National Auto of Waldorf

4.2

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Dealership reviews

4.2
Rating and reviews of National Auto of Waldorf are from Cars.com and DealerRater.com

165 reviews

FALSE ADVERTISING SCAM

2.0
by JB on Sep 16, 2021

Online ad was totally misleading FALSE ADVERTISING Lenny helped me he was cool.Test drive was cool. When it came time to negotiate they added 4-5k for taxes title and extra fees for some reason not sure why tax and title cost 4-5k extra but I wouldn’t trust the online ad prices very misleading. Ron was the one I talked to for pricing and it was terrible from 31.5k to 36k in person makes no sense.I’d rather take my money somewhere with honest pricing and reasonable negotiation. Don’t trust Ron. False advertising at its best.

Customer service 5.0 Buying process 1.0 Quality of repair 4.0 Overall facilities 3.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

DON'T DO IT

1.0
by Michelle Stanton on Aug 31, 2021

DO NOT UNDER ANY CIRCUMSTANCES BUY ANY CAR OR TRUCK FROM THIS PLACE . AND IF YOU DO YOU WILL REGRET IT. BETTER YET JUST MOVE ON.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Buying a car

5.0
by James Makle on Jun 14, 2021

I would like to thank National Auto of Waldorf for the professional service I received when buying a car kudos to TJ a salesman there young and entergetic, professional alos kudos to the Manager David thank youll for making my experience comfortable.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Jerry baugh

5.0
by Betty Elum on May 20, 2021

Jerry baugh sales person was excellent no hassle we told him what we wanted and we purchased vehicle will return if we ever need another vehicle

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

DO NOT USE THIS DEALERSHIP

1.0
by Jake on Feb 23, 2021

This place does not stand by their words or vehicles. They glued together the exhaust system, they used zip ties on the engine plates instead of bolts. They said they re did the breaks and they had not. Every bolt was either stripped of rusted. The list goes on and on. Then they work work with us to correct any of the things that said they were going to fix. DO NOT USE THIS DEALERSHIP. 5k later and we have no recourse due to MD laws. Don't trust the owners or Ben they are liars and talk outside of both sides of their mouth. Basically the double talk you. WORST EXPERIENCE EVER!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Don't buy a car from here

1.0
by WILLIAM GROSS on Jan 19, 2021

I bought a truck thats was a lemon 🍋. I call them 7 days after I got it told them I did not like it and wanted my money back they said give them a chance to make it right. I did and still was not right. I told them im bring the truck back they got the truck and I did not receive my down payment back. Everyone please don't get anything from them they are no good

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Not trueful

1.3
by Ms. LMH on Dec 31, 2020

This review is about the dishonesty of the dealership. They tell you one price about the vehicle and when it comes to purchasing the vehicle it’s another, be aware of the recondition fee $995 and delivery processing fee of $500 total of $1495. This is added to the price of the vehicle plus tax and tags. Why should you the customer eat that? Not Fare just beware..The manager would not budge so I’m taking my dollars else where.

Customer service 2.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Rodney and Mike

4.0
by Charles Shelton on Oct 05, 2020

Rodney the Sales Consultant and Mike Finance Manager made this purchase worth while. They did everything they said they would do and they got me an incredible APR rate; as well as, the car I was looking for. I cannot thank them enough because I need a car badly since my child wrecked my old one. National Motors is my dealership of choice and I will definitely do business with them again. Thanks Rodney, thanks Mike.

Customer service 5.0 Buying process 3.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

Don't do it

1.0
by Kay on Sep 26, 2020

I purchased a car in December 2019, there were a list of promised things to fix. It is September 2020, the items still aren't fixed. They never return phone calls. They claim they are ordering the part. When I show up on site they never have the part and are simply refusing to fix the items. I will be filing a complaint with the BBB and small claims court.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Poor customer service

1.0
by "Mesfin DC" on Sep 01, 2020

I never saw such a terrible dealership and will never see. Poor customer service, they are not acting like selling, they don't know what they are selling. When you ask some information regarding the car, they don't give you full information (they don't know it). Some of the buttons on fob key and the mechanical key doesn't work at all. I called them many times and they said they will call me back and never did it. Finally I brought the car to them and they checked it, and they said they are going to order a new key. I checked the 3 times and they said they will call when the key arrived....it's almost a month now, no body called. Don't waste your time and money, there're a plenty dealership with good customer service.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
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