Auto.com

Norris Auto Group | Page 3

925 Merritt Blvd Dundalk, MD 21222

(4.7 out of 5) 121 Reviews
8453

Call (866) 413-8617
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-5:00 pm
SundayCLOSED
Monday7:00 am-7:00 pm
Tuesday7:00 am-7:00 pm
Wednesday7:00 am-7:00 pm
Thursday7:00 am-7:00 pm
Friday7:00 am-7:00 pm
Saturday7:00 am-3:00 pm
SundayCLOSED

Norris Auto Group Inventory

Norris Auto Group Reviews

Ratings and reviews of Norris Auto Group are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Straight and to the point. Excellent Service.
    by John Chaney from Glen Burnie, MD | August 06, 2018

    I have the advantage of doing a lot of research and knowing exactly what I wanted. But I still had questions and car-buying anxiety. First, I made an appointment, and the car was actually out front and ready for me to check out when I got there. I got no pressure as I checked it out and then no issues for the test drive. Jason was ready to admit when he did not know an answer and actually went off in search of it as soon as we got back. The sales manager may be a really good actor, but I did feel like he gave as much as he could. I felt like I was respected and treated that way.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    ?????
    by John smith from Md | August 05, 2018

    What is all the stupid fees for, nothing but a scam, trying to get money for doing nothing, do not buy a car from these xxxx

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great Staff
    by gary f greif from DUNDALK | August 05, 2018

    Took a friend to Norris for a vehicle . Ray Snyder was there as he always is an took care of my friend as he does everyone. Great to work with an I have done so over the last 40 plus years. If you are looking for a car stop in and see Ray he will do the same for you I promise.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    New suv
    by Bill m from Dundalk md | June 03, 2018

    Great service Jason is great I didnt think they would take my trade in but they did and gave me top dollar for it and put me in the vehicle I wanted right off the show room floor

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great customer service!
    by MissaParks from Hampstead, MD | May 05, 2018

    Zo was amazing to work with. He helped with everything we needed and answered all our questions. He was not pushy like most dealers can be. He gave us our time and space to look into all options and make the best choice for us. The whole Norris Team made the car buying experience great!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Robert-Capezio Contractors Inc. Millersville, MD
    by Robert Capezio from Pasadena, MD | April 27, 2018

    A friend recommended my Salesman Bruce. Bruce did everything he said he would do and beat the other dealers prices on 2 trucks. When it came time to sign paperwork Bruce made it very painless. I will definitely buy from them again.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Terrible "Sales" People
    by Nate from RI | April 10, 2018

    Unfortunately, didn't end up purchasing a car due to rude comments from salesman. Wouldn't work with me in trying to find what would be my best fit. Lack of knowledge about inventory. Wouldn't recommend at all.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    New 2018 Ford Escape owner's
    by Ken & Mary Escape Owners from Edgewood, Md | March 27, 2018

    The Team at Norris Ford is AWESOME, very polite experts who went the extra mile to be sure I was completely satisfied buying My Wife's New 2018 Escape. I have been buying all my Vehicles at Norris for many years and always go to Norris Ford Dundalk for all my service needs too. These Guys take care of all your needs with expert care and respect. Thank you All for an Outstanding Job Well done.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience!
    by Motivated Buyer from Baltimore MD | March 07, 2018

    I had such a great experience working with Norris Ford from the very first email inquiry. Darren Badillo from their internet department actually respected my request, unlike any other dealership I had been communicating with. When we got to the dealership we weren’t bombarded, I asked to see the car I was interested in, since I had been looking online already for months, and the sales rep Tony Guillen went and grabbed the car right away for me to see! He didn’t pressure me into doing a test drive since I didn’t need one, and quickly started to work up the paperwork when I said that I wanted to buy the car. We also got to interact with another rep named Zo Thompson who helped pass the time with light conversation and who made sure I was taken care of. When I was greeted by the Sales manager, Dave Webster, we had a very honest and to the point conversation of where I stood and he clearly picked up on my intentions and respected them. We were able to work out a headache free deal that was better than I could have asked for and made me incredibly happy. Will Watson from financing handled the paperwork quick and efficiently and got me out the door in great time! I never thought I could have such a positive car buying experience with such a great crew of people. I would recommend them to any of my friends and family and will continue to go there for future business.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    WHAT A STAFF AT NORRIS FORD!
    by Equavian from annapolis md | February 18, 2018

    I Bought a 2018 Ford Escape from Norris Ford in Feb 2018. Best car buying experience ever. Zo Thompson was my salesman, and was a easy guy to work with His knowledge about this and other vehicles. I got a great deal and did not feel the typical pressure I've felt at other dealers.The entire staff got me through all the paperwork effortlessly. I was coming from a distance away because Norris had the car I was looking for, and they made the whole experience such a pleasure that I would without a doubt buy from them again. Loved my experience with Norris Ford! Equavian Knight

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • Displaying 21 - 30 of 121 Reviews