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Northwest Motorsport - Puyallup

1502 River Rd. Puyallup, WA 98371

(4.7 out of 5) 653 Reviews
53939982020610152414

We are the BEST IN THE WEST Lifted, Diesel Truck And SUV Dealer. VISIT US AT - www.NWMSROCKS.com

Call (253) 655-4760
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-8:00 pm
Sunday10:00 am-7:00 pm

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Northwest Motorsport - Puyallup Inventory

Northwest Motorsport - Puyallup Reviews

Ratings and reviews of Northwest Motorsport - Puyallup are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Terrible and untruthful
    by Reed Henry from Olympia, WA | May 11, 2020

    Sold the vehicle we drove from Olympia to Puyallup to purchase. Tried to up-sell us on a vehicle $10k more than the Jeep we came to purchase. We had an appointment at noon last Friday. When we arrived our salesman that we had been dealing with through text and phone calls, stated he had "several other customers that he needed to help". So he dumped us on another salesman. They found us an older,higher mileage and more expensive Jeep at their Marysville location. They had my wife go in alone and refused to let me in the office to negotiate the deal. She is an ER Trauma Nurse and just came off of a 16 hour shift at a local hospital and after 6 hours in the sun waiting at the dealership was exhausted. They definitely manipulated and used the COVID-19 situation to their advantage in this case. They closed at 6:00pm and didn't arrive from Marysville until 6:05 giving us no time to test drive the vehicle except a quick trip down River Road. Only one key ($400 for a second), no tow package, transmission slip and wheel howling! And no return phone calls to address the mismanagement of our transaction as well as our concerns. Here's what you can take away from my experience: 1.This company lies! 2.Takes advantage of Direct Emergency Healthcare Workers during a time of crisis and capitalized on the situation. Taking advantage of a tired, stressed ER Nurse to benefit their finances.(They can only sell cars to people that fit a very narrow criteria) 3. No follow through on promises to handle the situation that they were the main contributor to creating. Bottom line for me: Stay away if you want to be in control of your own auto buying experience! The finance department wouldn't allow both of us to review and negotiate. They could tell my wife was stressed out and tired and totally capitalized on the situation and used it to their financial advantage. Shoppers beware! These guys bring the term "used car salesman" to a new low! No ethics or sense of community!

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great customer service and satisfaction.
    by Tonya from Puyallup Washington | March 16, 2020

    MIKE, was really cool with a great personality. I told him exactly what my price range was and the amount I was willing to spend and got me as close to my goal as possible.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Quick and easy
    by Deltra from Tacoma, WA | March 10, 2020

    Quick and easy. Was able to get me what I wanted and work with me on all hindering aspects. A week later, I am having problems with my car.. I have yet to hear back from customer service after being told by sales they would have them call.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service
    by Rachel from Petersburg, Alaska | March 10, 2020

    Constant communication and fast service. Would definitely buy or refer again. Dan was easy to talk too and delivered my truck to AML as requested.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great services
    by Darren from Puyallup wa | March 10, 2020

    Everyone was really helpful and fun to be around and all around great experience. I will definitely recommend north west motor sports to my friends

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Northwest Motorsport
    by Richard from Puyallup, WA | March 07, 2020

    Knowlegable and friendly sales people. They answered all questions and had extensive knowledge of cars. I would have liked if they communicated the total costs and the extra our hase options before signing the purchase papers.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Exceptional service
    by Jeremy from Puyallup Wa | March 06, 2020

    Sales experience was easy and I didn’t feel pressured. Marty the finance guy also work hard to find the best rate and payment.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    I took another Cummins truck away from you
    by David from Puyallup WA | March 06, 2020

    Pretty fast and friendly staff they all seemed to work together very well and kept asking if I was good ie: would I like coffee or anything ...

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Ultimate Truck Buying Dealer
    by Abraham from Burlington WA | March 05, 2020

    Everything about the process was very transparent. I didn’t get that typical salesman vibe. You know your selling a good product that has been well inspected and comes with a piece of mind with the warranty. Terrance Davis was just a straight up guy didn’t feel like he even tried to sell me anything. The financial closing guy was also very informative and straight forward with what I was getting and even gave me some tips and how to handle any warranty issues. Buying used at a high price can be unsettling but here I felt confident that my investment was assured. Thank you and I will not buy another truck from anywhere else or let any of my friends or family buy from anyone else.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Fast process
    by Sean from Washington | March 03, 2020

    I like that i was able to go into the dealership and get what i wanted and not talked into a different truck.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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