Napleton Lincoln Blue Island

Napleton Lincoln Blue Island Reviews

Ratings and reviews of Napleton Lincoln Blue Island are from Cars.com

• (1.0 out of 5.0)

  Liars and Cheats

  by Michelle from Oak Forest, IL | April 28, 2020

  I was told that everything was replaced on my used vehicle before I purchased it in November 2019. I was crystal clear that buying an 8 year old Lexus RX350 was something I wasn’t comfortable with because of the age of the car. But, I was told by SCOTT time and time again the car is pretty much brand new including tires, battery, brakes and anything that could go bad and that the car was immaculate and taken care of by an elderly couple. MOST OF THAT WERE LIES. Within LESS than one week the tire light was on and the oil light. They agreed to change the oil and said it was an oversight and said that they were sorry. So, they never changed the oil before I left the lot and said the tire was because of the cold weather air. More lies. When I took the car in for the oil change the service man assured me that everything was in tip top shape and replaced because I asked him. He said he generated whatever multiple page report that he has to when he plugs the computer part of the car in and there were NO issues. So basically, I was happy because they did fix the oil issue and filled the tire. For 5 months now I’ve been dealing with a leaky tire. That I can manage. Today when trying to help my elderly parents during these crazy pandemic times, my car would not start after errands with one of my parents in the vehicle. It was the battery. Got the vehicle jumped and made calls to Napleton and was told the day the car drove off the lot, it was my responsibility and because there is nothing in writing for replacement of parts. OF COURSE THERE IS NO BECAUSE I WAS TOLD EVERYTHING WAS REPLACED AND UNDER WARRANTY FROM THE PART MANUFACTURER. I’m at NTB now as I write this to the tune of $248 for a tire repair and new battery. This is not a new battery. It’s decayed. Old. And from Auto Zone. Now I’ve been told the brakes are going to need to be replaced. Front and rear. I’ve put less than 2,000 miles on this vehicle in 5 months. I sent two people there to purchase cars. This is disheartening. Hopefully karma does the salesman Scott well who openly admitted he said things to make the sale.

  Customer Service
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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Poor response

  by Mark from Oak Forest | March 07, 2020

  I stop at the dealership and requested salesman to email me details on a particular car. I did not receive a email. I requested the same information for this car through cars.com. They said that I would be contacted soon. Again the dealership never contacted me. This was very disappointing since about 20 years ago my father had bought a vehicle from this dealership.

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Love this Dealership!

  by Shanee Hunter from Oak Lawn, IL | January 13, 2020

  I have purchased my second vehicle with this dealer and I am very happy with my purchase and service!

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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Nick from sales was awesome!

  by Voorhees from Steger | June 17, 2019

  Was looking for used car for a month at many locations and was wanting a MKZ as 1 of my top 5 I was thinking about getting. Dealer had 1 I called to check out. Able to get me #s on payments before I came in. Nick new I was OCD after dealing with me over the phone and accommodated all of my needs and had a beautiful machine. The finance staff was very helpful and got vehicle in monthly range I wanted. Walked away with a beautiful machine w/low miles in the price range I wanted with all the features I wanted. Pictures on dealer website were very good and accurate and pricing was very fair. No BS dealer with great staff and good quality machines.

  Customer Service
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Excellent experience

  by Cynthia Hall from Chicago, IL | May 03, 2018

  Excellent experience. The buying process was quick and easy. Everyone we dealt with was friendly. Very happy with my new vehicle.

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Lincoln MKZ

  by Carol Haw from Chicago, Il | March 18, 2018

  The salesman was very helpful and answered all my questions - showed me the car - I would recommend the dealership to my friends.

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Lincoln Navigator 2018

  by Sean Fullilove from Park forest, il | March 14, 2018

  Had a very excellent experience, with a excellent sales staff

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Napleton Lincoln in Blue Island

  by Lori P. from Hazel Crest, Il | March 14, 2018

  This was the easiest buying experience. I called about a 2017 MKC listed on the web. My salesman Jonathan couldn’t locate the car on line. So he search the lots until he found the exact vehicle I was looking for. I was the last customer of the night and every sales person offered some advice regarding my purchase. Great group to work with!

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Loyal place

  by NessaandJoe from Oak lawn | December 21, 2017

  I didnt buy the truck I wanted (2005), due to financing, and my challange credit. Nick, was kind, professional, easy going, and very helpful. Not just to sell me the car, Nick worked hard, and I can tell this is a loyal dealership, and my experience, is hard to find. Thumbs up on customer service!

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  The service department in Blue Island.

  by Sherry Whitmore from Chicago IL | September 22, 2017

  The Napleton service dept does outstanding work. Mike and Dennis always listen and answer my questions and explain what type of maintenance is required and why.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
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