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Mercedes-Benz Manhattan, Inc.

770 11th Ave New York, NY 10019

(3.8 out of 5) 28 Reviews
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We'd like to invite you to discover some of the most exceptional values on our selection of new Mercedes-Benz vehicles. Never before has a Mercedes-Benz been so affordable. In addition to these great opportunities, you will also receive exclusive benefits and entitlements as part of /The Mercedes-Benz Manhattan Experience/. Come visit us today. Drive In. Be Spoiled.

Call (888) 776-6452
Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-7:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-7:00 pm
Friday9:00 am-7:00 pm
Saturday9:00 am-5:00 pm
SundayCLOSED
Monday7:00 am-7:00 pm
Tuesday7:00 am-7:00 pm
Wednesday7:00 am-7:00 pm
Thursday7:00 am-7:00 pm
Friday7:00 am-7:00 pm
Saturday9:00 am-5:00 pm
Sunday11:00 am-4:00 pm

Mercedes-Benz Manhattan, Inc. Inventory

Mercedes-Benz Manhattan, Inc. Reviews

Ratings and reviews of Mercedes-Benz Manhattan, Inc. are from Cars.com

Overall
3.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    What a scam!
    by They had a body shop person handle my service issue and Service Manager wasn't interested to assist when I contactedhim via email. from New York City, NY | June 18, 2020

    What a scam! I was told by this dealer that I needed to purchase new tires after driving this Certified vehicle only 15,000 miles! Either they sold me junk tires or they are desperate to make a buck. All Season tires are rated to last 50,000 to 70,000 miles. A Certified Pre-Owned Mercedes should be sold with tires that are to last more than one year. They said also that the front two tires were wearing unevenly. This dealership changed the front two brakes after purchase. The Service Rep told me that the reason for the uneven wearing and the need for a Wheel Alignment could be that I "drove over a pot hole". The Service Manager stated in an email that this uneven wearing is due to driving in “this part of the county”. The vehicle is garaged and driven only near the Canadian border. Dealer not willing to take responsibility for their technicians work. You may get a cheap price for a pre-owned here but get ready for a hustle when you go in for your scheduled service.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    great service
    by angelina from Attlanta | November 03, 2019

    Good and looks neat. Is it still available for sale

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Every Turn? A Comprehensive Nightmare Experience
    by Michael McMahon from Long Island, NY | August 13, 2019

    I am an Operating Engineer by trade and a lifelong car enthusiast. As such, I highly recommend NOT purchasing a Mercedes. I have owned my AMG Mercedes for close to three years and it is the furthest thing from a luxury brand I have ever experienced with three dealerships all delivering "Second class treatment". The build quality of my car is horrible and has remained poor despite MANY visits to the dealer. The paint is soft which cost me $1500 to have the paint corrected and protected as the dealership buffed off most of the clear coat which is now down to 35 microns of paint left in some spots which should be 70-90 microns. I had a major leak in the trunk which was repaired. The rear decklid has been repaired 4 times over the past 3 years for vibrations and still vibrates. I’ve had the battery fail on me which left me stranded twice. The rear back-up camera fails intermittently (still not fixed). I had a whistle above 40mph for TWO YEARS before they found the warped plastic grille causing it. I’ve had both headlights fog up internally which was repaired under warranty but will affect the longevity of the internal electrics of the headlight system. There is a major recall as of 2017 that is still not done! I was told the car came with a limited slip rear differential and almost found out the hard way it was not equipped with one. Over $3000 later, the car is now fitted with an LSD from a 507 edition. My luxury car does not have real leather, instead it is called MB-Tex. Plastic and rubber is not luxury in my opinion. My glass roof has been popping and leaking for years and taken apart several times. It no longer pops, but it leaks so bad my headliner and front seats are stained, even though I purchased 3 warranties (Manufacturer, CPO and Extended warranties = $, $$$.$$), they want money for labor to investigate before they cover it which became an aggravating negotiation. My engine cover was damaged on a repair and they tried to hide it. In August of 2019, the Air Conditioning failed. When I tried to drop it off, I was told the lot was full and they were "swamped". That tells a lot about the brand. On several occasions I had rude valets, one went so far and dropped my keys on the hood and gave that “look”. I bought the car with 2500 miles, barely a CPO it was so new, and I found out it had an aftermarket tune installed so they are not doing the CPO proper checks, and I purchased vehicle from Manhattan Mercedes, a manufacturer owned dealership. Rockville Center Mercedes put the wrong engine oil in my car as reported by my oil analysis from Blackstone Laboratories. My engine has rattled on startup from the day I purchased it but I’m told its "normal" or "within operating guidelines" when it is really loud and has the wrong oil in it. My engine has whined under load which I was also told is normal, 3 years later they are replacing the idler pullies. Even $4000 worth of exhaust modifications couldn’t drown out the whine. I had strut tower bushings replaced which only temporarily solves an issue like my older Volkswagen did. The transmission shifts harshly so I’m told to drive it in a “Sport ” mode…. really? Comfort mode should be comfortable, I would expect the harshness in the sport modes… My car is a 2014 and the last year of this body style. Older versions had major engine issues such as failed head bolts and catastrophic failures due to camshafts and lifters. So, my car is unreliable and non-luxurious and that is obvious, but the Carfax is "clean". What I have noticed over the years is the poor loaner car quality. They are mostly base model CLA's, c300's, I had an E class once and a few SUVs. Almost every car has quality issues. Some from poor body work (someone’s future "deal", most like their worst nightmare), others from just being poorly built ala rattles, clicks, squeaks and such. This was undoubtedly my first and last Mercedes. Even if I hit lotto or some other glorious windfall, I will NEVER own another Mercedes.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Worse dealer on the face of this earth!!!!!!
    by MoeAssi from Yonkers, NY | December 29, 2018

    Worse dealer on the face of this earth. Took my 2010 MB s400 hybrid with 37k for warranty on hybrid battery as part of the PZEV warranty which is 10years150k miles. Got a phone call from service advisor named Franco after a week of diagnostic saying we need $1000 for an extra 5 hrs further diagnostic. I humbly said yes. I Then called back frustrated after no updates in 24hrs and got a denial from Service Manager Mathew. He said my vehicles exterior condition needed more maintenance and couldn’t approve replacement of battery under warranty program. Wish I can give them no stars but 1 is the least!!! FTC needs to be aware of their deception and nys dmv needs to pull their dmv repair license and close them ASAP

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent customer service
    by Jim from Marblehead ma | December 03, 2017

    They were very diligent in getting back to us. Unfortunately we could not agree on a reasonable price for our trade inn

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    It Doesn't Get Any Better Than John Hart
    by NYCSid from New York NY | March 30, 2017

    his is my 5th Mercedes Benz car and my second car from Mercedes Benz Manhattan. I worked with John Hart, who in my mind, is an exemplary sales professional. John worked with me through all the different models I was interested in until we came up with the right car at the right price. Ultimately, we had one built. Last weekend I went to the dealership to pick up the car. Again, John did everything he could to make my experience as pleasant as possible. I drove home feeling happy knowing I had made the right choice. John Hart made the entire process as easy and seamless as possible. We also had a little fun along the way. John will be my go to salesman in the future. I hope he never leaves. If you're looking for a new Mercedes and want to work with a really nice and honest salesman, please give John a try. You won't be disappointed.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best experience ever, I highly recommend marcus
    by Osman A from New York, NY | February 15, 2017

    Best experience ever, I highly recommend this dealership Marcus Brandon is an exceptional employee and asset to Mercedes-Benz of Manhattan , Marcus worked diligently to accommodate my needs in my pursuit of a 2014 E-350

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent Experience at Manhattan Mercedes
    by Rose from New York, NY | February 10, 2017

    We had an excellent experience at Manhattan Mercedes Benz, This was our 2nd time buying a certified used car from Manhattan Mercedes, from start to finish our experience was smooth. Our Sales Consultant, Marcus Brandon was great!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    BEST SERVICE
    by Romario Ledgister from New York | November 29, 2016

    Best experience ever, I highly recommend this dealership

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Mercedes Manhattan
    by Carole from New York | October 08, 2016

    Very Bad expérience With John Ademaj The sales guy

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
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    Displaying 1 - 10 of 28 Reviews