Napleton Autowerks Loves Park

Napleton Autowerks Loves Park Reviews

Ratings and reviews of Napleton Autowerks Loves Park are from Cars.com

• (5.0 out of 5.0)

  Excellent customer service

  by Allan Monge Jiménez from Chicago, Il | August 18, 2020

  Excellent customer service, Excellent customer service Excellent customer service Excellent customer service Excellent customer service Excellent customer service Excellent customer service Excellent customer service Excellent customer service

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great Experience!

  by Richard S from Harvard IL | April 30, 2020

  We had worked with Justin Reid in the past when purchasing a vehicle and were so pleased that we called him again for another one. Despite all the covid restrictions, our experience was great and we were extremely pleased with the way he handled our transaction. Business manager Jim Schaffer also made all the paperwork that is necessary go quickly and smoothly. We will definitely recommend this dealership to our friends.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Incredible experience!!

  by Jaclyn Jacobson from South beloit, il | February 29, 2020

  Amber made the process so easy. We were in a very tough situation as our car died yesterday. She worked through everything with the purchase and financing over the phone. When the financing was approved for a brand new car she came and picked us up. Jim in financing went above and beyond as well. We will never by a car from anywhere else!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Justin is AMAZING

  by JessicaK from Rockford | December 05, 2019

  Justin is great. got me everything I wanted and more at a fair price. He is knowledgeable and friendly. I will send all my friends and family to him. If you are looking for a luxury vehicle. He is the man

  Customer Service
  Quality of Repair
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  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Dishonest pricing $1,000 above advertised

  by Charles from Loves Park | September 06, 2019

  They had their vehicle priced $1,000 above advertised and called it a conditioning fee which I’ve never heard of and his dishonest . Do not buy from them .

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Email questions answered

  by DE from Thomson, IL | September 05, 2019

  I sent questions via email which were promptly answered included my requested additional photos. I am continuing to correspond with this dealer and hope to eventually make a purchase of a used high quality vehicle.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Do not buy a car from here period

  by Im calling a lawyer from Milwaukee | May 26, 2019

  I bought a car from here and less then 5 days it took a xxxx on me . I paid over 1,000 in repairs before I even made my first payment. They did not fix it for free now it’s still about a month and I have oil all over my driveway . The dudes are crooks . I mean this when I say it . I will tow there peice if xxxx infront off there business and protest how xxxxty there cars are .

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Thank you!!

  by Chante94 from Rockford, Illinois | May 05, 2019

  Just want to say Thank you to Justin Reid and Larry for helping me buy my first vehicle. The process was efficient and i appreciated the sincerity and helpfulness.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Excellent Service from Matt and Rob!

  by Kim Bednar from Rockford, IL | April 29, 2019

  Thank you, Matt and Rob, for making the process of buying a car so easy! Thank you, Matt, for explaining so patiently all the features of the car and showing the lane watch to me while driving. A Smart Car is a wonder to drive and behold! Love my red 2019 Honda Fit!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  New Honda Pilot

  by Bill Spencer from Rockford, Il | March 30, 2019

  John Yang was great! I picked up my new 2019 Honda Pilot today and the process was smooth, I would recommend John to all my friends and family.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
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