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Otto's BMW

1275 Wilmington Pike West Chester, PA 19382

(4.8 out of 5) 92 Reviews
833892020424101353

Our BMW Certified Pre Owned Vehicles include a comprehensive warranty. Visit our website www.ottosbmw.com for more details or contact us today to schedule a test drive.

Call (484) 303-4381
Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-7:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-7:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-4:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday8:00 am-3:00 pm
SundayCLOSED

Otto's BMW Inventory

Otto's BMW Reviews

Ratings and reviews of Otto's BMW are from Cars.com

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    BMW X3 Service
    by Joe Romero from Glenn Mills | April 03, 2020

    Everyone at this location is very profession and respectful. They have recently renovated their facilities for the better. They don't try to up sell you on unnecessary options. They are fast and thorough. I would look to buy my next vehicle here, because they have earned my trust through their excellent service.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Best Experience Purchasing a Car in 25 Years
    by Starvin48 from New Baltimore, MI | December 29, 2019

    I traveled from MI to PA to pick up what I thought was a good deal on a pre-owned 4-series. I saw it on Cars.com and was willing to give the vehicle and dealership a chance after multiple conversations with the sales staff. Once I got there, I was expecting some paperwork, maybe a "thanks," and a wave bubbye. Not so. I was greeted warmly, offered a drink, and was shown my new to me purchase. It was detailed and had a full tank. The paperwork took minutes, and the staff answered every question I had. After the sale, I had multiple questions and those were answered promptly and accurately. I wish they were closer. Next BMW purchase will be from them, even though I'm 600 miles away. Thanks again!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    A fine experience
    by Ed from Phoenixville, PA | August 02, 2019

    Everything about this dealership is excellent. Salesman Scott Gately was efficient at selling, and Brian Menda, the genius, was extremely helpful and patient with showing us the features.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Electronics
    by Edward Goldenberg from DE | July 19, 2019

    I met with Brian who explained the fine points of the electronic system. My time was well spent and I was offered the opportunity to call if questions persist

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Awesome experience at Otto's
    by Steve Kessler from Rehoboth Beach, DE | June 21, 2019

    I purchased a certified used car at Otto's BMW in late March and had an incredible sales experience, including follow up contacts to ensure that all was going well and make sure all my needs were met. Three months later, I scheduled an appointment with an Otto's associate named Brian Menda to get a "lesson" on how to use many functions, including Navigation, music, and a list of other things. I cannot say enough for Brian's patience, knowledge, and demeanor in walking through and teaching me how to use many of the car's functions. Brian is awesome, as is the whole experience with Otto's!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    P:urchase of used X3
    by Karen Litz from Thornton, PA | March 21, 2019

    Brian Menda was fantastic. He met with me twice to explain the different features of my X3. Since this is my first BMW the technology is a bit complicated. After meeting with Brian, I feel like a PRO now. I just love my new luxury SUV which is so fun to drive and has great handling on the road!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Genius Service
    by Bruce J, new BMW owner from Malvern, PA | January 10, 2019

    New BMW customer. Elena did a great job on the sales side and Brian was especially helpful on the Genius session we had today. I can highly recommend them and the dealership.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Annie's New Certified Pre-Owned Car
    by Annie from Wilmington | April 18, 2017

    Heath was incredible! Ottos really recruits the creme da le creme of client advisors. I had a wonderful experience that will keep me coming back to Ottos for buying all of my BMWs in the future! Thank you for such an incredible buying experience.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Super friendly and happy to help
    by BmwShopper from Kempton, PA | March 02, 2017

    While i did not wind up buying a car from them, the entire staff was extremely helpful. I was able to test drive the same model car i was looking for and had no pressure to buy. I rated the facilities a 3 only because they are under construction and its a bit hectic getting in and out of there.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great people, great experience, excellent customer
    by Christian from Nj | January 28, 2017

    Facility is under construction but even like that it looks good and will only look better after is all done.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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