Mercedes-Benz of Elmbrook

4.4
Hours of Operation
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–5:00pm
Sunday
Closed
Service
Monday
8:00am–5:30pm
Tuesday
8:00am–5:30pm
Wednesday
8:00am–5:30pm
Thursday
8:00am–5:30pm
Friday
8:00am–5:30pm
Saturday
8:00am–1:00pm
Sunday
Closed

Cars on the lot

55 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Mercedes-Benz of Elmbrook are from Cars.com and DealerRater.com

42 reviews

Great Customer Service

5.0
by Tim W on Mar 20, 2020

Idriz Idrizi was our sales rep and he was awesome. No pressure, super knowledgeable and great customer service. We shopped around a lot online and got a great deal on the exact car for which we were looking. The financial person we dealt with was fantastic as well. We felt we had top notch value, customer service and a great experience. I'll come back for sure to buy our next vehicle.

Customer service 5.0 Buying process 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Service

5.0
by Carmela Edwards on Nov 25, 2019

Buying my Mercedes Benz here was the best experience. The people are very professional. They offer a variety of snacks and drinks. The salesperson showed me how to use all of the features of the car I purchased.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Does recommend this dealer. Did purchase a vehicle.

Idriz is excellent. We are still in the market

5.0
by Sam on Oct 30, 2018

Love , Love, Love the facilities . We also service our current vehicle at Elmbrook. We always feel welcome and treated as a valued customer. We will continue to service our vehicle.

Customer service 5.0 Does recommend this dealer. Did not purchase a vehicle.

Michael Smith

5.0
by MIchael Smith on Oct 10, 2017

I've purchase four Mercedes and have ordered my fifth, excellent sales and service, I will be back again

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Does recommend this dealer. Did purchase a vehicle.

Recent purchase and service fo Mercedes GL450

5.0
by Sarah Rappold on Sep 05, 2017

Anders was great to work with. He was friendly, knowledgeable, and treated me with respect. Something that is hard to come by for a woman purchasing a vehicle. Matt and Alex in the service department were also great to work with. The customer service was way above and beyond my expectations. I highly recommend all three of them!!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Does recommend this dealer. Did purchase a vehicle.

Excellent Service

5.0
by Joy on Aug 24, 2017

Danyelle @ at MB of Elmbrook took excellent care of me. She was efficient, kept me in the loop of progress and returned quote promptly. She was also very personable and I enjoyed working with her!

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Does recommend this dealer. Did not purchase a vehicle.

Took good care of our Sprinter

4.8
by Dennis on Aug 23, 2017

We take our 2014 Sprinter to Elmbook Mercedes for service. Apart from one screw-up on scheduling an appointment, they have been very good about getting us in for needed service or repairs. We've worked with Mark Ruidl as Service Advisor, who really knows his Sprinters. Work has been done on time and (as far as I can tell) done well. The only issue so far has been that they did not refill the DEF tank for our 50,000 mile service interval. Not a real problem; they acknowledged the mistake and gave us a fill at our next visit. All in all we are happy with the service at Elmbrook Mercedes, and will continue to go there. If we need another Sprinter they are the first place we'd look.

Customer service 4.0 Quality of repair 5.0 Overall facilities 5.0 Does recommend this dealer. Did not purchase a vehicle.

New Car Purchase

4.8
by Ortrud Scherer on Aug 23, 2017

I have owned several Mercedes cars, this is the first purchased at Mercedes-Benz of Elmbrook from Jim Vanidas. My son negoiated the purchase price and the value of the car I was turning in; he could not have been more complimentory about the process. I was surprised that my son accomplished everything with phone calls, even more surprised that he did not get the same courtesy from the dealer in my neighborhood. When I arrived to drop off my car and pick up my new GLE 350 Jim Vanidas was ready, Jamie Ruis (Finance Manager) was ready, and the car was ready. All questions were answered and I do not regret driving from Cary, IL to Waukesha, WI. It's not the size of the dealership, or what the building looks like, it is all about the people and how they treat you, and Jim is a great at his job. I enjoyed meeting him. Thank you for working so diligently with my son negotiating this purchase.

Customer service 5.0 Buying process 5.0 Overall facilities 4.0 Does recommend this dealer. Did purchase a vehicle.

President

5.0
by J Silverman on Aug 23, 2017

All contact was extremely professional and work was done on time!!!!!

Customer service 5.0 Quality of repair 5.0 Does recommend this dealer. Did purchase a vehicle.

Best Dealership in Wisconsin

5.0
by eric on Aug 23, 2017

My family and I have purchased many cars from Mercedes of Elmbrook. Service staff, sales staff outstanding. I am never leaving this dealership!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Does recommend this dealer. Did purchase a vehicle.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.