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Orem Mazda

55 E University Pkwy Orem, UT 84058

(4.7 out of 5) 78 Reviews

Oil for life!** Car wash for life!** **See dealer for details.

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Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-8:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-5:00 pm
SundayCLOSED

Orem Mazda Inventory

Orem Mazda Reviews

Ratings and reviews of Orem Mazda are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Worst Dealership ever
    by Jared White from Orem, UT | October 08, 2020

    Jared white sold me a car 3 thousand sollars more expensive than it was announced on their website. Chip, his manager, asked me to go to the office after a bad google review. The conversation was worst than my experience with Jared, he was saying how amazing Jared was (probably because he sold a car 3k more than the price, what a great. Not disonest employee). He also spent some time trying to convince me to take my google review down, he also asked me to prove I saw the price on the website, basically thinking I was trying to scam him. He also tried to convincd me how they had two different systems, therefore, Jared saw a price on his application and the costumers would see another pricd on the website. Like they do not have a backend with all of their storage in one place. When I told that to him, he laughed and showed me two different frontend applications thinking he was super smart lol

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best dealership EVER
    by Stefanie J Nelson from Springville | August 30, 2018

    I have bought many cars, from many dealerships in my life, but I have NEVER had such an all around AMAZING experience as I had with Brayden, Jared and Jesse at Orem Mazda!!! They worked their butts off to get my son his first car. And they did so knowing they weren't going to be making very much off of that car (because they lowered the price so drastically). They were 100% honest and upfront, and kept up great communication thought out the entire process. There were never any smoke and mirrors, half answered questions and absolutely no BS. They gave us ALL the info we needed and explained everything to my son in such great detail! We were there 5 hours, due to hold ups with my sons bank, and the 3 of them made it a fun, comfortable and pleasant experience. They never pressured us in any way and went above and beyond to get us the car. They never treated me like I was an idiot (most dealerships have because I'm a woman, and therefore could never know a thing about cars!). The car was in incredible condition, they provide a detailed 120 point inspection and imaculate carfax, and they offered great incentives and deals on extra coverages. I'm so highly impressed with them and the experience & service they provided. I wish every dealership operated the way they do! Thanks so much guys! Y'all are the BEST!

    Customer Service
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Ask for Nate
    by Satisfied Customer from South Jordan, UT | March 29, 2018

    Worked with Nate Speer and he was great. The Sales Manager will Nickle and Dime you to death and won't budge. Plan on paying MSRP. Besides the Sales Manager everything was great and smooth process. Nate explains everything on the new vehicle and all features. I have bought new vehicles from both Bountiful and Orem Mazda. Bountiful Mazda's Service department Manager is terrible and Orem Mazda's is great. Bountiful Mazda's Sales manager is great and Orem Mazda's is not. So take your pick. But the Mazda vehicle is great and you can't get a better sales person to deal with than Nate Speer. So if you go to Orem Mazda ask for Nate Speer.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Will this nightmare ever end...
    by Disappointed Loretta from Orem UT | May 25, 2017

    My experience has been one mistake after another from Orem Mazda. I started this nightmare in February 2017 and it still continues. Prior to me purchasing (and repurchasing) my Kia Soul. The sales agent Taylor was great texting and email me several times a day answering questions. I walk through the door he doesn't even greet me but hands me off to another sales person, Little Wayne, who is fabulous! I brought my own financing pre-approved. I knew what car I wanted. I needed a test drive and someone to complete my paperwork. I was promised free car washes for life, jokes for life (which I have only gotten one the day I showed up) and a $200.00 gas card. I never received info about the gas card in my email because Orem Mazda submitted the wrong address. I tried multiple times to get Taylor to respond and finally he sends a phone number and tells me he can't do anything. I call the other company to find out my offer had expired but the other company bent over backwards to help and got me the card. Then I think it's all done. I call Taylor because my paper license plate was expiring Taylor was always busy when my plate was expired I finally I asked to speak with management. They gave me another paper license plate. A few days later I hear from my finance company saying they aren't going to carry my loan. Through numerous people I found out that they contacted Orem Mazda serveral times with no response so they figured I financed with someone else. I contacted Orem Mazda and they blamed the finance company and a change in banks. They finally fixed the financing. I had funding before I walked in the dealership so there would be no issues. I ended up having to re-sign all my documents. There are more details of broken promises between signings. I talked about just giving the car back but Josh Hawks told me the dealership would eat up my 2500.00 down because I had the car for two months. I could have rented a Porsche for that price. Time goes on... I think everything is good. Nope! My second paper license plate expires today. I called yesterday to find out the accounting department barely submitted my stuff to the DVM. She promised by the end of yesterday I'd have my plates. I called back she'd left for the day with our contacting me. Talked with Josh again. He said he'd find out what happened and call me right back. He didn't... I called today. He promised I'd have them today. We'll see. This company's communication is horrible at best. Many people I've talked with since purchasing my car have given similar stories from this dealership. A couple positives. Little Wayne was great answered questions and was very helpful. And Monte in service was Amazing!!! He fixed a window issue quickly and helped fix an oil problem. Great customer service from these two. Some other dealership should go scout these two people to work for them. Buyer beware.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Purchased a vehicle
    by Basketball fan from Kaysville | March 02, 2017

    We bought a used car from item Mazda not even 6 months later the engine gave up on us. It had little issues after a couple days buying the car, the over heating lamp came one we changed the thermostat. Then the engine blew. Since I still have to pay it off I might as well get a used engine. Never buy a vehicle again from this place

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Extremely Impressed
    by em1234 from Orem, UT | March 25, 2016

    I worked with Nate Speer at Orem Mazda and was so impressed! He was extremely honest, trustworthy, and upfront with the car and his intentions. I felt really comfortable with him and didn't get the feeling of the prototypical, greasy, car salesman. He was open about the fact that I was under no pressure to buy. But even when I was interested, he took the time to educate me on the car and not only sold the car, but sold Mazda as a company. I just felt like Nate was a brother and a friend and made me feel comfortable so I wasn't anxious about the experience. It is without hesitation that I would recommend Orem Mazda, specifically Nate Speer.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Well done
    by Lori from Orem, UT | December 16, 2015

    Great service department. They were ready to help me as soon as I pulled up and they got me in and out quickly.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent
    by Chad from American Fork | December 14, 2015

    I was having issues with my mazda 3 and I brought it into your service department and they were able to tell me specifically what was wrong with out telling me all these other bogus issues just to make money. They fixed it quickly and will be returning if I need to in the future.

    Customer Service
    Quality of Repair
    Buying Process
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    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Fantastic Service!
    by John Tagg IV from Spanish Fork, UT | December 01, 2015

    Nate Speer did an awesome job at servicing me in the best way. I come from a sales background myself and was really impressed by him and the dealership service. I did not feel anyway pushed to buy, or obligated to lease right at the moment. One of my best experiences in a dealership and Nate represented you and your product incredibly well. I appreciate the service, and encouragement that was given.

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Customer for Life
    by Zak from Pleasant Grove, UT | December 01, 2015

    I bought my first car from OremMazda 3 years ago, it was a used Mazda6. After that car began running on it's last legs I came in to purchase a Mazda3 in August and had another great experience, the sales people looked out for our best interest and gave us the best deal possible. After our great experience with my purchase, my wife was in the market for a new vehicle as well so of course we went to OremMazda to look at the new CX-3. We came in and shopped a few times before making our purchase and Nate was very accommodating. He was very patient as we explored other options and when we decided to make our purchase he gave us the best deal possible. Our experience with Nate made us customers for life at OremMazda.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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