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Nine Stars Auto Group

25387 Pleasant Valley RdSuite 125 Chantilly, VA 20152

(3.6 out of 5) 29 Reviews
53507452020110144117

Call (571) 367-7705
Hours of Operation
Monday10:00 am-7:00 pm
Tuesday10:00 am-7:00 pm
Wednesday10:00 am-7:00 pm
Thursday10:00 am-7:00 pm
Friday10:00 am-7:00 pm
Saturday10:00 am-6:00 pm
Sunday10:00 am-4:00 pm

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Nine Stars Auto Group Inventory

Nine Stars Auto Group Reviews

Ratings and reviews of Nine Stars Auto Group are from Cars.com

Overall
3.6 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Buyer Beware, they will sell you lemons
    by ReallyDisappointed from Chantilly, VA | April 08, 2021

    They will make a ticking time bomb look great until you have it for a couple of weeks. Then you notice it start to collapse and you reach out to them asking for them to fulfill their side of the deal (one month warranty) and they change what they stated to being a 2 week only warranty. The buying process is a breeze because they want to get rid of the garbage, its just the consumer who has to suffer the circumstances of having an investment remain idle on the street post purchase. I should have noticed the first red flag , the test drive is only for 10 minutes (so you can't really tell what's wrong with the car in that little amount of time). They surprisingly even used the dumbest seller trick in the book, "you can trust us, we honor our sales" which I was dumb enough to fall for before signing my name to have a shiny toy that is great at staying idle.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Misleading Sales
    by No VA from Stafford, VA | March 08, 2021

    My daughter bought a car from them and we were told that 'out the door' (tax, title, tag) would be a certain price. My daughter went to the DMV to register her car and was told that the dealer CAN and SHOULD HAVE charged her tax when they sold her the car ($290). Nine Stars Auto did not since it was more convenient to them to pass the work onto the buyer and lead the buyer to think they were getting a good deal. Bottom line is I've bought many cars in many states (being military) over the last 30 years and never has a dealer not charged the buyer tax. I would not recommend and I would never use Nine Stars Auto again.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Highly recommended!!
    by MD Driver from Maryland | September 27, 2020

    I can't say enough about these guys. I bought a Lexus about a month ago and since I live in MD I took it to my regular mechanic to receive a MD inspection. There was a significant issue that required repair to pass inspection and although I bought the vehicle "As Is", PJ and his team repaired it at their expense. Additionally, due to my work schedule, need to order parts, etc. the temporary tag had expired a week or two before I could drop it back off for repair. I didn't bother mentioning it to them when I dropped off the car since it's not really their problem. Nonetheless, when I went to pick up the car, they had taken the initiative to replace the tag with a new one to give me another month to get it registered. They didn't even mention it to me, I noticed the new tag (and new expiration date) when I got home. There are 5 drivers in my house and we'll certainly be starting our search for other cars at Nine Stars Auto. Nice work fellas, I appreciate all of your efforts and you've earned my repeat business!

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Scammers.
    by Sebastian from Ma | August 26, 2020

    SCAMMERS will not let a mechanic look at the car. I knew the car I was looking at was too good to be true. They lied saying it was available until I mentioned having a mechanic look at it. Anybody who knows cars knows this is an gigantic red flag. I was a serious buyer. These people are scammers and I have a hard time believing any of the positive reviews. DO NOT BUY FROM THESE PEOPLE. Called other mechanics in the area and they said to stay away from any dealership on that street.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Amazing hidden find.
    by CraigN.Y. from Rochester | May 15, 2020

    Flew down to Virginia yesterday and bought a 97x from these guys and they were absolutely amazing about the process. Their prices were very reasonable and they showed a level of professionalism most large dealerships lack. Love my Saab and plan on going back in a few months to find something for my wife. When someone runs a dealership this well, they will be getting my return buisness for a very long time.

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    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    BWM 750ix
    by MSkim from Ashton, Maryland | November 28, 2019

    Great all around! Just bought a 2016 BMW 750ix and very pleased with the purchase. I called before visiting the dealer and the car was detailed in show room condition. Can ask for more for the price— the car still has 10 month factory bumper to bumper warranty. PJ is very upfront and is knowledgeable on cars, especially on BMWs. The transaction was very smooth. I will definitely consider buying another car from Nine Stars in the near future.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    All around excellent buying experience
    by Kris from Germantown MD | October 22, 2019

    I bought a 2005 BMW Z4 with 65k with this dealer in March 2019. The entire transaction was far far smoother than I ever thought was possible. Which is saying a lot, because I strongly dislike pushy salesmen. This was NOT the case here. It went like this. I made an appointment to view the vehicle. 2 hours later I viewed the vehicle. Everything checked out normal. The car was SUPER clean, inside and out. They seem to detail every car they sell, and the pictures they take are very accurate. Their showroom featured nothing but high quality vehicles mostly 10~ years old around the 100k mile mark. Mostly BMW/Audi/Mercedes, etc. Anyways, I felt the vehicle was appropriately priced. I negotiated a couple hundred off, handshake, the deal was done. Kamran(I assume the owner) was very straightforward, honest. I came back the next day to pickup the car. No upsells, no hidden fees, none of that! So whats the "catch?" To my understanding their cars are sold "as is". That's why their prices are so low, even for quality vehicles. So you need to know what you're buying, you need to know how to check out a car. Thanks again Nine Stars, I would definitely recommend them to anyone savvy looking to buy a used vehicle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great dealership
    by Abe from Chantilly, va | July 24, 2019

    This was was a great experience purchasing a from vehicle here. The customer service and staff was extremely helpful and I highly recommend this place!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Used Car
    by Kamy Aazami from Sterling VA | June 14, 2019

    I had a very pleasant experience at Nine Star Auto. The sales person was great. He was helpful every step of the way. Negotiations never felt like haggling,. He was happy to accommodate his schedule for mine, and in the end, I got an excellent deal. Overall, very pleased with their service and professionalism. Great job!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Car Dealer with Great People and Selection
    by Brad Smith from Falls Church, VA | April 17, 2019

    I had the pleasure of working with Nine Star Auto Group and specifically PJ and Kamran in July 2018. During that time frame, I was quick to learn that PJ’s work ethic, willingness to help, and professionalism was unparalleled. I worked with a few car dealers before PJ and using Nine Star Auto Group and trusting PJ was one of the best decisions in my life. The reason why PJ and Nine Star Auto Group is such a great car dealer is because they genuinely want to help and they are in it for the long haul. My connection started with finding a nice used car, but it grew as PJ continually helped me improve and verify the cars integrity by letting my trusted mechanics inspect and fix the vehicle before purchase. PJ cares about his clients and he is willing to work hard to find people exactly what they want, no matter how long it takes or how hard it gets. I see some negative reviews about 'bad cars' and I can say they have very nice cars on the lot. As with any used car, it is on the purchaser to make sure you aren't buying a bad car and PJ/Kamran did whatever I asked to prove the integrity of my 2006 Ford. Just have to be willing to work with them. Any opportunity I get to refer Nine Star Auto Group and PJ to a friend or colleague, I immediately jump at the chance because PJ worked expeditiously and consistently for me. I look forward to continue to work with PJ and Nine Stars in the future on any car related items or investments because I trust them and know that his genuineness and hustle are unparalleled. I hope many others get to work with them as well! They should be called Ten Star Auto Group as far as I am concerned! :)

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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