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Motor Werks Cadillac | Page 2

206 N Cook St Barrington, IL 60010

(4.4 out of 5) 45 Reviews
5250257

Motor Werks Cadillac / Welcome to the Circle

Call (847) 829-0157
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:00 am-7:00 pm
Tuesday7:00 am-7:00 pm
Wednesday7:00 am-7:00 pm
Thursday7:00 am-7:00 pm
Friday7:00 am-6:00 pm
Saturday7:00 am-4:00 pm
SundayCLOSED

Motor Werks Cadillac Inventory

Motor Werks Cadillac Reviews

Ratings and reviews of Motor Werks Cadillac are from Cars.com

Overall
4.4 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Excellent experience!
    by BONNIE HENRY from Elgin, IL | August 22, 2018

    Everything went exactly as planned in advance. Everyone was courteous and helpful.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    GREAT
    by john anderson from Mount Pleasant | May 01, 2018

    By far the easiest vehicle buying experience I have ever had. And I've worked in various different dealers since 1996. I would highly recommend this dealership to anyone!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    James Colella is a great sales rep!
    by Akappas from Winfield, IL | February 06, 2018

    James Colella was exceptional throughout the entire car buying experience. He was very attentive and responded timely to every request. His customer service skills were the best in the business. He is the reason I bought from this dealership and would highly recommend him and Motor Werks!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Chuck
    by Tony from Hoffman Estates Illinois | January 30, 2018

    Chuck at motor Werks was awesome. Very nice dealership. Everyone I worked with was great. I would go again if I need a car in the future.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Ms. Allena
    by Allena Vege from Huntley | October 17, 2017

    Extremely poor service! I was looking to turn in my leased 2016 SRX because I had received a mailer about the great incentives they were having along with early lease termination. I had also brought along a friend who had worked in the car business for over 30 years and had actually worked with the finance manger, John Kyriakopoulos The original sales person was not at this dealership so Bill Heussner took me out for a test drive. When we got back and questions were asked, no answers were given, he went into the finance manager and a ridiculous offer was presented to us. Again, my friend asked very specific questions which were never answered. Bill never went in to try to renegotiate the price and John never came out of his office to discuss the offer with us. I would not recommend this dealership after the way I was treated as a returning customer.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Bad experience
    by Damir from Bartlett | June 06, 2017

    I call regarding some use car and sales person Domian told me car is available and when I did application on line he said car was sold. Purpose of my call is to don't waste time but he still didn't check is it car available or not

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great Experience
    by Anthony Wilson from Memphis, Tn | May 12, 2017

    This is the very first time I have purchased a car over the internet. I worked with Edward Collins who was just great. I received the best service with all my question answered. More car dealer ships should be like this. Also thanks to Justin in the finance department.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    boss man
    by peter from wood dale, IL | April 13, 2017

    Overall great dealership but don't budge too much on prices.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Best Cadillac Service Period.
    by Demetrios from Chicago, IL 60610 | January 19, 2017

    Motor Werks Cadillac is the only Cadillac Dealership that has provided me with consistent excellent service and maintenance for my 2014 XTS Livery Edition sedan. Ross, the Service Advisor is the best, he is always consistent with appointments, parts, and scheduling; also, the paperwork is processed quickly without having to wait forever. Doug the Service Manager is always there to make sure warranty issues are covered, and it all works well. Tim the Mechanic is the Best, whatever he repairs is done right the first time and he is great at diagnosing problem. Tim replaced my Magnetic ride Strut. I have no relation to this dealership or the people there, but it's true they are the best. If you want it done right, go to Cadillac Motor Werks! Thank you, Demetrios

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    I had faith in them!
    by Jessica Johnson from Crystal Lake, Il | November 21, 2016

    I had faith in them! Walked into this dealership one sunny afternoon, in hopes they would be able to help me land my dream car given some past financial hurdles I recently crossed over. I was greeted with smiles, great customer service, and a great salesman Bill. I was provided with all the necessities needed to make my car experience truly stress free. I was approved in no time and was given the keys to my 2012 Audi A7. The very next day as I was driving the car I noticed "Service Due" flashing as I started the car up. Puzzled because I was told that all cars are ran through rigorous testing and certification, I reached out to Bill who assured me they would handle it upon me receiving my front plate bracket (which was not on the car, and is a requirement in Illinois). Welp months later after my calls, voicemails, text messages absolutely NO ONE has reached out to me. In that timeframe the engine line has come on and off, the undercarriage cover has come down, it appears the previous owners may have cracked it while jacking it up, and no front plate bracket. I literally have my license plates on zip ties to avoid a ticket in Chicago. I'll admit based upon my in-house buying experience I thought I had a dealer for life, but the after buying experience and follow up has been horrid. Buyer Beware with used cars here!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • Displaying 11 - 20 of 45 Reviews