Napoli Nissan | Page 3

Napoli Nissan Reviews

Ratings and reviews of Napoli Nissan are from Cars.com

• (4.0 out of 5.0)

  GOOD SERVICE

  by edwin from bridgeport, ct | January 08, 2016

  i went in looking for a dodge charger and when i arrived it was ready there for me all warmed up. i went in and i met with miguel who still seemed busy but said if i liked to get check out the car as i waited to go ahead. i went ahead and looked. 10 minutes later he comes out and we chatted for bit and he was very respectful and friendly surprisingly considering how most dealers are. after the testdrive we sat down and discuss the car. i had a car to trade in which i was going to end up upside down with the loan. even tho i ended up not getting the car because of issues with my trade in, miguel was still going above and beyond to take in my car and and give me agreat trade in price. i was love to do busines with this dealer again in the future

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Just don't waste your time or money!

  by Anonymously Upset from Connecticut | December 23, 2015

  I purchased my vehicle from Napoli back about a year and a half now, and let me tell you DO NOT deal with this place. They were initially good to me but when I started having issues with my vehicle is when the true colors began to arise. The sales department is ok. But of course they have to be since they want your business. The receptionist that I dealt with was flat out rude. Just ignored my presence until I forced her to acknowledge me. Even though I stood 2ft in front of her. Now to the worse part. The service department. The employees are extremely rude and act as if you're a bother to them. Like you just love having to wait 2.5 hrs for a car to be serviced. There is one young lady that was kind to me but the men in there are nothing short of jerks. When I call or would go in they were rude one young guy, he sits in the first or second desk is always giving people a hard time. And I have witnessed other customers lose their cool on employees before I knew why. They speak to you as if you have no common knowledge. I'm a female but I happen to know plenty about cars so when they would address me like I'm a total idiot it was very insulting. Funny thing is when I would ask to speak with a manager they would either keep talking until I got upset and demanded a manager or simply deny a manager being present. A totally discouraging and disgusting experience. Never again.

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  wouldn't go there for service anymore

  by David from New Haven, CT | December 21, 2015

  Sent my nissan rougue (year of 2009, only 35,000 mileage). They strongly suggested me to replace the front brake and may be the rotor as well. I went to other local auto garages with very good reputation and was told the front brake should be good for at least another 8,000 to 10,0000 miles. They always send you a coupon of oil change for very cheap price then will tell you need to replace this and that. Be careful!! They used to be good. Looks like they have some new repair service guys.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  great service

  by Carroll Hogan from Milford, CT | December 17, 2015

  Excellent service ! My salesman John Tripodi was terrific, and super helpful! I especially was grateful when he brought the car to my home for inspection because I had totaled my car, and was very distraught. I know of no other dealer who would do this !! I have recommended Napoli to quite a few people! Sincerely, Carroll Hogan

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  Gus Rosario best dealer sales ever...

  by Lou from Startford, ct | October 06, 2015

  I had a nice experience. Staff (Gus) very profesional, carrying and take his time to respond all of my questions. Overall satisfied with the experience.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  My son first car note

  by DMC from Bridgeport, CT | October 05, 2015

  Well, I thought even though it was a used car , but it was my son first time buying/financing a car and a college graduate maybe could of been a better deal, offer a incentives, something other than that it was a good.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  GREAT EXPERIENCE

  by Amyleigh336 from Fairfield, CT | October 02, 2015

  Had a great experience buying a used car at Napoli Nissan. Have bought many cars in my lifetime with varying degrees of satisfaction but this really was a great, low-pressure place to buy. Especially commend our sales consultant Andy Ayaya, what a great guy and he was extremely friendly. Would recommend.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Customer

  by Lou Pacelli from West Haven, Connecticut | September 26, 2015

  Hello; I just bought a car today, & the experience was an excellent one. Gus Rosario was my dealer rep., & he immediately sensed what I was looking for. I came in originally just to shop around & to see new cars. After I saw the prices, I did not want to spend that much. He showed me the used Rogue & just like that, I bought the car. It was easy, & before I knew it, I was driving off in my new car. The finance process was great & kudos to Lori for keeping me informed & I am a new customer.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Happy Customer!

  by Mike from Hamden, ct | September 23, 2015

  I was extremely happy with the car buying experience at Napoli. Gus was very courteous and knowledgeable about the vehicle I was interested in. The entire Napoli team was very professional and the whole purchase process was very smooth. I highly recommend them

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great service and staff

  by Sophia Tirado from New haven CT | September 12, 2015

  I bought 2 vehicles from Napoli and both times I have had great experiences! I told them what I was looking for and where I wanted my payments to be and no issue!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
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Displaying 21 - 30 of 118 Reviews