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National Motors of Ellicott City

8528 Baltimore National Pike Ellicott City, MD 21043

(4.4 out of 5) 352 Reviews
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Prices don't include charges for Tax, Title, License, Registration, Processing Fee. Unless otherwise specified, product prices already reflect discounts. All inventory searched on cars.com has a discounted rate that is available to all consumers who visit our dealership by way of cars.com. Use this pricing as a coupon and mention cars.com when you arrive, call or e-mail the dealership.

Call (410) 344-7497
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-6:00 pm
Sunday10:00 am-4:00 pm
Monday9:00 am-4:30 pm
Tuesday9:00 am-4:30 pm
Wednesday9:00 am-4:30 pm
Thursday9:00 am-4:30 pm
Friday9:00 am-4:30 pm
Saturday9:00 am-2:00 pm
SundayCLOSED

National Motors of Ellicott City Inventory

National Motors of Ellicott City Reviews

Ratings and reviews of National Motors of Ellicott City are from Cars.com

Overall
4.4 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Brian helped me buy a 2019 Mercedes Eclass
    by Dillon from Baltimore MD | May 13, 2021

    Had an amazing experience buying a 2019 Mercedes E-Class. The gentlemen who helped me was named Brian, super knowledgeable on the inventory and really worked hard to help me out! 5/5 would recommend this place.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Worst Service Experience
    by Mila from Fort collins co | May 01, 2021

    They treat you like xxxx. Sales doesn't care about earning your business. Sales guy hung up when we asked for an update. Sales manager refused to help.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    first experience buying my own car, not the best
    by Jane Lee from Ellicott City | April 27, 2021

    very unprofessional. the car i had inquired about needed both a new radio and new rear windshield wiper. i was told they would be fixed before i purchased the car, they were not. after purchasing the car, the dealer and i signed an agreement saying they would be fixed even after purchasing, however the dealership tried to pretend the agreement didn’t exist. they charged an overwhelming amount of unnecessary fees and i still had to put the newly purchased vehicle in another shop for new spark plugs and tires

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Classic Used Car Sales tactics
    by Justlookingout from Columbia, MD | April 26, 2021

    A lot of game playing here and classic used car salesy shell games. Do they have good cars here? Well they look nice. But this is a car lot that buys strictly from auction. Which is not ALWAYS a bad thing, but do your research on the car. Now the front line "sales" person we worked with was very nice. Looked at a car, put a down payment hold on it and they sent it through inspection. Red flag 1.... shouldn't they have it inspected before showing it? Probably not the law, but good business practice in my opinion. And they really don't clean their cars. I went to a smaller dealer that I thought would have been more of a nightmare and their cars were as clean as the possibly could for their age. Even the engines were cleaned and sparkly. Just an overall better presentation. Took a couple of days for that to pass because it needed a part. BEFORE it went into inspection, I pointed out a few things that I felt were easy fixes that could be taken care of while it was being inspected and serviced. Went back to start the long process of the paper work and NO... the other items were NOT addressed even though the sales person said they would address them. On to the paper work. Lot's of shell gaming here. They really don't break all the costs down for you. There is the cost of the vehicle... oh plus a "reconditioning" fee, another dealer fee, then another "fee", then taxes, and then the final price. Well what the heck is a reconditioning fee? Oh that's all the costs they get charged for doing business as a dealer that they pass along to you the customer. Quick google search says NEVER pay a fee like that. The Dealer fee is the MD state $500, plus all the MVA fees which is about another $100 over what the MVA says it is. They FEE FEE FEE you to death and then act like they are going to lose so much money if they don't charge you that. Oh then the say, OK, we did a miracle and give you the advertised price. THEN comes the service. The remaining items that were still not fixed as promised and put on order and will be here, but then ultimately forgotten about. Get it signed off on that they owe it to you, otherwise, they will try and come up with an excuse on why that can't do it. They want the deal, get the deal and move on to the next deal. Just do your research and make sure you get what you paid for and get it all in writing.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Truck no more
    by Bill Corbett from Shawnee | April 08, 2021

    I inquired about a used truck on Tuesday afternoon via Cars.com. I received a quote (good until 4/11)within about 30 minutes. I waited until the next morning to call and Lamont said the car had sold the evening I inquired. This morning I received another call saying they had made a mistake, the truck was available. I was on the road and called back within 5 minutes. Lamont wasn't available, but they would check on the truck and call back. I waited, waited so more, no call? Just now looking at the site and the truck is not listed? I will look again on Cars.com but if there is a vehicle from these guys. I won't be buying. My suggestion is don't waste your time, they obviously don't know what they are doing.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Best cars
    by Shahryar Kamouei from MD | March 13, 2021

    Best service. I’ve been buying cars at national motors for almost 20 years I had nothing but good service and good deals here when I come here I feel like I am family

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    April is AMAZING!
    by Kevin Randolph from Baltimore, MD | February 24, 2021

    Let me start by saying this has probably been the best overall experience I have had with buying anything, not just a car. April by far is the best sales rep I have ever encountered. She was very knowledgeable and helpful. She made this process as smooth and as easy as it could possibly be. I would definitely recommend this place and recommend April. You won’t be disappointed!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    This business lied in attempt to sell my son a car
    by William Johnson from Pikesville, Maryland | February 07, 2021

    I return to National to pay for a car my son was ready to purchase. When we arrived at National a guy who claimed to be the owner agreed to sell a Dodge Charger for a total out-the-door price of $21,000 that I was prepared to pay for in full. After waiting a long time they called us into the business office where they attempted to increase the price several thousand dollars. National should be charges criminally for their practices. I will file a complaint with the Maryland Attorney General's Office regarding this matter.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Scammed on Purchase of Dodge Charger
    by Kevin Johnson from Baltimore, Maryland | February 05, 2021

    On 2021-FEB-04 I went to pickup a Dodge Charger for a total price of $21K. Upon arrival a man who said he is the owner said that he will accept $21K total for the purchase of a white Charger. After waiting an hour and directed to biz office to complete transaction, I was informed that the price is more than the $21K that I was prepared to pay in full to buy the car. I was not happy that they did not tell me that they would not sell me the car for a total of $21K when I arrived. Don't waist your time with this dealership. Poor Customer Service... They don't respect your time.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Brian was great over exceeded my expectation
    by ShamillaW from Owings Mills MD | January 22, 2021

    Brian and April were Great exceeded my expectations got what I wanted plus more they were very patient made my dream coming me True I’m am happy with my purchase I wasn’t pressured

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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