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MINI of Knoxville

10665 Parkside Dr Knoxville, TN 37922

(4.3 out of 5) 34 Reviews
203314

MINI of Knoxville is one of the premier MINI dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. We are part of the Grayson Auto Group that has served Knoxville, TN since 1978. FOR MORE INFORMATION OR TO SCHEDULE A TEST DRIVE PLEASE CONTACT Mini of Knoxville @ 877-457-9723

Call (865) 225-6190
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-5:00 pm
SundayCLOSED

MINI of Knoxville Inventory

MINI of Knoxville Reviews

Ratings and reviews of MINI of Knoxville are from Cars.com

Overall
4.3 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    WORST CAR BUYING EXPERIENCE EVER!!!!!!!!
    by Disappointed from Charlotte, NC | June 04, 2020

    If I could give this dealer zero stars, I would. This place is absolute trash. I bought a 2019 MINI JCW from them, I was assured by the salesman that everything had been gone through and everything was taken care of on the car. Since I purchased during COVID-19 and don't live in Knoxville, they met me half way in Asheville. On my drive home, I could tell the alignment was off, so I took it to a local alignment shop when I got home, the day after the car was brought to me. The shop put the car on the lift and could see there was grease and oil all over the place on the driver side front wheel well. They also noticed oil and grease all over the rear wheel. That makes sense because MINI of Knoxville put new tires on the wheels and then mounted them in different positions before it was delivered. I then took the car to Hendrick MINI, great dealership in every single way, they put it up on the lift and could see that the axle boot was damaged and had been for a while and the brake pads needed replacement. Remember, MINI of Knoxville had said they went through the entire car. It IS NOT POSSIBLE that MINI of Knoxville went through the car because of all of these issues. Lastly, when I looked closer, I had paint missing on the driver side door, chips everywhere. MINI of Knoxville is an absolute joke of a car dealership. I am going to be sending a letter to MINI because they should not be allowed to associate with the MINI brand. I have tried calling multiple times, I have left messages, not a single response from anyone. They are scammers, DO NOT BUY CARS FROM MINI OF KNOXVILLE!

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Deb Houston
    by Deb Houston from Crossville | October 14, 2019

    Chris and Aaron were fantastic to work with and so helpful in helping me get the best deal possible for my first MINI. Every detail of the car was explained by Chris, so that I had no questions afterwards. And Aaron was so much fun to work with, making the financial aspect less stressful than it normally is. I really enjoyed working with them both...thank you guys!!!

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great team!
    by Justin from Knoxville, Tennessee | February 14, 2019

    Great group of people. My sales person was helpful the whole process. Would definitely recommend buying a MINI and definitely recommend buying your MINI from The team at MINI of knoxville

    Customer Service
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Good Service
    by T Wal from Knoxville, Tn | October 02, 2018

    Have been a customer for years. They are better with helping you get what you need or want then most places I've been. My parents just got helped into a vehicle. Brandon and Austin thanks for the good work.

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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Must have had my stupid hat on
    by phil cincotta from greenback, tn | September 25, 2018

    I was looking for a convertible with an automatic transmission and traded my 07 mustang gt stick for an 04 bmw 330ci. The Mustang was newer with 30,000 fewer miles on it. I was given a lowball trade because, supposedly, Ford didn't yet have a fix for the Takata airbag issue and the BMW was $8,500. I said I wanted to have a mechanic check it out first but they said they would give me a $1500 maintenance agreement for free if I didn't. I was dumb enough to say OK. It turns out that, unlike every other dealer I ever dealt with, they apparently do not check out a car before they put it on the lot. At least, that's what they told me, saying they just changed the oil. During the next 5,000 miles, I've had to put $7,000 in repairs into the car. I cashed in the maintenance agreement (which I was later told they give to everyone anyway), since upon inspection, it really only covered engine or transmission failure. A traditional 30 day, 3,000 mile dealer warranty would have been much better. Perhaps the only person who got a good deal would be whoever bought my Mustang for significantly more money basically as soon as it went on the lot. I did respond to a survey from Grayson, told them all about this and never heard from them. I will never, ever do business with these people or Grayson again.

    Customer Service
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Worst customer service ever
    by Disappointed former Mini owner from Knoxville, TN | September 22, 2018

    Why would you ever hire a person like Cameron Hanson??? I've never been treated so badly by such an ignorant salesman ever. This dealership really needs to run background checks and vet their employees. Any reputable dealership would never hire such a person to work for them.

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Housewife- retired
    by Gail & Fred Smith from Knoxville, TN 37922 | October 17, 2017

    I had a pleasant experience with Grayson Mini Store yesterday. Our Salesman, Cameron Henson was one of the best I have ever dealt with. Very professional, knowledgeable of mini cars and very polite to us. Went the extra step to find information we wanted and was helpful in every way. We learned he had only been with Grayson two weeks. We say keep him....a real asset to your dealership. The world needs more young professionals like him! He also followed up with a call regarding a service call this morning as he said he would. A very nice young man!

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Service
    by Stephanie from Asheville, NC | March 09, 2016

    Great Service. Got the car I wanted at a fair price with a great maintenance plan and Warranty. Rick Culotta was great to work with.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Enjoyable Car Buying Experience
    by Impressed from Knoxville, TN | December 13, 2015

    We were in a bind, stressed and had to get a car for the household. At Mini of Knoxville we had a great experience with Tim Marsee. He was honest and straight forward. We never felt like we were being pressured or manipulated. The financing department was equally helpful and respectful. Definitely not the stereotypical car salesman experience. Would look forward to going back there for our next vehicle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Amazing staff and atmosphere - quality vehicles!
    by Zach from Knoxville, TN | July 13, 2015

    After spending weeks looking for the right car, my friend suggested that I go to Mini Cooper of Knoxville. In a few hours I drove home in the car of my dreams and have peace of mind with the certified pre-owned warranty that is complimentary of any mini vehicle at this location. The staff is friendly and exceptionally honest. I Recommend Mini Cooper of Knoxville to anyone looking for a straightforward. fair, and FUN experience. They will even fill up your tank!!! :)

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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