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Mercedes-Benz Of Tacoma

1701 Alexander Ave E Ste C Fife, WA 98424

(4.9 out of 5) 634 Reviews
26708

Buy with Confidence - it's the Larson Difference / Serving our Community since 1953

Call (888) 821-2033
Hours of Operation
Monday9:00 am-6:00 pm
Tuesday9:00 am-6:00 pm
Wednesday9:00 am-6:00 pm
Thursday9:00 am-6:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-6:00 pm
Sunday10:00 am-6:00 pm
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-5:00 pm
SundayCLOSED

Mercedes-Benz Of Tacoma Inventory

Mercedes-Benz Of Tacoma Reviews

Ratings and reviews of Mercedes-Benz Of Tacoma are from Cars.com

Overall
4.9 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Highly recommend
    by GWangi from Seattle, WA | November 23, 2020

    Seamless transaction from start to finish! Thanks for making great deal for our family, Chris! Ask for Chris Lee when you looking for Mercedes! No pressure sale, find what you need and making a great deal! 11/10 from me!!!!!

    Customer Service
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Poor Buying Experience!
    by Owners from Tacoma, WA | February 17, 2020

    My 76-year-old mother has loved Mercedes her entire life, and has owned several over the years. Years ago, she went to Mercedes-Benz of Tacoma (1701 Alexander Avenue E, Ste. C Fife, WA 98424) to purchase her Mercedes SUV. Recently it has had some issues so she has taken it to this location to be serviced multiple times. Even though she has dished out thousands of dollars to them, her engine light keeps coming on. She recently went back to talk to them again about the issues, and they convinced her to trade in her current Mercedes SUV for a new model because according to them her current one would continue to have reoccurring problems. After hours of negotiating, she decided to purchase a new vehicle from them. However, before they delivered the vehicle, they found something wrong with the rear camera on the white SUV she purchased. She told them she wanted a vehicle that didn't have any issues. They said they didn’t have any other white models in the state and would have to bring one from Oregon. However, they did have the same model on the lot in black and they could exchange it out. She really wanted the white one, but reluctantly settled for the black one because she didn’t want to wait. Once again, she asked them to inspect it prior to delivery to make sure everything was in working order. They told her everything was fine. Once she received it, she noticed issues with the back seats. In addition, one of the seats vibrates and makes a noise when pushing the seat adjustment button. She took the vehicle to the dealership and explained the issue. Several employees came to look at it, and all of them told her it was normal. COME ON!! This is an expensive Mercedes SUV and you are trying to tell a 76-year-old woman who has owned multiple Mercedes that this is NORMAL?!! I have a FORD SUV and my seat does not vibrate and make a loud noise when I hit the seat adjustment button. She told them she didn't want that SUV if there was already a problem, especially since they assured her she would be getting something that was new and in perfect working order. At that point, she told them she wanted her money back if they could not get her an SUV that was in working order. One of them got rude with her and told her he was not a mechanic and she should take it over to the service department. He told her they weren’t going to switch out the vehicle or refund her money. My question to them is: Who buys a NEW luxury vehicle to then immediately put it in the shop to be serviced?!! On your website you state, “Being car-owners ourselves, it's only fitting that we'd provide our drivers with the kind of courtesy, service and respect that we would expect.” I’m sure if any of you experienced the treatment you dished out to my mother from a luxury car dealership you would be extremely upset and would spread the word of the horrible service you received. We are extremely disappointed in the customer service she received from this dealership! They have a blatant disregard for honesty, integrity, and their customers! When shopping for a Mercedes, please take your money somewhere else! In addition, NEVER take your Mercedes to get serviced here! They claim on their website, “the experts in our car service and maintenance department will be there to make sure that your vehicle will continue to run as smoothly as it did on Day One.” My mother has yet to have her vehicle running smoothly as it did on Day One.

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    James Hong
    by James Hong from Dupont | November 05, 2019

    I did my homework after my wife purchased a model. I found out that we paid $20000 more than what the vehicle was worth. We got ripped off. I would recommend this dealer but I advise people to be careful.

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    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Exceptional products and customer service!
    by Brenda from Fife, WA | September 21, 2019

    Everyone is warm, friendly and helpful. I seldom see consistently great customer service anywhere but you have it here at Larson! They make your shopping experience special. Love you guys - Brandon, Scotty and Justin!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Lexus IS 250
    by Michael from Federal Way, WA | September 19, 2019

    Everyone tried to make it easy for us from the beginning which is appreciated more than you know. Both Chris Lee and Troy were great.

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service
    by Daniel from Tacoma wa | September 12, 2019

    The Salesperson (Kimberlee) made the purchase possible and enjoyable - also, Troy and Chris were great too. I will look forward to future purchases.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Mercedes
    by Wendy from Lake Tapps wA | September 09, 2019

    Everyone that I interacted with were personable in a very honest way. I felt very welcome there. The facilities were comfortable and classy

    Customer Service
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Impressed.
    by Che from Bothell, WA | September 08, 2019

    The customer service and camaraderie. The whole team was great especially Chris Lee. Chris was very attentive and made the whole buying experience for our first Mercedes-Benz enjoyable.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    My wonderful experience
    by Alisa from Gig Harbor, WA. | September 05, 2019

    All of the employees were knowledgeable, nice, and helpful especially Cali Huffman who kept us smiling through the whole process and answered every question I had with good detailed answers. Much appreciated!

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best buying experience ever
    by Tom Jacobs, attorney from Puyallup | September 03, 2019

    We just bought a used Mercedes from this dealership. They gave us a great deal on the car with a very generous trade in allowance. They could not have been any more helpful and it was the best car buying experience we have ever had. Totally professional; down to earth people that genuinely care about people and your experience. We will only buy future cars from this dealership.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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