Mercedes-Benz of West Chester

Mercedes-Benz of West Chester Reviews

Ratings and reviews of Mercedes-Benz of West Chester are from Cars.com

• (5.0 out of 5.0)

  Outstanding and Quick Service!

  by Katherine Martini from Stafford, VA | April 17, 2021

  I went to Mercedes Benz and Lynne was absolutely fantastic. Not only did she make the buying process super easy, she was also very quick and efficient. I also appreciated the outstanding customer service of meeting me with my new car and reviewing the features in detail. I could not be happier. Lynne is the absolute best!!!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  PA State Inspection

  by Grace S. from West Chester, PA | March 25, 2021

  I was randomly assigned to Danielle. She was professional and knowledgeable. She provided excellent service and represents Mercedes of West Chester well. I will surely request to work with her again. The service was excellent and most importantly my PA inspection stickers are perfectly placed and straight.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Paul is the best!

  by Janice with the red Benz. from Philadelphia, Pa. | March 02, 2021

  Paul Graziano has been my Service Manager for years at Mercedes Benz of West Chester. I am completely confident with him resolving any issues I have with my car. He is not only very professional but personal and approachable. How did I get so lucky!!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Exceptional purchase experience

  by Paul J from Linwood, NJ | March 01, 2021

  The sales manager Steve and finance lease manager Ed, made my lease experience exceptional not only by providing competitive pricing, but with a superb delivery process without the hassle of high pressure sales tactics. I have been buying and leasing vehicles for over 40 years and this has been the best dealership experience I have ever had. Hats off to MB of West Chester staff.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Service at Mercedes Benz of West Chester

  by Rej Thomas from Newtown Square,PA | March 01, 2021

  Awesome experience! Marissa Lamparelli was courteous, very helpful and kept me well informed of the process at every step of the way. I would definitely go back to her for any further service requirements at that branch

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  A class

  by Benz A220 from Pittsburgh | March 24, 2020

  I got brand new A class from West Chester on feb 22 2020. This dealership is by far the best I have been to and dealt with. Pappas and Reimel my salesmen and Steve the sales manager are both honest, patient and caring. They give you the best possible deal they can and do not hold back. I cannot recommend this dealership enough. I live in Pittsburgh and drove four hours to get to them because they are so professional. The customer service is five stars and so are the deals. DO NOT HESITATE TO TRY THIS DEALERSHIP THEY ARE AMAZING!!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  This dealership is by far the best I have been to

  by KM from Asbury Park, NJ | January 29, 2019

  This dealership is by far the best I have been to and dealt with. Bob, my salesman and Steve the sales manager are both honest, patient and caring. They give you the best possible deal they can and do not hold back. I cannot recommend this dealership enough. I live in NJ and drive two hours to get to them because they are so profession. The customer service is five stars and so are the deals. DO NOT HESITATE TO TRY THIS DEALERSHIP THEY ARE AMAZING!!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Car Fanatic

  by Luis from Avondale, PA | August 21, 2017

  Although I was hesitant to visit a dealership in person, from the moment i stepped in to the MB of West Chester showroom, the experience was very positive. I was greeted by Greg Roth from sales. He was patient and made sure I had all the information needed to make the right decision. Everybody in the dealership was very accommodating i.e. Sales manager, General Manager, etc. In summary, awesome experience overall. I will definitely highly recommend this dealership!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  "Horrendous"

  by Not happy from PA | July 03, 2017

  "Horrendous" is an understatement when it come to their service department. I would not be in business if I treated my customers the way I have been treated here. Matt D the Sprinter Service Adviser either has a "I'm too good" chip on his shoulder or he hates his job. He has no respect or concern for a business owners needs of timely communication and prompt service. Before I had my company Sprinter towed in I confirmed with him that 1) they would work on it and 2) they had time. Two and a half days and three messages to Matt D and he finally returns my call late on Friday with no information. Monday he calls to tell me what is wrong. Parts are overnighted for Tuesday. My team picked up truck on Wed and nearly $3000.00 later only to have engine warning lights come on and the truck not able to go over 35mph on the way back to company. After notifying Matt D he says he cannot look at it until the following Wed. Once again the Friday after @ 2:30pm I get a call that the Tech will look at it on Saturday. So it sat for three days plus the three to get it back in after initial repair. Monday @ 2:20pm Matt D calls to tell me it needs another $1000.00 to fix. I took it the next day without repair and had another shop fix their incompetence for half of what they quoted the same day. Still don't know if it needed the original work. It is not the money it is the absolute contemptible attitude you get from this guy. Maybe it is the company culture? CUSTOMER BEWARE..

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great Dealer All Around

  by Kelli Owen from Glenmoore, PA | December 16, 2016

  Angelo Perone is a true professional! All 10's to you buddy!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
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