National Auto of Waldorf

4.2

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Dealership reviews

4.2
Rating and reviews of National Auto of Waldorf are from Cars.com and DealerRater.com

165 reviews

Worse dealership in md

1.0
by Geo on Sep 27, 2018

I bought a Ford Focus from the Waldorf location within the first few days I realized that it had a gas issue so I took it back told them about the problem and that I didn’t want it , they insisted that they can fix it so I told them that if they can fix it I’ll keep it. So I brought it back they said it would be fixed in a day but it took them 4 days then said it’s fixed so I came to pick it up drove away and it still had the same exact issue so basically ever since I’ve gotten this car it’s been me going back and forth to this dealership and then saying it’s fixed when it’s not it’s now been a month and now I’m bonded to this car and can’t get a reply or call back from anyone at the facility to take care of my problem I spoke to Brian the owner he said he call me back the following day to resolve the issue it’s now been 3 days since that so now imma have to deal with legally. Very unhappy with purchase and very unhappy with customer service I would never recommend getting a car from this establishment.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Shop else where

2.0
by Harvey Sydnor on Sep 11, 2018

At first glance National Motors is a good place to buy a Vehicle. Most of the staff were polite and professional, that’s where the positive side stops. I bought my car almost 3 months ago. As I’m wriing this review I’m at my local Kia dealer to have a few issues checked out. The mechanic Just came to me and had me follow him to the bay to show me a few things he concerned about. 1) Tires are almost bald, below safe level of tread left on tire. (Only driven car a few hundred miles since purchase of car) 2) Filter: all my filters are clogged worse then I’ve ever seen. 3) Breaks: I took the car back to National Motors few days after I bought it to have them look at the breaks, they said there was nothing wrong with the breaks. They used up a little over a half tank of my gas driving it ( supposedly ) to see what’s wrong with the breaks. they said all was good. I was driving down the road yesterday and the pedal went to the floorboard. I was just informed that all my pads were old, my front calipers needed to be replaced (someone broke the bleeding valve) and my right rotor had deep grooves. I’m not going to go into depths but I was told my trade was going to be good but it was only 1000, Several thousand less. I could’ve sold it for 4500 to several people. My tires alone was worth 1000. I wrote another review about other problems that I think you should read also. I would have updated that last review but Evidently evidently that’s not an option with their site.

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Best dealership in Waldorf

5.0
by Trinaofdorf on Aug 23, 2018

If you are in the market for a car and have bad credit and need a company to get your car loan approved, National can help you. I was referred by a friend and now I will refer more of our friends. The simply do a tremedous job.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Love this place

5.0
by Jordan L on Aug 14, 2018

I dealt with Ali and he was very kind and help me go through the complete buying process. I ended up with an Audi A 6.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Waste of time

1.0
by Nk-dc on Jul 07, 2018

What a waste of time. I called ahead of time to check if they have the car I was looking for. They said that they do.bi drove an hour to find out that they don't.tried to bait and switch. Tried to sell me more expensive car. Needless to say I will never do business with them

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Mercedes ML350

1.0
by Mr. D on Jun 15, 2018

Advertising on Cars.com ML350 and when you go to dealer website it is gone.. that means, not professional dealers and they cheat people. Dealers like they mustn’t have licenses to sell..

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

False advertising

3.0
by Bmore boy on May 13, 2018

I saw a vehicle on their website that I wanted really bad. Turns out the vehicle was sold a while ago. I was disappointed and mislead. They tried to put me in a vehicle I wasn’t even interested in. I was irritated.

Customer service 3.0 Overall experience 3.0 Does not recommend this dealer. Did not purchase a vehicle.

Kymm Quarles

5.0
by Kymm Quarles on May 09, 2018

A Very very professional service. I expected to have something to complain about but I honestly don’t. Each phase of my purchase was pleasant and easy. I highly recommend and will be returning to purchase a used car for my son.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Ehhhhhh...

2.5
by CamaroGuySS on May 08, 2018

So i drove from silver spring to waldorf to test drive a car i had found online. i get all the way to the dealership and the car isnt there. sold already. frustrating. then as the gentleman who was helping me were looking through listings...every single car that i liked was located at one of their other locations. poor selection. the car i did eventually test drive had a flat tire and was dirty. at least the guy helping me was friendly and nice.

Customer service 3.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Toyota

5.0
by Tasha Brown on May 07, 2018

NATIONAL motors customer service is excellent they weren?t with me didn?t press me out I felt very comfortable and was able to get back with them at a later date to possibly purchase a car

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
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