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Motor Werks Cadillac

206 N Cook St Barrington, IL 60010

(4.4 out of 5) 45 Reviews
5250257

Motor Werks Cadillac / Welcome to the Circle

Call (847) 829-0121
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:00 am-7:00 pm
Tuesday7:00 am-7:00 pm
Wednesday7:00 am-7:00 pm
Thursday7:00 am-7:00 pm
Friday7:00 am-6:00 pm
Saturday7:00 am-4:00 pm
SundayCLOSED

Motor Werks Cadillac Inventory

Motor Werks Cadillac Reviews

Ratings and reviews of Motor Werks Cadillac are from Cars.com

Overall
4.4 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Excellent service department experience
    by Ross from Barrington, Illinois | July 21, 2020

    Excellent no hassle loaner Very professional service Easy access to service department Followed safety guidelines Excellent no hassle loaner Very professional service Easy access to service department Followed safety guidelines

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great
    by Adam and Ross from Barrington | July 06, 2020

    The service managers at motowerks are the best . Adam and Ross are the reason I would buy another Cadillac at motor Werks . The service techs have always performed excellent service and repairs. I give both groups 5 stars .

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Exceptionally frustrating experience
    by Brad from Kansas City, MO | January 06, 2020

    Abysmal customer service at this dealership, Cadillac should be embarrassed to have it’s brand on the building. From the top down, there was virtually no semblance of actual customer service. I was an out of state buyer and dealt directly with the used car sales manager. Prior to arriving, I provided copies of all necessary paperwork and information, and repeatedly advised we had a long drive home and didn’t want to spend much time at the dealership. When we arrived, we were treated like we just walked in off the street. Nothing at all had been done to prepare for us or for the sale. Which meant we spent an inordinate amount of time at the dealer (nothing happens fast here, and there is zero sense of urgency from anyone). Further, the dealer forces its customers to use a third party car registration service, called ATC, to pay sales tax and register the car. Despite what the dealer will tell you, this isn’t required by law (at least not for most out of state buyers). And ATC not only over-collects sales tax (something not even the GM of the dealership cares about, despite being shown direct evidence that they were collecting $600 too much), ATC preemptively charges late fees for registration, indicating they know they’re not going to register the car in a timely manner. When I raised these issues with the finance manager (Jon), I was met with contempt and a raised voice, a great way to treat a customer. I had questioned the sales tax and registration fee issue with both Jon and the used car sales manager prior to my arrival, but my questions were ignored and never answered. Overall, I found virtually everyone at the dealership to be some combination of incompetent, unresponsive and totally uncaring. Would never do business with them again. Also, note that they require all customers to sign binding arbitration agreements. That said, the car itself was nice and was as-advertised. And the salesman who (sort of) helped us, Jim, was at least nice and polite.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Mary Barra is camSHAFTING Cadillac owners.
    by Jack from Barrington,Il. | April 02, 2019

    Excellent experience across the board but the service staff represented our interests against General Motors to resolve the problem of the engine in our $90,000.00 Escalade that failed at 83,000 miles after forty-one oil changes. The repair estimate was $5,700.00. The service staff, Adam Weller, Ross Wear and Marty Sawicki negotiated in our behalf and arrived at a settlement that I only agreed to pay because of their efforts.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Cadillac in Barrington
    by kcozz21 from Buffalo Grove, IL | March 28, 2019

    This is a very nice dealership. It is a bit of a drive to get there. The grounds are clean and well-kept. The salespeople are friendly.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Service
    by Steven Sintetas from Long grove, illinois | March 20, 2019

    Excellent service Adam is examplary explained services clearly . Educated me not tried to sell me. Extrodinary at dealerships these days. Educating instead of a hard sell

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Harassing phone calls
    by Tara Samuels from Grayslake, IL | March 13, 2019

    After calling one time about a price inquiry, their salesman Rick Robe has contacted me 41 times. I have asked the general manager John Kyriakopoulos via email in January to have the calls stopped and they have still continued almost daily. Not only did I never get a response from him but the calls continued. If you want to be harassed this would be the best dealership to go to.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Car owner
    by Scott Kennebeck from Mchenry,IL | February 26, 2019

    Have bought from dealership for over 15 years and has been top notch service Last 2 times vehicle has not been repaired and returned to me same issue not resolved.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Very Pleasant Experience
    by sportsfancubbies16 from Chicago, IL | February 13, 2019

    Very friendly, positive experience. Yeah it takes time to buy a car, but they got me in and out in a reasonable period of time. Always offering beverages and always being polite and professional. I recommend Dealership.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    2016 SRX4
    by Dennis A Sandblom from Naples, Florida | November 09, 2018

    As usual I was in and out in the time I was told. Everyone goes out of their way to help you

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
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