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Melloy Dodge RAM

9621 Coors Blvd NW Albuquerque, NM 87114

(3.7 out of 5) 51 Reviews
2391020191022121025

Melloy Dodge! Where We Always Say /Deal/! Albuquerque Dodge Ram Dealer - Melloy Dodge is a New and Used Car Dealership near Rio Rancho and Santa Fe Welcome to Melloy Dodge Ram, where you can browse our entire inventory of used vehicles in Albuquerque. Come visit us to test drive a vehicle, speak to one of our experts, or discuss car loan and lease options.

Call (505) 355-6758
Hours of Operation
Monday8:00 am-7:00 pm
Tuesday8:00 am-7:00 pm
Wednesday8:00 am-7:00 pm
Thursday8:00 am-7:00 pm
Friday8:00 am-7:00 pm
Saturday8:00 am-7:00 pm
Sunday11:00 am-5:00 pm
Monday8:00 am-7:00 pm
Tuesday8:00 am-7:00 pm
Wednesday8:00 am-7:00 pm
Thursday8:00 am-7:00 pm
Friday8:00 am-7:00 pm
Saturday8:00 am-7:00 pm
Sunday11:00 am-7:00 pm

Melloy Dodge RAM Inventory

Melloy Dodge RAM Reviews

Ratings and reviews of Melloy Dodge RAM are from Cars.com

Overall
3.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Customer service is a joke
    by Michael A from Villanueva, NM | December 14, 2020

    At the time of leaving this review I am on day 14 since signing papers for a new vehicle with no actual knowledge of when it will be delivered but here is a description of events so you know to avoid this dealership at all costs! Saturday 11-28-2020 Meet with salesman Justin, get trade evaluated and make deal, fill out credit application and feel that it will be a smooth deal. At this time he tells me that vehicle is at "rail yard" and will arrive in 1-10 days. Sunday 11-29-2020 Return to dealership to sign financing, am told that he will check Monday to get a set delivery date. Monday 11-30-2020 Send text message to see if he has gotten a date for delivery and am told that it will arrive Thursday. At this time I notify my business customer that I will be able to start the job the following Monday Thurday 12-3-2020 Send message to salesman to find out ETA of vehicle at 9:39am get response at 12:00pm that states "hopefully today" Friday 12-4-2020 Send salesman message asking if there is any word at 10:55am, do not get a response so at 1:04pm is message him again, finally get a response that states he is not at the lot but will be back in 30 minutes and let me know 1:05pm. 3:51pm finally get response letting me know it still has not come in. At this time I inform him that I had and out of state job that I needed to start the following Monday so I was most likely going to have to take the vehicle that was to be traded, no response from salesman after that point so I decide that evening to fill out the FCA customer satisfaction survey to see if that earns a response. Monday 12-7-2020 10:24am get email from Brittany the customer relations manager apologizing for how the ball has been dropped and states that she will get answer from GM and let me know in the afternoon what is happening, I then respond to her email stating that at this point waiting on the vehicle is costing me income due to the fact that I waited around and did not start job on time. 4:59pm finally get response stating that GM just got off the phone with Chrysler and that vehicle "should be in by Friday" mind me in saying this is also day 9 since I had been told 1-10 days. I do not respond to email just make plans to wait till Friday to pick up vehicle. Thursday 12-10-2020 10:40am receive phone call from Internet sale person, talked for 3 minutes and he states he will call me back in 10 minutes after he talks with his GM. 4:02pm I have yet to hear back from this salesman I return his call to figure out where we stand, I am then asked if he can call me back in 5 minutes, by this time I was not as patient as I could have been. 4:13pm he returns the call which was right at under the 5 minute mark so xxxxxxto that one, he then states that they were guaranteed delivery Monday 12-14-2020 which I agree to wait for but also state I will hold him to that date. Friday 12-11-2020 Receive email from Ram containing Bonus Cash Offer so I decide to ask the salesman if it would even be possible to apply that to my purchase, he states he needs to check with his GM who happened to not be in the office, tells me to wait till following day to see if re-contracting will be possible, asks me to remind him around 9 the following morning. Saturday 12-12-2020 Message salesman at 9:04am to remind him about checking into the matter, he thanks me. 10:32am I message asking if there is any news, he responds stating that we can in fact re-contract the vehicle, so I ask if he can put a new offer sheet together so I can make sure that it will be a better deal than is already signed, he says at 10:34am he will have numbers for me in a little while. 12:39pm I send text asking how the offer is coming along, never receive response. 3:37pm I send another message expressing my frustration at the lack of communication and customer service, at this point I have had to send several follow up messages just to earn a response. Never received a response from that message as well.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Dirty
    by Orlando from Santa Fe | December 06, 2020

    Took my vehicle in for repairs and when I picked it up, the passenger seat and armrest was dirty, also the parts that were replaced was left near the wiper arms.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Very helpful
    by Chesley Elkins from Albuquerque, NM | December 05, 2020

    Very helpful in getting me a new vehicle despite having to work with covid restrictions. I appreciated the extra effort and creativity in processing my trade in and delivering the new vehicle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Misleading and Untrustworthy
    by Lawrence Gurule from Grants, NM | October 20, 2020

    Was lied to about setting up payments and making it cheaper for us won't return call to discuss what they did to get us to purchase a vehicle. Very disappointed.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Used car experience
    by Adrian Montoya from Albuquerque | October 17, 2020

    I would like to thank Benny Roybal our sales representative for his patient and hard work on our vehicle he truly took care of us.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Worst buying experience I have encountered.
    by TimH from Albuquerque, NM | October 14, 2020

    I have bought several cars at different dealerships in different states over the last 8 years for our family, from high school to college to retirement cars. This was the worst experience I have had to date. First, the dealership would not honor the TrueCar price which had never happened to me before at any other dealership. While not illegal, it is highly unethical. I had to do all of the followup communication after the initial contact from them, including calling myself to see when the vehicle came in from the transport. I had to get the paperwork to send to my bank myself, after the dealer failed to properly submit the needed documents to them after several requests were made over 3 weeks time. It's been over 30 days, and still no license plates or any response to the email I sent about the status of the license plates. The only reason I bought the vehicle from this dealership was because it was the only one of two available in the state at that time. I would not recommend this dealership to anyone I know.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Highly Recommended
    by Alexander S. from New York | October 05, 2020

    One of the nation's best dealerships! I purchased my fiat 124 spider abarth over the internet from Melloy. Everything was transparent. Melloy and sales manager Anthony Parra went above and beyond to provide the absolute best shopping experience BEFORE AND AFTER the sale. Highly recommended!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Horrible Customer Service
    by J. Litherland from Albuquerque, NM | August 15, 2020

    I asked my 18 year old son to go look for a new car. I told him to look, but not try and test drive anything without me. He wants a Challenger, preferably a Hellcat. He went to Melloy Dodge and found one he likes. A salesman asked my son if he could help him. My son asked if he could see the inside of the one he found, and explained to the salesman that he didn't want to test drive it. The salesman said he would go get the keys. Ten minutes later, my son, still standing at the car waiting, looked over and saw six salesmen sitting at a table. They were pointing to my son and laughing. I can understand questioning an 18 year old having the ability to buy that particular vehicle, but to sit and laugh at him is horrible. I am looking to buy myself a new Dodge 2500/3500 Truck and him a vehicle at the same time. I absolutely will never purchase a vehicle from Melloy Dodge in Albuquerque. If that is how they treat someone, anyone that walks on their lot, they will never get any of my business. If the sales team can be that blatant about not caring about a customer, I can only imagine how much the sales manager and higher ups truly don't care. Will never go back.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    A Great, Day
    by Matthew Drake from Taos, New Mexico | August 15, 2020

    Our sales man Victor Peralta took great care to accommodate our needs and his follow up customer service was exemplary. I would recommend Melloy Dodge and Victor to anyone I know looking for a car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Ram 1500 Rebel Convert
    by Scott Oglethorpe from Albuquerque, NM | August 13, 2020

    Thanks Christina Blair for helping us make the right decision to buy a Ram 1500 Rebel. I've always been a Toyota guy, but thanks to the guidance from Christina, I feel confident buying an American Ram from Melloy. I am so impressed with the Dodge lineup, I'm looking into a new Challenger Hellcat for a performance vehicle, that is when the finances permit it.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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