Napoli Nissan | Page 2

Napoli Nissan Reviews

Ratings and reviews of Napoli Nissan are from Cars.com

• (4.0 out of 5.0)

  Great service nice clean environment

  by patrice jenkins from Dorchester, MA | March 19, 2017

  Great place to go to if you want to lease a car. The staff is very friendly and my salesman Terrance was very informative made and sure I was happy with my purchase!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  100% satisfied

  by Happy customer from Milford , CT | January 31, 2017

  First time ever writing a review , but I felt it was necessary. When you purchase or lease a car satisfaction from start to finish is what we all want. From the owners, secretary's, salesman, finiance, and all the rest it was a real pleasure to purchase a car at NAPOLI NISSIAN. Special thanks to Scott Haverl and Mr. Taylor. If you a great deal in a great atmosphere go to NAPOLI NISSIAN!!!!! ¿¿

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Excellent service salesperson pat was awesome

  by Vittorio PALUMBO from TRUMBULL | January 26, 2017

  Everyone was polite and helpful excellent service salespeople are great

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great overall experience

  by GSpence from Milford Ct | January 19, 2017

  Awesome experience, great staff all around. I would recommend Napoli to anybody.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Follow up to free is not free

  by Bill A from Stratford CT | October 14, 2016

  Just to follow up still waiting for that phone call!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great service

  by Todd S from Milford ct | October 07, 2016

  I purchased multiple cars there and every time I had a great buying experience, I also service my cars there and I think the staff there is great.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Free is not free

  by Bill A from Stratford CT | October 05, 2016

  I purchased my 2008 Nissan Frontier about 5 years ago. The buying process was nothing short of nightmarish at which time I wrote my initial review. Before posting it the review was sent to Napoli and they contacted me. After several calls back and forth in order for me not to proceed with a negative review i was offered free lifetime oil changes. Up until last week everything was fine i went in had the oil changed and out the door i went. This time they hand me a bill for $37. claiming that the oil changes are free only if i had the recommended work performed.. Hopefully i don't run out of space. I dropped the truck off with a note to call me as i wanted to check the last time i had the tires rotated. Manny called me and said the tires are wearing perfectly, they still look new no need to rotate them. In the next breath he is telling me that the front shocks and struts should be changed and the rear shocks are leaking. I'm not a mechanic but i'm not a total idiot. All this can be done for about $1000 and as an additional kicker the brake fluid should be changed. I declined and he said it was fine only a recommendation there was no rush or safety issue. I pick up the truck and they hand me the bill which i refused to pay and advised them in the 5 years maybe 3 times a year i have never paid for my free lifetime oil change and i was not paying for this. They were not going to give me my keys. I demanded to see a manager, well of course all the managers were gone already so i said get one on the phone. They said they could not do that. I responded that they either get a manager on the phone or give me my keys. They eventually gave me my keys but said they could not give me any paper work which i could have cared less about.. The next day i get a followup call from Napoli asking how things went and I told the girl who called I was very unhappy again and felt they were pulling a fast one on me. She apologized and said she would have a manager or the service manager call me. 3 days later still waiting! I had my regular mechanic look at the shocks and struts and did not tell him what happened just to check them out. He said other than some surface rust on the rear shocks he didn't see any leaks and the front shocks and struts were fine.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Car Purchase

  by Yvette Hines from New Haven CT | April 28, 2016

  salesperson was great - everyone at the dealership was very helpful - facilities was clean

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Worst experience ever

  by Pransham from Milford, Connecticut | April 02, 2016

  I went to NEPOLI Nissan today and I think I spoiled my time, effort and mood. The sales person was pushy and was not even ready to explain the features of the car. On being asked what additional expenses and features I will have to see before buying he bluntly suggested TO GO TO WEBSITE ANS SEE FOR YOUR SELF. Despite of me telling him that I will like to compare prices with other dealers he pressured me about 6 times about making some payment. He was rude enough to not explain the features of the car again to my friend or to even write it down. He was not even ready to disclose the additional costs like for the splash guards, moon roof or bumper protector. When I told him that I would like cream interiors he was rude enough to say that Nissan does not make those and the car comes on only black interiors. Seems that he was selling me the same car which they have in the inventory without even making any changes. He was not even ready to give the breakdown of the premium version and features. I WOULD NEVER RECOMMEND NAPOLI NISSAN TO ANYONE.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great Customer Service

  by Wilgen from Bridgeport,CT | March 07, 2016

  I had a great experience purchasing my new car. Nazario was a wonderful rep and very attentive to my needs as a customer. I would highly recommend him to any of my friends. With his expertise I was able to drive out in a new nissan rouge with a great deal. Thank You for the womderful experience Napoli Nissan!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
PreviousNext
1234...12
Displaying 11 - 20 of 118 Reviews