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Metro Lexus

13600 Brookpark Rd Cleveland, OH 44135

(4.9 out of 5) 82 Reviews
65173eeebd4b33ac5877334538eb00ce

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

Call (216) 539-9138
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-5:00 pm
SundayCLOSED
Monday7:00 am-6:30 pm
Tuesday7:00 am-6:30 pm
Wednesday7:00 am-6:30 pm
Thursday7:00 am-6:30 pm
Friday7:00 am-6:00 pm
Saturday8:00 am-4:00 pm
SundayCLOSED

Metro Lexus Inventory

Metro Lexus Reviews

Ratings and reviews of Metro Lexus are from Cars.com

Overall
4.9 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Great experience at Metro Lexus
    by Skylar Lippiatt from Westlake, Ohio | May 28, 2021

    As always, Kevin McGuire made getting our new car so easy and presented a great deal. Jannelle Giacomo was very efficient with completing the leasing contract and answered all our questions. Skylar Lippiatt was exceptional in setting up our technology in the car and teaching us some new tricks in using it.

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Metro Lexus
    by Colin, Skylar from Brook Park Ohio | May 11, 2021

    One of the best car buying experiences I've ever had both personable and professional Staffing I've ever seen. Colin, and Skyler led the team. Soon as you walked in the door the receptionist welcome to you like you belong there, very warm and friendly and giving you immediate attention. The hardest thing why so many beautiful selections. Thank you Metro Lexus

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Marilyn
    by Skyler Lippiatt from Cleveland, Ohio | May 03, 2021

    My experience with both sales department and technology went smooth and professional. I was very pleased to say the least and would definately recommend Metro Lexus.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    I don't have one
    by Dave/service. Skyler/sales from Cleveland,Ohio | March 10, 2021

    I took my car in without an appointment it was an emergency Dave took it and help me right away he was wonderful. Then I went to ask if someone could help me sync my phone Skyler Lippiant was within hearing, in 4 minutes everything was finished she was so pleasant easy to work with and very informative.

    Customer Service
    Quality of Repair
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    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Dishonest
    by Dannyboy from Grosse Pointe Shores, MI | September 09, 2020

    I made two trips from out of state. Felt pretty good about the dealership. Called me with the perfect pre owned RX. Plenty of pictures. Misled on the trim and felt we had resolved my concerns. We make our second trip from Detroit expecting a beautiful pre owned RX. The newbie salesman promised to exceed my expectations. What a joke. The car was not detailed. It drove like a tank due to the wheels/tires. Put it on a hoist and saw a 12” wide dent in the lower part of the drivers side door. Clearly the car was not inspected. Received no apology from the the salesman and a very surprised response from management. Would suggest you think long and hard about doing business with this dealership. What is surprising is that a multi million dollar operation would screw around with their customer. Buyer beware!!

    Customer Service
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Car of my dreams
    by Najla Abukhaled from Kent ohio | July 04, 2020

    Hands down, best customer service from my sales man Sam Marawan. He listen to exactly what I wanted, and made it work. I highly recommend for anyone looking for five star service with professional sales, Sam is your man. Metro Lexus will not disappoint you with their beautiful showroom! THANK YOU AGAIN SAM

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent Service
    by Frank from Cleveland, Ohio | June 06, 2018

    Terry Ramey is wonderful ! She reached out to me six months before my lease is up for a meet and greet. When I arrived she greeted me and offered me coffee, we sat down and talked like we were old friends. I test drove two vehicles and there was no pressure to make a decision today. If you want excellent service without the rush ask for Terry !!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great Service!
    by Bethany White from Avon Lake Oh | April 03, 2018

    This was my first time at Metro Lexus and let me just say that the place is beautiful and the people there are so nice! Victor and Denae made my experience great! Victor was very helpful if i had or still have any questions. Plus Denae Jones, she will take great care of you in your financing part. You wouldn’t have anything to worry about, she’s great at her job and very professional and nice.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Love this particular dealer shop!!
    by Harvey Hoshi from Canton OH | November 15, 2017

    Who would’ve thought that I would go to a Lexus dealer to buy a used car. My impression of the place was impressive. The staff was very friendly, and there was a variety of facilities including a cafe, and dog treats too!! Next time I go back, I might just get myself a brand new Lexus!! Victor was very professional. The service was fantastic. He even went out of his way to send me a video clip of the car I was interested in. I strongly recommend this dealer shop.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    The staff couldn't be better at Metro Lexus
    by Kelly Wilms from Vermilion, Ohio | October 12, 2017

    I bought a IS F sport 2017 about a week and and half ago. Everyone I dealt with at the Metro Lexus dealership was more than pleasant to deal with. My first sales rep I met and worked with day one was James Neff. He was extremely detailed and thorough. Unfortunately, he wasn't there when I went back to do a test drive. I however, was fortunate to have a second fabulous sales rep. That rep was Karen Mason. She had excellent communication skills, enthusiasm, great organization skills and was a good listener. She not only was my sales contact, but we were able to become friends. Her boss Micheal Gleydura was also very friendly yet professional. He was very kind during the process knowing that I spent a lot of time there and researching what car I wanted he made sure he did his best to throw in a little extras show appreciation. Overall, I really would recommend this dealership and the staff is worked with to anyone. One more person I want to recognize, but I couldn't find her business card was the lady that helped me with the lease agreement and financial part. She was on top of her game and very friendly as well. Great job Metro Lexus!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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