National Auto of Waldorf

4.2

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Dealership reviews

4.2
Rating and reviews of National Auto of Waldorf are from Cars.com and DealerRater.com

165 reviews

BMW love

5.0
by BMWLOVE on Mar 04, 2019

I am so happy with national motors. They helped me get my dream BMW after being rejected at other dealerships. Bob was really helpful and patient in the process.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Toyato Highline

5.0
by Anna2019 on Feb 18, 2019

I met Bob and I told him I wanted the Toyota Avalon I had seen online. We has very transparent when it came to presenting the information for the car and price. Thank you again for getting me in my car and getting me the best deal out there. Call him today for your next car deal!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Patientence

5.0
by FrannyHappy on Feb 18, 2019

Absolutely amazing. Unfortunately, I got put in a spot where I needed a vehicle ASAP. Literally as soon as possible. I could not afford to buy a car outright or anything. Tim at monster auto took care of everything within a day. Sunday I came in. Here it is, Monday, I am now driving off with a new car. Thank god because I needed a car for work. Highly recommend them..... you will definitely be pleased.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Worst experience Ever!!!

1.0
by Ashley on Feb 10, 2019

Ben the owner is the worst owner ever. We were told to come in and guaranteed a car and all we needed was very little. Upon arriving we were able to test drive 2 car and he said we will be leaving with the second car. We come back in and Ben the owner say I'm sorry I can't give you the car. Very rude unprofessional, no eye contact. He never told us why as we kept asking but I guess his phone was too important . I really think as a manager when you at work as an owner you should be off your cell phone. I would never tell anyone about this place. Alot of people said there cars are trash from the start but I really needed a car at the time. Take your service elsewhere. They are terrible.

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Hidden Secret

5.0
by Ernie dc on Feb 08, 2019

I was looking for specific LS 460 Color and interior. My search lead me to National Motors. I called and went out there on the same day. Once I arrived I was surprised that Bob my rep was upfront and honest about the process and my down payment etc. After we came to an agreement. I was in and out of there in 2 hours. Great place to buy.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Do yourself a favor...shop somewhere else

1.5
by southernmarylandgirl on Feb 01, 2019

Here’s what you should know before purchasing a car from National Motors: 1. The cars are in as-is conditions. They knowingly sell them with repairs needed, and should you notice them they will issue a “we owe” note at the time of sale to fix said issues. While this fixes visible problems noticed pre-purchase, it leaves the buyer on the hook for unseen damage or other issues. Since purchase (only two months ago) our car has needed a tire replaced and the front wheel bearings fixed, and the car is barely three years old with only 40K miles. 2. The sales people are also not knowledgeable about their product. When asked if they had other keys than the valet key used on the test drive, the answer was “I don’t know.” We forgot to make sure they had other keys, which they did not, and we are now on the hook for purchasing two new FOB keys at a cost of around $600. 3. They will tack on a “inspection fee” of $400 dollars to the purchase price at time of sale. 4. If you do get a “we owe” sheet at time of sale, good luck scheduling the service. It took six phone calls and a series of texts before I was able to get the vehicle in for a half-hour fix-up. 5. They will not bother to call and let you know your tags are in. It took another four phone calls to find out (the day before our temp tags expired) that our permanent tags were there. 6. They are extremely unprofessional and disorganized. Their employees use personal email addresses and cell phones, voicemail boxes are full, and messages are left unanswered. To sum up, pay a little more and get your car from an established dealership. I will never buy a car here again and will recommend to anyone looking for a vehicle to shop somewhere else. I am trashing the license plate frames and scraping their name off the back of the vehicle as I refuse to be a driving advertisement for a company that offers this level of service.

Customer service 1.0 Buying process 1.0 Quality of repair 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Very Happy

5.0
by Bigfan on Jan 29, 2019

I was very happy with the level of service I got from Jorge. I will always refer people to this dealership. The process was smooth and staff awesome.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does not recommend this dealer. Did not purchase a vehicle.

Waste of time

2.0
by Sey on Dec 10, 2018

Talked to a salesperson the whole week about purchasing a vehicle. Went in during my scheduled time not only to find out the salesperson wasn't there but the car wasn't either. They had told me that the car was sold three days prior even though I had emailed them the whole week and the day before. Waste of an hour drive.

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Ben is the Man

5.0
by Vannyishappy on Nov 21, 2018

I was appreciated Mr. Ben was mad cool and very patient with me and explained to me everything I needed to know.. I recommend anyone and everyone to come see him.. he will bless you and put you in the car you need

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Love my new car

5.0
by LuLu on Nov 01, 2018

Everyone was very professional and my experience at National was Great. They did everything in their power to make sure that I was a satisfied customer. Once again thank you very much National for your help in achieving the ultimate goal on the vehicle purchase.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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