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Napleton Autowerks River Oaks

1777 River Oaks Dr Calumet City, IL 60409

(4.8 out of 5) 179 Reviews
Dfc796bcffd5ed2c1599d4747ab80fd6

Buy with peace of mind. Most pre owned vehicles include a powertrain warranty. Some restrictions apply, call 866-412-1599 or email for details.

Call (708) 782-4902
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-7:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday8:00 am-4:00 pm
SundayCLOSED

Napleton Autowerks River Oaks Inventory

Napleton Autowerks River Oaks Reviews

Ratings and reviews of Napleton Autowerks River Oaks are from Cars.com

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Overall service was horrible
    by Unsatisfied customer from Chicago, il | April 30, 2021

    These people put me into a car and took me out of it less than a month later .. they harassed me on a new finance options once I left the dealership Which was absurd. I did everything these people asked me to do and they still literally gave up on me because of shortcomings on their end. Once I returned the vehicle the sale rep told me that “I should be Grateful that I was getting my down payment back” which also was beyond me . Once the deal reversed they started to have very poor customer service towards me . I’m still waiting on my $2000 refund from them . Steve in finance told m that my funds would be back into my account affective immediately . I have yet to receive my refund .

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Don’t buy a used car from here
    by Desiree from Dekalb il | April 30, 2021

    My car was in very bad shape within the second week of having it. Took a very long time to return my call, and was very rude

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Outstanding employees
    by Daisy Valdez from Chicago Illinois | March 23, 2021

    John Taylor the manager was great! All my family members buys here and we use the services department for our Ford and Lincoln vehicles. Best place never disappoints.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Chris
    by Chris from Chicago, IL | March 23, 2021

    Staff is prompt with appointments, courteous and welcoming. Great services and clean facility. The service department was very knowledgeable about services they offered as well.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Superb treatment
    by Arlene Perry from Dolton | March 22, 2021

    My sales person name is Andre very excellent sales person caring patient knowledgeable professional funny he is the best sales person I’ve had in a long time I wish I had the money to buy a car every week from him

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Andre
    by Andres from Richton Park, IL | March 22, 2021

    Salesman gave me different vehicle options that fit my monthly budget. I am very pleased with my vehicle. Service department is very accommodating for appointments.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Purchased the Lincoln
    by Barbara from Manhattan | March 22, 2021

    Experience was great. Nobody pushing for a sale, just provided great information so I could make an informed decision. Very happy with my choice. When ready I will return.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great staff!!
    by Angie333 from Chicago | March 22, 2021

    My buying process was fast and to the point!! Absolutely love my Lincoln!! My salesman was very knowledgeable and gave me options even though I have challenged credit.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Ms Schunita
    by Schunita from Chicago,il | January 11, 2020

    Made an appt to test drive a vehicle. Spoke with sales agent 3 times. She promised to have vehicle ready. When I got to the dealership the vehicle was snowed in and she had left for the day. It took an hour to get into the vehicle and get it started. No one knew about the features and functions of the vehicle. The 2nd sales agent asked if I had check stubs.... I considered that as racial profiling. Tried to return the vehicle but they would not take it back. I'm only giving a 1 star rating because I can't give a 0.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great services
    by John Ross from Calumet City, Illinois | March 14, 2019

    The staff was very kind and friendly. Great services and a clean facility.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
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