Mercedes-Benz of West Chester

Mercedes-Benz of West Chester Reviews

Ratings and reviews of Mercedes-Benz of West Chester are from Cars.com

• (5.0 out of 5.0)

  A class

  by Benz A220 from Pittsburgh | March 24, 2020

  I got brand new A class from West Chester on feb 22 2020. This dealership is by far the best I have been to and dealt with. Pappas and Reimel my salesmen and Steve the sales manager are both honest, patient and caring. They give you the best possible deal they can and do not hold back. I cannot recommend this dealership enough. I live in Pittsburgh and drove four hours to get to them because they are so professional. The customer service is five stars and so are the deals. DO NOT HESITATE TO TRY THIS DEALERSHIP THEY ARE AMAZING!!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  This dealership is by far the best I have been to

  by KM from Asbury Park, NJ | January 29, 2019

  This dealership is by far the best I have been to and dealt with. Bob, my salesman and Steve the sales manager are both honest, patient and caring. They give you the best possible deal they can and do not hold back. I cannot recommend this dealership enough. I live in NJ and drive two hours to get to them because they are so profession. The customer service is five stars and so are the deals. DO NOT HESITATE TO TRY THIS DEALERSHIP THEY ARE AMAZING!!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Car Fanatic

  by Luis from Avondale, PA | August 21, 2017

  Although I was hesitant to visit a dealership in person, from the moment i stepped in to the MB of West Chester showroom, the experience was very positive. I was greeted by Greg Roth from sales. He was patient and made sure I had all the information needed to make the right decision. Everybody in the dealership was very accommodating i.e. Sales manager, General Manager, etc. In summary, awesome experience overall. I will definitely highly recommend this dealership!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  "Horrendous"

  by Not happy from PA | July 03, 2017

  "Horrendous" is an understatement when it come to their service department. I would not be in business if I treated my customers the way I have been treated here. Matt D the Sprinter Service Adviser either has a "I'm too good" chip on his shoulder or he hates his job. He has no respect or concern for a business owners needs of timely communication and prompt service. Before I had my company Sprinter towed in I confirmed with him that 1) they would work on it and 2) they had time. Two and a half days and three messages to Matt D and he finally returns my call late on Friday with no information. Monday he calls to tell me what is wrong. Parts are overnighted for Tuesday. My team picked up truck on Wed and nearly $3000.00 later only to have engine warning lights come on and the truck not able to go over 35mph on the way back to company. After notifying Matt D he says he cannot look at it until the following Wed. Once again the Friday after @ 2:30pm I get a call that the Tech will look at it on Saturday. So it sat for three days plus the three to get it back in after initial repair. Monday @ 2:20pm Matt D calls to tell me it needs another $1000.00 to fix. I took it the next day without repair and had another shop fix their incompetence for half of what they quoted the same day. Still don't know if it needed the original work. It is not the money it is the absolute contemptible attitude you get from this guy. Maybe it is the company culture? CUSTOMER BEWARE..

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great Dealer All Around

  by Kelli Owen from Glenmoore, PA | December 16, 2016

  Angelo Perone is a true professional! All 10's to you buddy!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  Used car

  by Soopirsport from Philly | September 19, 2016

  Used sales rep was polite and accommodating. Facility is top notch

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great service! First class experience

  by J from West Chester | February 02, 2015

  I was in the market for a new car. I was told by a family member to try Mercedes of West Chester. Great experience. The sales staff was friendly and made me feel like a guest rather than a customer. The showroom was very busy and I can see why. Keep up the good work MB of West Chester. You have a customer for life!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Lousy service experience

  by Won't be back...that's for sure. from Cherry Hill, NJ | September 25, 2014

  My wife and I dropped our Mercedes ML450 off for a routine oil change and tire rotation at around 9:30 am and were told "they'd call us as soon as it was ready." We spent the day meandering about West Chester as we were visiting with friends who were kind enough to pick us up from the dealership and show us around the historic center of town. At around 6:00 pm I began to wonder what was taking so long for a basic oil change and tire rotation so I called the dealership. "Oh it's just coming out now sir...come on in and get it." We had our friends drop us off only to find that the car wasn't actually ready, and had a number of service issues that weren't brought to our attention until we arrived back at the dealership. I was very upset having been made to wait all day, call to confirm it was ready on my own, and then come to find that I was lied to and the vehicle wasn't really ready but they were ready to sell us on services we had no interest in having performed. I'll stick to my local dealership thanks...avoid this disappointment. Don't expect a call when your car is ready either...they're too busy selling folks on additional service their vehicles likely don't even need.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  mr. david kudish

  by dkripper from newark, de | March 14, 2014

  great experience in buying & courteousness of whole facility & of Faz

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great experience. Highly recommend.

  by Bryan from Baltimore, MD | September 17, 2013

  I drove 60 miles to another state to purchase a used vehicle, sight unseen, at Mercedes-Benz of West Chester. Mike McMahon was great to deal with and went above & beyond to make it happen. The facilities were excellent and everyone we met were very professional. I highly recommend them.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
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