Napoli Nissan | Page 4

Napoli Nissan Reviews

Ratings and reviews of Napoli Nissan are from Cars.com

• (5.0 out of 5.0)

  Extremely friendly, honest and knowledgable servic

  by Kylefirm123 from Milford, CT | September 08, 2015

  I went to Napoli Nissan with the intent of trading in my used car in the hopes of lowering my monthly car payment. I never thought I'd walk out with a brand new car for less than I was paying for my used vehicle. I received fast friendly service the entirety of my visit to Napoli Nissan. Not only were the Sales Reps and Sales managers friendly and knowledge but I felt they were up-front and honest about what vehilcle would suit be the best regarding my current financial situation. I give Napoli Nissan 5 stars and would gladly recommend them to friends and family or anyone who is looking to buy a new car at a fair and honest price.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Customer Service Sucks

  by Krish from Stamford, CT | September 06, 2015

  I have taken appointment at 3 PM with specific model. But by the time I reached (after driving nearly for 30 miles) there, they moved the care to another location which closed earlier than informed 4 PM. The way the manager responds Sucks no coordination between Customer relation and the staff inside the showroom.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Awesome service!

  by Sue and Orpheies peters from West haven ct. | June 12, 2015

  excellent service. My husband and I were very happy with Gus, he was very helpful with all the needs of the two new cars we purchased.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  The Worst !

  by Elvistcb from Brooklyn New York | April 11, 2015

  I was interested in a car that I saw online. I emailed this dealer, with my phone number but no one ever got back to me until 5 days later. The woman asked me what is stopping you from buying this car today ? So I told her I would like to see the car fax and if there was any type of warranty that comes with this car, 30 days ? etc. I also asked her if that was the best price for a cash deal. She couldn't tell me anything !!! I'm not sure if you have to pay for a car fax report and I'm not sure about the warranty or the price, she said but someone will get back to you. Now it's 3 days and no one is calling me back. So I call the dealer myself and get put on hold. As I'm on hold 2 different people pick up the line and then I'm disconnected. I then called back and was put on hold again ! A woman picks up and says I can't help you but I will transfer you to someone who can. Then finally a man picked up and I asked him about the car and was put on hold again. Then when he returned to the line, he says sorry the car was sold. This was the worst customer service I have ever experienced in my life. This dealer experience was so bad I thought it was a prank and I was going to be on TV !!!! If this was the last car dealership on earth, I would rather take a cab for the rest of my life, NEVER AGAIN !!!!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great Experience!!!

  by Liza Ziko from Milford, CT | February 26, 2015

  I have been trying to buy a car for close to a year. Considering I haven't taken the plunge for 30 years I felt a little insecure. I needed to find someone who would treat me and talk to me like their sister/wife/mother. I needed a personal touch since I also have three kids and I needed a safe car. From the minute I walked in to Napoli Nissan, Joe Napoli made me feel secure and any stress I had went out the window. Then I met Steve, one of his salesmen. Can I say I felt even more relief that I was in extremely good hands? I put my trust in both of them and let them guide me and they didn't steer me wrong. Pun intended. The sold me a completely safe car that I could drive in the toughest of weather and not have to worry. I love my car! The best thing though was that the experience was stress free. I no longer have to worry about where our next car is going to come from. I'm going home to Napoli Nissan. I'm going to go chat with Steve and Joe. No more worries no more stress. Thank you guys so MUCH!!! from the bottom of my heart for your care and that personal touch.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (2.0 out of 5.0)

  Service overpricing of replacement key

  by Kim and Joseph from Stratford / Manchester CT | November 08, 2014

  Had my car towed by AAA to Napoli and copy of the original key (no electronic chip) was provided. Upon finding out that the car was left at their used car lot by mistake, another call from the used car lot was received which acknowledged the limitations of the key provided and that they would move it to the proper location for service. Upon completion of service I would later learn that part of the charge was that they had no copy of the original key to cut from even though one was provided and returned to me after pickup.A call to service claimed ignorance of the other key being present even though they returned it to me. These keys cost a lot of money without being overcharged for the service. Although my last two cars were purchased there I'll look elsewhere in the future if this is what I can expect from followup service that was selected because of my past purchase there even though the location of the car was closer to another Nissan dealership.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Excellent

  by Lindsey from Milford, CT | July 09, 2014

  I truly had a great experience. Joe and Sam were very helpful with all of my needs in a new car. It was a very easy and pleasant process dealing with Napoli.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great Service

  by Thomas from Milford, CT | June 23, 2014

  I had no appt but car was having an issue. They got me in and fixed the car right away.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Building Technician

  by Rocco from Stratford, Ct. 06614 | June 20, 2014

  This is the 2nd car i purchased with Jeff and i find him most courteous and professional and i feel comfortable with how he goes above and beyond providing me with excellent services.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great service at Napoli

  by Kathleen from Napoli Nissan Milford, Connecticut | June 11, 2014

  It's all about the people. They're warm and kind and I feel like they are my family. I trust them and they always take good care of me.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
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Displaying 31 - 40 of 118 Reviews