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Napleton's Schaumburg Mazda | Page 4

110 W. Golf Rd Schaumburg, IL 60195

(3.8 out of 5) 128 Reviews
17756420191213135146

Your Family in the Car Business Since 1931

Call (847) 380-4963
Hours of Operation
Monday10:00 am-9:00 pm
Tuesday10:00 am-9:00 pm
Wednesday10:00 am-9:00 pm
Thursday10:00 am-9:00 pm
Friday10:00 am-7:00 pm
Saturday10:00 am-6:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-8:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-3:00 pm
SundayCLOSED

Napleton's Schaumburg Mazda Inventory

Napleton's Schaumburg Mazda Reviews

Ratings and reviews of Napleton's Schaumburg Mazda are from Cars.com

Overall
3.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Great car buying experience.
    by Cindy from IL | January 18, 2019

    I worked with Jose who was professional, patient and knowledgeable. Jose arranged for me to test drive a few different cars which helped make my decision easier. He worked with me to find a car and price to fit my needs. It’s been two weeks and I couldn’t be happier with my Mazda. :) I recommend Jose and Napleton Mazda.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Absolutely the worst dealership Schaumburg at le01
    by Will Neverbuy at Napleton from Schaumburg | January 15, 2019

    Ought a car from these useless people in 2011, in 2014 went back for another even know the service was horrible but the price was excellent so didn’t care about their lock of customer service skills from the sales manager to the porter who didn’t lean my new car the day of the purchase. But I never learned and went back there trying to purchase a new CX5, well this time no one helped us. We were there for over 20 minutes and couple of people said hello but kept on going. We end up at Schaumburg Toyota and left with a new vehicle in less than 2 hours. Shame on you Napleton. After so many years and the place still a poop hole. Will never ever go back to any Napleton dealership for anything. Stay away from this place. Can’t believe they are still business!!!!

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Amazing Customer Service
    by Alden G. from Chicago, Illinois | July 14, 2018

    I visited Napleton's Schaumburg Mazda based on a very appealing cars.com post of a Honda CRV. We were unsure of having to drive a hour to get there but the price and the way they followed up instantly after requesting more information made us feel more comfortable taking the drive there. Upon arrival we were instantly greeted by Jarek Muszkatel, who I want to point out is an excellent salesman and Jonathan Proano, the sales manager who also went above and beyond to make everything as smooth as possible. We inquired about the vehicle, and after inspecting it, it was exactly as described and exceeded our expectations. We took it out for a test drive with Jarek and as soon as we got in the car he have us tips on what to look for and what to listen for when drive testing a car, it was basically the same thing we were already looking at but coming from the salesman was more reassuring he even offered a longer test drive if we wanted more time to listen to the vehicle. We were already happy with how the car looked and how it drove and after visiting dealer after dealer we knew weren’t going to find better. The paperwork process was a breeze, there was a couple things we had to figure out but Jarek and Jonathan were very understanding and worked with us all the way through. I could not be happier with our purchase and highly recommend Napleton's Schaumburg Mazda.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service all around
    by ChiChicMac from Chicago, IL | March 11, 2018

    Sales, Finance and Service were so nice and customer service oriented. Nice change from most dealers. Would definitely recommend them or buy another car here

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Greg Kulaga
    by Greg Kulaga from Schaumburg IL | January 30, 2018

    Alberto and Brando were very helpful and easy to deal with. I recommend to come and see these guys, they will make your buying experience much better than expected.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Not impressed
    by snowwhite18 from Elgin, IL | January 08, 2018

    Sales manager did everything to get us through the door but once we were there the customer service / Sales was unsatisfactory. Car wasn’t clean that I was interested in. Salesman had no sales skills. I came very prepared to deal. Did my homework and knew what car was worth. They didn’t want to work with me. Needless to say we are off to another dealership that actually wants to sell a car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    First Mazda
    by Stan from Glenview | December 05, 2017

    I got my first Mazda from Kate at Napleton store in Schaumburg. Everything went smooth and easy. I came in ready for back and forth negotiation and hours of wait, and what happened is that Kate treated us super fair with the pricing and after we agreed on the sale price she went above and beyond to speed up the whole process. Kate was great and we will be back when our family will be on the market again.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Waste of time!
    by Rod from Dekalb IL | November 30, 2017

    Made an appointment to see a specific car, drove a hour and they tried to sell me another car. They couldn’t find the keys to the car I had an appointment to see. SMDH. Complete waste of my valuable time.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    New car buyer, happy customer
    by BrettP from Roselle, IL | November 29, 2017

    I recently bought my first (almost) new car here—a 2014 Mazda3 i Touring—and it was an easy, pleasant experience from the start. Marty Katz worked with me from the first test drive to putting the license plates on at the end. He made everything smooth and gave me friendly appointment reminders during a busy holiday week. The price was fair, and Marty even let me bring a mechanic to inspect the car. Even with two test drives, it all went well and fast. I also interacted with Jonathan, the sales manager, and Gilbert, another salesman, during my purchase, and they were very professional and accommodating, too. For a relatively new car buyer, it was simple to do business here and I love my car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great 1st Time Buyer Experience
    by poet427 from West Dundee, IL. | November 18, 2017

    Before working with Jeremy Roe I had only ever bought used cars from private sellers. I was very nervous to walking into the dealership only ever knowing the car salesman stereotype, but Jeremy along with his teammates Melissa and Skylar very quickly put me at ease. Listening to my needs, wants and budget, and showing me vehicles that met those needs. There was no pushing or rushing. They answered all of my questions and helped guide me to a car I now absolutely love!! They really made this experience an amazing one.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • Displaying 31 - 40 of 128 Reviews