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Normandin Chrysler Jeep Dodge Ram Fiat

900 Capitol Expressway Auto Mall San Jose, CA 95136

(4.2 out of 5) 46 Reviews
25774

MAKE SURE you make an appointment DIRECTLY with one of our friendly Fleet/Internet Sales Managers to MAXIMIZE SAVINGS!: Scott Langton 408-979-3419 scottl@normandin.com Chris Groeschen 408-979-3426 chrisg@normandin.com Le Cai 408-979-3428 lec@normandin.com

Call (408) 717-4503
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-9:00 pm
Sunday10:00 am-8:00 pm
Monday8:00 am-5:00 pm
Tuesday8:00 am-5:00 pm
Wednesday8:00 am-5:00 pm
Thursday8:00 am-5:00 pm
Friday8:00 am-5:00 pm
SaturdayCLOSED
SundayCLOSED

Normandin Chrysler Jeep Dodge Ram Fiat Inventory

Normandin Chrysler Jeep Dodge Ram Fiat Reviews

Ratings and reviews of Normandin Chrysler Jeep Dodge Ram Fiat are from Cars.com

Overall
4.2 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Buyer beware
    by Mycah from Bakersfield ca | August 07, 2020

    Buyer beware. I bought a 2013 Ford F250 the beginning of July 2020. Traveled from out of town to come to the dealer and look at it. When arriving at the dealer there was a few minor issues with windows and mirrors that they failed to mention when I had talk to them the day before on the phone. At that point I should have just walked away. We ended up making a deal and I drove the vehicle home, before arriving to my hometown the vehicles check engine light came on and die On me while driving on the freeway. I was able to pull over try to diagnose the problem and the book said I was out of DEF. I then went to a truckstop and purchased DEF and filled the vehicle. I took the vehicle to my local Ford dealer they recommended changing the fuel filters. I paid to have that work done out of my own pocket and I had not even owned the vehicle 24 hours yet. A few days later the vehicle died on me three times. Coming home from that same trip died on me many times. Call the dealership they refused to help me. I took the vehicle to my local Ford dealer where they started to run diagnostic on it. They finally figured out the issue but the dealer refuses to help pay for the repairs. The repairs are going to be around $9000. I have contacted the dealer many times and they are refusing to help. The only thing they recommend me doing is filing an insurance claim stating that somebody tampered with the fuel system. This is the most dishonest dealership I have ever dealt with in my life..........

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    pretty good buying experience......
    by norm from San Jose, ca | August 31, 2019

    Negotiated over the phone for a price in a new charger. There was no attempt to up sell when I arrived and they stood by the negotiated price!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Bad service
    by Mike Castro from San Jose | August 23, 2019

    Service department lied today saying mopar changed policy 3 months ago and the can't honor service contracts not purchased from them unless they charge an additional fee. They have lost all future business from me and hopefully everyone I can explain their unethical practices to.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    Dana from D'annas florist and Gifts ( owner )....
    by Dana Parker from san jose,california | August 03, 2019

    I called and said I need my van repaired. they told me to come in the next week. they had it fixed and I was on my way. I had no trouble thus far and everyone was very helpful.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best service dept around
    by Clara from San Jose CA | July 26, 2019

    My husband takes his car there for service all the time but this time he was busy and I helped him out by taking it for him. I now know why he loves that place. Service is excellent. Everyone there is so helpful and goes out of their way to make sure you’re happy.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    My 300 s
    by Eric Caceres from San Jose | July 26, 2019

    Dan the service writer was great and very attended . I was in and out in less then 2 hours . The appointment was easy to make and was seen within 2 days

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Ohhh man.. goooood deal
    by Pre-owned WRX STI buyer from San Jose, CA | July 24, 2019

    Just signed the contract for pre-owned 2017 subaru wrx sti I am VERY happy to have had business with them. Especially with Lee, who was very down-to-earth and an efficient salesman.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best dealership ever
    by Jennie barrios from San Jose ca | July 13, 2019

    BEST DEALER EVER. The customer service was amazing and Si Dao made everything super easy for us! I would totally recommend the place too all my friends! I left with a brand new Jeep Wrangler and happy as can be! Thank you

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience, helpful staff
    by Skylar Williams. from Redwood City Ca | June 24, 2019

    As this being my first big girl purchase I made sure to bring my mom and boyfriend along with me. And all I can say I Lee Cai did an amazing job at making me feel comfortable and like I was making the best decision. Our experience was pretty fast as I had gone in already pre qualified. We were there for only about 2 hours and after it was all done I drove off the lot with a 2019 Jeep Compass and I couldn’t be anymore happier with my experience but most of all my purchase.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    From Central Valley
    by Gina and Cesar Macias from Modesto, CA | June 14, 2019

    I can’t express in words how personable and satisfied we were. The quality selection was by far the best we have seen and we searched all or Central CA. We drove almost two hours to see if there online advertised models and pricing were as stated and IT WAS EVEN BETTER!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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