Auto.com

Mercedes-Benz of Farmington | Page 5

555 N West Bourne Cir Farmington, UT 84025

(4.5 out of 5) 82 Reviews
5366434

Call (801) 335-9821
Hours of Operation
MondayCLOSED
Tuesday10:00 am-7:00 pm
Wednesday10:00 am-7:00 pm
Thursday10:00 am-7:00 pm
Friday10:00 am-7:00 pm
Saturday10:00 am-7:00 pm
SundayCLOSED
MondayCLOSED
Tuesday8:00 am-6:00 pm
Wednesday8:00 am-6:00 pm
Thursday8:00 am-6:00 pm
Friday8:00 am-6:00 pm
Saturday8:00 am-6:00 pm
SundayCLOSED

Mercedes-Benz of Farmington Inventory

Mercedes-Benz of Farmington Reviews

Ratings and reviews of Mercedes-Benz of Farmington are from Cars.com

Overall
4.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    I had very pleasant time with salesman.
    by Yukiko from Sandy, Utah | July 08, 2017

    Sales man was very helpful, and very pleasant to work with until finish transaction.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Buying a new car
    by RaiderManJim from Jerome Idaho | July 07, 2017

    Great people took care of me though out the buying process.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Would Not Return!!!
    by RG from Salt Lake City, UT | June 22, 2017

    This dealership made a bad first impression. I had an appt for a test drive and after standing there for 12 min, I was finally acknowledged by the sales mgr. I explained to him how long I’ve been waiting before being acknowledged and I was 3 min away from walking out. He apologized and explained they were busy. I understand about being busy but 4 other people walked in after me and they were acknowledged within 2 min after they arrived. It was winter time so I was dressed for the weather so jeans/shirt and jacket. I mention this since one of the other reviewers mentioned how he was ignored probably due to his appearance and I too felt I was ignored due to my appearance. However, the thought of me being a minority also did cross my mind. I decided to give them a second chance since the sales mgr was making efforts to correct the matter and I appreciated his efforts. I purchased a vehicle from this dealership and would give them a 5 star for the buying process. I purchased several accessories that required me to return so they can install them but we agreed we would wait until ALL accessories have arrived. I drop off my car and the service person asked if they can keep my car overnight if required since I was getting a mask installed and I had no problem with that. I get a call later that afternoon and informed me the mask looks good but the other accessories were not ready so they requested to keep the car overnight and would be available the next morning after 9am. I arrived the next day around 11am to pick up my car and my car was not ready. He told me they have been working on it for the past 3 hours that morning. To be clear, it was floor mats, ski racks, and a cargo tray. So it takes more than 3 hrs to install those things? After waiting 50 min they finally brought out my car. During that time I had to call my boss to tell him I will be late for the 12pm meeting so I was livid by this time. To make matters worse, when they finally brought out my car, he told me they dropped the ball and my cargo tray hadn’t arrived yet but they would deliver it to me when it arrived. As upset as I was, I didn’t say anything and just left trying to make my meeting before it ended. Driving back to work I heard a slight thump as if something shifted in my trunk. When I got home from work that day I went to remove the ski racks and discovered the lock covers were not locked and they had moved up to the actually rack, thus realizing that was the thump I heard. I was also able to remove one of the bolts that attach the rack to the car with my fingers instead of having to use the provided tool. We all make mistakes but this was a series of mistakes: 1) this whole thing could’ve have been prevented had the service guy called me in the morning and told me my car was not yet ready. 2) the accessory problem that required them to keep it overnight I later found out was because they were trying to have the cargo tray overnighted to them. I would be more appreciative had he just been honest with me instead of trying to save face. Oh, wait there’s more. 2 days later, I was expecting a status update on my cargo tray but never received one. A week later, I still haven’t received any update so I, the customer, followed up with the dealer to get a status. This dealership messed up so they should be following up and not the customer. I finally received my cargo tray the day after I followed up. I am now eagerly waiting for my license plates to arrive so i don’t have to deal with this dealership again. Lesson learned, I rather drive 5 miles to the downtown dealership and be disappointed then drive 22 miles to this dealership and be disappointed.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Lynn Jones - New GLC300 Owner
    by Lynn Jones from Layton Ut | June 22, 2017

    We were very happy with the service we received from Rossi Yerage. The process was very fast and easy. Since the temperatures were high outside I enjoyed the comfort of sitting inside the air conditioned dealership viewing the various vehicles and options that were available to us. I would recommend this dealership to anyone interested in purchasing a Mercedes or any used vehicle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Kelly Jones. GLC300 Purchased
    by Kelly Jones from Layton, Utah | June 21, 2017

    Rossi Yerage did a fantastic job by listening to our needs and recommending the perfect solution...a new GLC300! Her service was thorough and excellent in every aspect of the sale.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Retired 55 year old.
    by Julie White from Alpine, Utah | June 06, 2017

    This dealership is by far the best I have ever worked with, from sales to management and everywhere in between.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    CarBuyer
    by A. Dizon-Maughan from West Valley City | May 15, 2017

    Bryant Ivens was incredibly helpful and a pleasure to work with. I would not hesitate to recommend Bryant to anyone looking to purchase a vehicle from Mercedes-Benz of Farmington.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service!
    by J from Salt Lake City, Utah | May 09, 2017

    Jesse made the car buying experience as smooth as possible! We love our new Mercedes! We would highly recommend the Farmington dealership over the others!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Vice President
    by Dana Trautner from Blackfoot, ID 83221 | May 08, 2017

    Rossi Yearage was an absolute pleasure for my wife and I to meet and deal with. I have a large fleet of company trucks so I understand about good car buying experience. Rossi became our friend. Thanks so much Rossi. Nick and Talon backed Rossi up and were so helpful. My compliments to all.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Experience
    by Von from Ogden, Utah | May 01, 2017

    First time buying a Mercedes and it was a great experience. Jessica was fantastic to work with and very patient. I would definitely go to Mercedes of Farmington again. Great service and people!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • Displaying 41 - 50 of 82 Reviews