles with a tight facility. The vehicle I purchased had some lot damage on it, but it was repaired prior to delivery. I do not like repainting anything on my cars, but Ourisman Honda stepped up to the plate and took the initiative to get this repaired and that's what matters in the end.

  Customer Service
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  Buying Process
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  Good service

  by Cas from Washington, DC | January 28, 2013

  Decided to check out the used CR-V's here. The used car salesman was very helpful in answering all our questions. This dealership is conveniently located near the Bethesda metro and is very convenient for those who do not own a car. They have a fair range of used Hondas. This sometimes fluctuates looking at their website. The dealer was happy to refer me to the financing department to let me know the approximate payments for the car. The financing guy was very professional, polite and friendly. I was very pleased and they were willing to do anything to make my experience a good one. I definitely would recommend this place. They do pressure you into buying to car as any dealership would..just beware.

  Customer Service
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  Shopped for a used car

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Easy to work with

  by HTRAINRELOADED from Virginia Beach, VA | October 23, 2012

  I was in the market for a new 2013 Honda Accord EX-L black exterior and interior. I live about 200 miles away but they were one of the first to respond to my inquiry online and by far had the best pricing. Everyone who works there is a professional. By the way the staff was dressed to the way they treated everyone who came through the door was definitely noticeable. It was in keeping with general human courtesy and great customer service. There was a small moment of confusion in the middle of car selection, but it was immediately resolved by my sales consultant, Ama Ihim and the General Sales Manager Loc Truong. Could not be happier. 2013 Accord Black EXL.

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
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